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Reviews of Chambers powered by Sonder This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15 West 56th Street, New York, NY 10019, United States of America

#133 of 399 hotels in New York

Guests' Choice

Review Score

Based on 424 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 17, 2024

    8.0
    Wonderful experience
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Unstable room temperature, because we did not manage to set up the AC properly

    Great location, very clean and safe.

    Stayed in December 2023

  • Reviewed: March 15, 2024

    7.0
    For the location and price, it was great.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    The room didn't match the photos at all. The lobby / restaurant were great, but the room was very lacking.

    The location, the price.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Great value for money at the heart of Manhattan with transport, restaurants and delis on doorstep
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The aircon was ridiculously noisy - started with a bang and then the noise level was quite high.

    The location is great, staff were most helpful, the lobby and mezzanine areas are nice and cozy. The price was a definite win! I found the absence of daily cleaning quite relaxing. I’ll use this place again.

    Stayed in March 2024

  • Reviewed: January 30, 2024

    9.0
    Spacious, comfy, clean and fabulous location!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Access codes are a little tricky as it doesn’t let you use the mobile key on the front door to the hotel - not a big deal but a little inconvenient when you are trying to juggle a lot of luggage and get in.

    Fantastic location - great for exploring the city, affordable nightly rates and very clean, modern rooms! Keith at reception was very helpful and explained the whole staying with Sonder process. We really enjoyed our stay here

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    We enjoyed it, we had everything we needed to feel comfortable and enjoy our 8 days in NYC.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 8 nights

    The noise when you turn the aircondition on, and the looks of the ceiling.

    The location is fantastic - close to everything, in the heart of Manhattan, the room was at the back of the hotel building facing other building but still having some view and light but no noise - perfect, and rare in NYC. The room was spacious, cozy, it had everything we needed. Brenden at the reception was great, he made a huge difference to our stay by being authentic (many employees nowadays sound like answering machines), simple, kind, and truthful.

    Stayed in December 2023

  • Reviewed: January 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 6 nights

    The bathroom only has half a door so water is always spilled outside.

    The location is very good,near the 5th street ,you can go to many places on foot ,and it is very convenient to take the subway when going out.The front desk was very friendly and here's New york's Christmas greetings.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows were worse than a motel 6, I assume. No refrigerator in room and no ice.

    The room was spacious and balcony impressive. Great bathroom.

    Stayed in December 2023

  • Reviewed: November 29, 2023

    9.0
    Excellent central but quiet location, with a stylish, but relaxing vibe.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing! It was great .

    This was a perfect location from which to explore New York City. Within walking distance to Central Park, it was great for our kids (4 + 8). We could walk to various key locations, and there was a subway within 5 minutes which allowed us to go further out. The hotel was very quiet and restful- pretty amazing for such a central location - and the ‘vibe’ was also very relaxing. Staff were not overbearing, and you helped yourself to topping up tea /coffee pods as you needed. We were very lucky to be placed on the 15th floor - the view was spectacular and a truly great first experience for kids. Many inexpensive, independent restaurants lined the street, which meant take out was easily accessible. Highly recommend and I’ll stay at Sonder again for sure.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Overall great
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights

    Shower in room very difficult. Leaks water into main room.

    Great spot to head out to sights and restaurants. Quiet until construction starts. Constant construction.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The room needs refreshing- ceiling is covered with some dark spots, curtains with holes, overall worn out feeling. The sink is installed outside the bathroom, with a very little space around for toiletries. The glass bathroom door is not sound-proof. No shelves for clothes, just a rack with hangers. The hotel looks much better on pictures than in reality.

    Great location

    Stayed in October 2023

  • Reviewed: September 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Idk yet

    Great location, employees are very friendly

    Stayed in August 2023

  • Reviewed: September 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    Great location; friendly staff; clean, comfy, quiet room
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    Confusion regarding credit card for incidentals -- email never really answered my (email) question. why not assume that credit card used to book the room is the default for incidentals?

    Staff very friendly; adjacent restaurant (Felice) very good

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    WiFi is incredibly slow

    Stayed in August 2023

  • Reviewed: August 26, 2023

    8.0
    Great location, clean, updated, friendly staff
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing!

    Modern furnishings, new, bright

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Location 5min walk from Central Park The room was big enough for our family. Stuff was very kind and helpful

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    good staff, good location, dirty dingy outside and too much noise
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    front entrance is a construction site with rubbish strewn on footpath - it was hard to identify that this was supposed to be a premium hotel. The night time noise levels inside the room on 9th floor were unacceptable. I think the double glazing has failed because the windows can be opened and the noise gets in through those loose seals.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    9.0
    Clean , excelente location !!
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Have to program cleaning

    Location

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    Good experience
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 10 nights

    The only problem was that there is no cleaning in the room. I satayed there for 10 days, no room service at all.

    WONDERFUL location, between 5th nd 6th avenue, 3 blocks from Central Park. Good and gentle staff. good building conditions

    Stayed in August 2023

  • Reviewed: July 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    1. Additional charge for housekeeping (USD 70 each time) 2. Sofabed was quite uncomfortable

    1. Location 2. Overall facilities

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Great location made this our choice.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Public rooms tired snd not the cleanest. No dsily room cleaning ($80 upchsrge) of rooms, staff not professional, room must be paid in full when booked (they dont take reservations), rooms not updated. Few amenities.

    Excellent air conditioning and wifi. Rooms are spacious. Outstanding location. Goid bed, very good shower.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    8.0
    Great place, could be five stars with a few tweaks
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Construction noise continued through the night, mattress was too hard and the bed did not have a head board so I kept bumping my head on the wall and the pillow would sink between the bed and the wall, also very dirty outside the door with garbage bags piled up next door, but that seems to be an accepted nuisance in NYC.

    Location is awesome and we got a great deal. Large room with lots of space, clean and nicely decorated. The shower water flow was amazing. Felt like standing under a waterfall.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    9.0
    great location, spacious room, amazing shower friendly and helpful staff.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights

    spacious room. friendly staff

    Stayed in June 2023

  • Reviewed: June 23, 2023

    9.0
    Beautiful and warm stay. Perfect location
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    No housekeeping/cleaning (only for a steep charge). No kitchenette or equipment (eg microwave) despite having a dining table. Lighting in the living room could be better. Could not read a book other than on the bed

    Location, old world ambience, quiet and private

    Stayed in June 2023

Showing 1 - 25

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