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Reviews of Hotel Chino Hills This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

15433 Fairfield Ranch Road, Chino Hills, CA 91709, United States of America

#7 of 7 hotels in Chino Hills

Guests' Choice

Review Score

Based on 550 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    7.8

  • Facilities

    6.2

  • Staff

    7.2

  • Value for money

    6.4

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    5.0
    Beautiful room, but that's pretty much it
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was unprofessional in their demeaner and their attire. Tacky neon colored signs about no smoking and no pets all throughout the hallways and room. They could have professional signs printed and displayed. The bed had plastic sheets underneath which made a noise every time you moved and the mattress was too hard. I've never slept in plastic sheets in a hotel room, ever. I will not be coming back to this hotel.

    The room was very nice. Very clean, beautiful room and bathroom.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    It was good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet was wet by the air conditioner upon arrival. I told the fro t desk about it the following day

    Stayed in March 2024

  • Reviewed: February 18, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower keep getting backed up i had water to my ankles is less than 5 mins in.

    Everything but the shower

    Stayed in February 2024

  • Reviewed: February 18, 2024

    5.0
    Feels more motel than hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The staff...when we checked in on Friday, 16th, we weren't even greeted, not even a hello. It took the girl behind the desk a few minutes to even make eye contact. It gave me a shady vibe with her wardrobe, like it was a cheap motel vibe. The glittery bra straps with a tank top totally threw me off. I thought we'd be staying in a place a little more like Best Western, it felt more like a Motel. However, the next day at check out, the gentleman behind the desk (around 8am) was friendly, courteous and helpful. Completely different from the interaction we had at check in.

    I did like the comfortable bedding and dark curtains to help sleep.

    Stayed in February 2024

  • Reviewed: December 7, 2023

    6.0
    In prove please
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We have stayed here quite a bit. I understand that their renovating while we were there, but our toiletseat was very loose, I just tighten it. They don't have wash cloths. We stayed there on Nov. 22, and checked out on Nov. 25th . We still haven't received our deposit back for 95.00. I spoke to the receptionist and she said she couldn't find it. She said check with my bank. She said it takes 48 hrs. To 7 days, it's past that. Now we stayed there Dec. 1st checked out Dec. 3rd, still waiting for my refund deposit. Their quick to charge but very slow to refund deposit. Oh and also both nights the fire alarm went off at 2 am. The receptionist was not friendly at all. SORRY.

    I liked the nearby eating places, wasn't far from family. We felt safe with the area outside.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were comfy.

    It was close to where we wanted to go .Everytime we have a trip in Chino, we always stay at Hotel Chino Hills

    Stayed in November 2023

  • Reviewed: October 22, 2023

    6.0
    It was a Ok, but not place I would return to soon
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was not as clean as expected . Only had 1 bath towel when indicated that two people were stsying. Continental breakfast was sparse, coffee eas not flavorful

    It was a good place for cost

    Stayed in October 2023

  • Reviewed: August 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The internet was so terrible. It can only load text messages.

    Cool

    Stayed in August 2023

  • Reviewed: July 10, 2023

    6.0
    I liked it but....
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    So, the room was clean but the shower had little pressure and the a.c. didn't cool the entire room.

    The staff were very friendly and accommodated my requests.

    Stayed in July 2023

  • Reviewed: June 25, 2023

    6.0
    Decent stay.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water.

    Beds & pillows we're comfortable. Linen was clean.

    Stayed in May 2023

  • Reviewed: June 11, 2023

    6.0
    Overall okay/decent stay. Better than Motel 6.
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a bug on the bed. The toilet was hard to flush. Only 2 towels. I think there should be at least one more toilet paper roll, just for good measure. Only one small shampoo bottle. Not a big issue, but room wasn't very pleasing to the eyes. Hotel was a bit messy in general.

    Night staff, she was awesome. Super helpful. Location was good. Bed, comfortable. Fridge, microwave, lights, pool/jacuzzi 'til 11pm, A.C., shower, Bible! 👍🏻

    Stayed in June 2023

  • Reviewed: May 30, 2023

    5.0
    The stay overall was bad, probably won’t stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The property wasn’t very clean, the water wasn’t working for a while cause of a leak in the building, they don’t serve breakfast (you get some snacks) the. towel rack fell off the wall while I was replacing the towels, the rooms are old so it smelled funny, not clean, phone didn’t work.

    location was down the street from the softball venue my daughter was playing at and also an exit away from 2 golf courses.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    7.0
    I needed wifi. Quite disappointing
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No wifi, no breakfast, no coffee cups

    Good beds

    Stayed in May 2023

  • Reviewed: April 18, 2023

    6.0
    the service is worse every day
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the pool hasn't been working for a long time, I asked for an extra towel and they told me there wasn't any, that's very rare in a hotel

    good location

    Stayed in April 2023

  • Reviewed: April 18, 2023

    6.0
    Hotel was Ok
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Where to begin. #1 left Saturday morning & left the "maid service" sign outside my door & leave for work & come back to find the room not made & no clean towels. Wall out to speak to the front person & he tell me " you need to let our staff know on the way out about service" & I let him know when we left there was no one at the desk & had a sign out "will be back in 5 minutes" yet I thought leaving the sign out on my door know would suffice. 2nd room was close to public bathroom & both Saturday & Sunday morning you would hear noises & loud bangs around 730-8am. Lastly on Saturday morning theu had cups for coffee & Sunday we wake up to get coffee or juices (around 915am) & no cups, no breakfast & a mess of empty sugar packs & sugar everywhere. Walked out & both people in the desk didn't ask if we needed cups or help, but rather avoided eye contact & just kept looking down. Nice hotel & comfortable, but a few things need work here.

    Location & value was great

    Stayed in April 2023

  • Reviewed: March 25, 2023

    5.0
    we'll try another location next year.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night

    WI-Fi painfully slow. no cable TV. called front desk. they summoned Maintenance. maintenance showed up but after trying for a bit told us he'd have to investigate further and that may take a couple of hours. he left never to be seen again. juice dispenser in the breakfast room was mostly empty.

    clean

    Stayed in February 2023

  • Reviewed: March 18, 2023

    6.0
    Probably never go here again there are nicer hotels close by
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bad attitude from one of the front desk guys and the place did not feel as clean as I would like

    Local to me

    Stayed in February 2023

  • Reviewed: March 12, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    I would say it's equivalent to an old Motel 6.. It's old and not kept up very well and does not make you feel really safe.

    That there was availability.

    Stayed in March 2023

  • Reviewed: March 12, 2023

    6.0
    You get what you pay for
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Outdated, many facilities not working or closed. Several holes in the walls of our room that needed repairs. Surfaces of dresser, table, and nightstands covered in water earrings. Just kind of dingy.

    Inexpensive, comfortable bed

    Stayed in March 2023

  • Reviewed: March 9, 2023

    5.0
    No Free Breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel advertises free breakfast. There are even pictures of the dining room on booking.com. The hotel is still doing a grab and go option only, which consisted of a hostess berry danish, jelly filled cookies and an apple. Not even a water. My husband is diabetic and couldn't have any of the stuff, orher than the apple, which he doesn't like. Covid is over! It is misleading to advertise free breakfast. Had I known this, I would have stayed somewhere else

    Close to freeway. Price was good

    Stayed in March 2023

  • Reviewed: March 9, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Problem. We paid for 5 nights in advance, but ended up not being able to arrive the first nightbut staff said our reservation went into “No Show” status because we did not check in on Day 1. They would not give a room

    Was located near my work event, which was convenient. We found a couple craft beer spots within walking distance, which we liked. Hotel was close to the freeway; easy access.

    Stayed in January 2023

  • Reviewed: February 24, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Internet...

    Toilet in room 224 ran all night, tried fidgeting with it, but no luck Could not connect to internet. Called front desk and they said, no password (which is weird, not very secure) and they also said, try it again, but it still did not work. Even cell service in the room was awful, so I could not even hook up my laptop to my hot spot.

    Stayed in February 2023

  • Reviewed: January 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything looked a bit beat up and needs a refresh. TV service had issues. Pillows were terrible.

    Location was good and room was well equipped and spacious.

    Stayed in January 2023

  • Reviewed: January 22, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Mini fridge did not work. Wi-Fi didn’t connect to internet

    Stayed in January 2023

Showing 1 - 25

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