15433 Fairfield Ranch Road, Chino Hills, CA 91709, United States of America
#7 of 7 hotels in Chino Hills
Guests' ChoiceBased on 550 hotel reviews
6.0Cleanliness
6.6
Comfort
6.6
Location
7.8
Facilities
6.2
Staff
7.2
Value for money
6.4
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 27, 2024
Niznik
United States of AmericaThe staff was unprofessional in their demeaner and their attire. Tacky neon colored signs about no smoking and no pets all throughout the hallways and room. They could have professional signs printed and displayed. The bed had plastic sheets underneath which made a noise every time you moved and the mattress was too hard. I've never slept in plastic sheets in a hotel room, ever. I will not be coming back to this hotel.
The room was very nice. Very clean, beautiful room and bathroom.
Stayed in March 2024
Reviewed: March 11, 2024
Betty
United States of AmericaThe carpet was wet by the air conditioner upon arrival. I told the fro t desk about it the following day
Stayed in March 2024
Reviewed: February 18, 2024
Alex
United States of AmericaThe shower keep getting backed up i had water to my ankles is less than 5 mins in.
Everything but the shower
Stayed in February 2024
Reviewed: February 18, 2024
Velasquez
United States of AmericaThe staff...when we checked in on Friday, 16th, we weren't even greeted, not even a hello. It took the girl behind the desk a few minutes to even make eye contact. It gave me a shady vibe with her wardrobe, like it was a cheap motel vibe. The glittery bra straps with a tank top totally threw me off. I thought we'd be staying in a place a little more like Best Western, it felt more like a Motel. However, the next day at check out, the gentleman behind the desk (around 8am) was friendly, courteous and helpful. Completely different from the interaction we had at check in.
I did like the comfortable bedding and dark curtains to help sleep.
Stayed in February 2024
Reviewed: December 7, 2023
Jones
United States of AmericaWe have stayed here quite a bit. I understand that their renovating while we were there, but our toiletseat was very loose, I just tighten it. They don't have wash cloths. We stayed there on Nov. 22, and checked out on Nov. 25th . We still haven't received our deposit back for 95.00. I spoke to the receptionist and she said she couldn't find it. She said check with my bank. She said it takes 48 hrs. To 7 days, it's past that. Now we stayed there Dec. 1st checked out Dec. 3rd, still waiting for my refund deposit. Their quick to charge but very slow to refund deposit. Oh and also both nights the fire alarm went off at 2 am. The receptionist was not friendly at all. SORRY.
I liked the nearby eating places, wasn't far from family. We felt safe with the area outside.
Stayed in December 2023
Reviewed: November 28, 2023
Jones
United States of AmericaThe rooms were comfy.
It was close to where we wanted to go .Everytime we have a trip in Chino, we always stay at Hotel Chino Hills
Stayed in November 2023
Reviewed: October 22, 2023
Juan
United States of AmericaIt was not as clean as expected . Only had 1 bath towel when indicated that two people were stsying. Continental breakfast was sparse, coffee eas not flavorful
It was a good place for cost
Stayed in October 2023
Reviewed: August 12, 2023
Shuai
ChinaThe internet was so terrible. It can only load text messages.
Cool
Stayed in August 2023
Reviewed: July 10, 2023
Estela
United States of AmericaSo, the room was clean but the shower had little pressure and the a.c. didn't cool the entire room.
The staff were very friendly and accommodated my requests.
Stayed in July 2023
Reviewed: June 25, 2023
Atennell
United States of AmericaNo hot water.
Beds & pillows we're comfortable. Linen was clean.
Stayed in May 2023
Reviewed: June 11, 2023
April
United States of AmericaThere was a bug on the bed. The toilet was hard to flush. Only 2 towels. I think there should be at least one more toilet paper roll, just for good measure. Only one small shampoo bottle. Not a big issue, but room wasn't very pleasing to the eyes. Hotel was a bit messy in general.
Night staff, she was awesome. Super helpful. Location was good. Bed, comfortable. Fridge, microwave, lights, pool/jacuzzi 'til 11pm, A.C., shower, Bible! 👍🏻
Stayed in June 2023
Reviewed: May 30, 2023
Waldo
United States of AmericaThe property wasn’t very clean, the water wasn’t working for a while cause of a leak in the building, they don’t serve breakfast (you get some snacks) the. towel rack fell off the wall while I was replacing the towels, the rooms are old so it smelled funny, not clean, phone didn’t work.
location was down the street from the softball venue my daughter was playing at and also an exit away from 2 golf courses.
Stayed in May 2023
Reviewed: May 22, 2023
Harley
United States of AmericaNo wifi, no breakfast, no coffee cups
Good beds
Stayed in May 2023
Reviewed: April 18, 2023
Ricardo
United States of Americathe pool hasn't been working for a long time, I asked for an extra towel and they told me there wasn't any, that's very rare in a hotel
good location
Stayed in April 2023
Reviewed: April 18, 2023
Mario
United States of AmericaWhere to begin. #1 left Saturday morning & left the "maid service" sign outside my door & leave for work & come back to find the room not made & no clean towels. Wall out to speak to the front person & he tell me " you need to let our staff know on the way out about service" & I let him know when we left there was no one at the desk & had a sign out "will be back in 5 minutes" yet I thought leaving the sign out on my door know would suffice. 2nd room was close to public bathroom & both Saturday & Sunday morning you would hear noises & loud bangs around 730-8am. Lastly on Saturday morning theu had cups for coffee & Sunday we wake up to get coffee or juices (around 915am) & no cups, no breakfast & a mess of empty sugar packs & sugar everywhere. Walked out & both people in the desk didn't ask if we needed cups or help, but rather avoided eye contact & just kept looking down. Nice hotel & comfortable, but a few things need work here.
Location & value was great
Stayed in April 2023
Reviewed: March 25, 2023
Gerald
United States of AmericaWI-Fi painfully slow. no cable TV. called front desk. they summoned Maintenance. maintenance showed up but after trying for a bit told us he'd have to investigate further and that may take a couple of hours. he left never to be seen again. juice dispenser in the breakfast room was mostly empty.
clean
Stayed in February 2023
Reviewed: March 18, 2023
Joel
United States of AmericaBad attitude from one of the front desk guys and the place did not feel as clean as I would like
Local to me
Stayed in February 2023
Reviewed: March 12, 2023
Josh
United States of AmericaI would say it's equivalent to an old Motel 6.. It's old and not kept up very well and does not make you feel really safe.
That there was availability.
Stayed in March 2023
Reviewed: March 12, 2023
Catherine
United States of AmericaOutdated, many facilities not working or closed. Several holes in the walls of our room that needed repairs. Surfaces of dresser, table, and nightstands covered in water earrings. Just kind of dingy.
Inexpensive, comfortable bed
Stayed in March 2023
Reviewed: March 9, 2023
Julie
United States of AmericaThe hotel advertises free breakfast. There are even pictures of the dining room on booking.com. The hotel is still doing a grab and go option only, which consisted of a hostess berry danish, jelly filled cookies and an apple. Not even a water. My husband is diabetic and couldn't have any of the stuff, orher than the apple, which he doesn't like. Covid is over! It is misleading to advertise free breakfast. Had I known this, I would have stayed somewhere else
Close to freeway. Price was good
Stayed in March 2023
Reviewed: March 9, 2023
Jacob
United States of AmericaProblem. We paid for 5 nights in advance, but ended up not being able to arrive the first nightbut staff said our reservation went into “No Show” status because we did not check in on Day 1. They would not give a room
Was located near my work event, which was convenient. We found a couple craft beer spots within walking distance, which we liked. Hotel was close to the freeway; easy access.
Stayed in January 2023
Reviewed: February 24, 2023
Dp
United States of AmericaInternet...
Toilet in room 224 ran all night, tried fidgeting with it, but no luck Could not connect to internet. Called front desk and they said, no password (which is weird, not very secure) and they also said, try it again, but it still did not work. Even cell service in the room was awful, so I could not even hook up my laptop to my hot spot.
Stayed in February 2023
Reviewed: January 23, 2023
Doreen
United States of AmericaEverything looked a bit beat up and needs a refresh. TV service had issues. Pillows were terrible.
Location was good and room was well equipped and spacious.
Stayed in January 2023
Reviewed: January 22, 2023
Dwight
United States of AmericaMini fridge did not work. Wi-Fi didn’t connect to internet
Stayed in January 2023
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