720 Fannin Street, Downtown Houston, Houston, TX 77002, United States of America
#167 of 424 hotels in Houston
Guests' ChoiceBased on 3616 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
9.0
Facilities
8.0
Staff
8.7
Value for money
7.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Yosi
IsraelRoom smaller than expected
Location Comfy bed Good wifi, desk I could work at
Stayed in April 2024
Reviewed: April 23, 2024
Topaz
IsraelEvery thing was ok
I didn’t have breakfast
Stayed in April 2024
Reviewed: April 21, 2024
Carla
United States of Americathe tv did not work and the water pressure could have been better.
close to the ball park.
Stayed in April 2024
Reviewed: April 19, 2024
John
United KingdomThe hotel is in need of a "facelift"
Good location Friendly and helpful staff
Stayed in April 2024
Reviewed: April 19, 2024
Jan
AustraliaNothing all great
Staff very helpful
Stayed in April 2024
Reviewed: April 18, 2024
Luis
Costa RicaBagels for breakfast wouldn’t hurt.
Right in downtown. Near restaurants and metro. Friendly personal. They kept my backpack safe after my check out.
Stayed in March 2024
Reviewed: April 16, 2024
N
New ZealandThe air conditioners seemed a bit dusty. A fifty dollar a night deposit may be hefty for people staying longer.
The beds were comfortable and the coffee downstairs was great. Also fantastic to have on-site laundry facilities available. The hotel is in the centre of downtown and close to public transport.
Stayed in March 2024
Reviewed: April 14, 2024
Joshua
United KingdomThe gym was exceptional
Stayed in April 2024
Reviewed: April 13, 2024
Aleksandra
LithuaniaGood location, free coffee machine, drinking water, nice room.
Stayed in March 2024
Reviewed: April 12, 2024
Brenda
CanadaOur room m was quite small.
It was close to Minute Maid Park.
Stayed in April 2024
Reviewed: April 10, 2024
Demi
AustraliaLocation was great
Stayed in April 2024
Reviewed: April 9, 2024
Peter
United KingdomThe room was small and the car parking situation was terrible
location
Stayed in March 2024
Reviewed: April 8, 2024
Loren
United States of America$50 early check in fee if you check in before 11, even though my room was already ready
Great location, friendly staff, great value for the room
Stayed in April 2024
Reviewed: April 7, 2024
Katherine
United States of AmericaThe rooms are very dated. Carpets need replacing, room lighting needs to be redone, no dresser, no fridge, no microwave. Toilet was running at an annoying trickle, pipes make noises. The coffee maker was broken, hairdryer was broken. No airflow in the bathroom. Curtains don’t fully black-out the room.
Old historical building with beautiful decor in the lobby and amenities. Good location. VERY secure, you can’t use the elevator without your key. I felt safe. There was ease of use with everything being done with the website or app or etc. you barely have to interact with anyone. The bed and pillows were very comfortable! More comfortable than most hotels. The AC worked wonderfully. Shower had amazing water pressure and stayed hot. Late checkout at 12:30! I LOVED that!
Stayed in April 2024
Reviewed: April 6, 2024
Linda
New ZealandGreat location in the city. Free coffee machine in the lounge was a bonus
Stayed in April 2024
Reviewed: April 6, 2024
Amal
United Arab EmiratesThe staff are not that nice also they didn’t clean my room for the two days I stayed in
Location and below was a great restaurant
Stayed in April 2024
Reviewed: April 5, 2024
Janeen
United States of AmericaFelt a little unsafe outside the hotel due to the homeless situation, but was fine.
Valet parking was convenient. The coffee bar was delicious. The room was clean and quiet, and the bed comfy. All of the staff were courteous and professional.
Stayed in April 2024
Reviewed: April 3, 2024
Jane
United KingdomLovely and clean, parking close by. Complimentary coffee in reception area.
Stayed in March 2024
Reviewed: March 31, 2024
Silguero
United States of AmericaHad breakfast with friends elsewhere.
Stayed in March 2024
Reviewed: March 29, 2024
Tc
United States of AmericaVery clean room, very friendly and helpful staff .great location
Stayed in March 2024
Reviewed: March 28, 2024
Amy
United States of AmericaThe toilet ran constantly the whole time I was there. A nearby room had a small dog barking excessively. (I only stayed one night and was in a time crunch and didn't inform management of either issue while I was there briefly)
Valet parking was fantastic, hotel staff was professional, friendly and resourceful. I needed to do some (clothes) shopping and was recommended to clothing stores approx 3 miles away to which I drove. It was a short easy walk to the venue of the event I attended. The room was cozy with a very comfortable bed. I enjoyed a good night's sleep (with earplugs).
Stayed in March 2024
Reviewed: March 26, 2024
Marissa
United States of AmericaSide doors at the standard pickup location for Uber were fully locked and room cards were unable to open them. Kind of a pain to have to walk around the building every single time I was dropped off, especially at night
Clean and easy to navigate
Stayed in March 2024
Reviewed: March 26, 2024
Michael
CanadaBed was stiff, TV didnt have an actual remote, entrance was actually around the corner from the map addres which made getting rides awkward. Shower was standup only, no bath. Other guests were very loud regularly and the downtown area is extremely loud at night, even compared downtown Vancouver at night,
Staff were very friendly and helpful, the shower was nice, free coffee in the room and lobby. Checkout was the simplest I've dealt with before. Location was convenient, but downtown Houston kinda sucks.
Stayed in March 2024
Reviewed: March 25, 2024
Jooseppi
FinlandThe room was fine but nothing special. I feel like it was a slightly overpriced, but I understand that you also pay for the location
Everyone was super nice and welcoming! The location is great - it is very easy to get around the city.
Stayed in March 2024
Florence, Italy
Athens, Greece
Rome, Italy
Tarquinia, Italy
Odesa, Ukraine
Leukerbad, Switzerland
Cape Town, South Africa
Eggersdorf, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content