1310 Wilmington Pike RT 202, West Chester, PA 19382, United States
Based on 325 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
8.2
Facilities
7.4
Staff
8.2
Value for money
7.3
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End of dialog contentReviewed: 9 October 2023
Debbie
United StatesIt was under construction
Close location to WCU
Stayed in October 2023
Reviewed: 28 August 2023
Donna
United StatesMy reservation was for a room with 2 queen beds. The woman behind the desk seemed confused and didn't read my reservation correctly because when I got to the vroom with my daughter it was a single King size bed. It took the front desk a little time to correct the mistake , by that time the only double queen occupancy was a room by the elevator which I originally requested to be away from. My daughter was in a soccer tournament and we visit the area a few times a year for games. I don't know if I would book this hotel again.
Location and comfortable room
Stayed in August 2023
Reviewed: 20 July 2023
Pivovar
United StatesNo wait
Stayed in July 2023
Reviewed: 12 May 2023
Ann
United StatesThe checkin was efficient, very friendly staff, the room was clean, location was good. The breakfast was okay.
Stayed in May 2023
Reviewed: 20 April 2023
Noe
United StatesThe pool was freezing
Location.
Stayed in April 2023
Reviewed: 11 April 2023
Nyshay
United StatesThe spa tub was extremely loud, was not able to enjoy.
The calm of the facility.
Stayed in April 2023
Reviewed: 30 March 2023
Tina
United StatesThe breakfast didn't have much & we still had a good 45min to eat. There was basically nothing left & only coffee to drink.
Ease of check-in/check-out. Great for what we needed.
Stayed in March 2023
Reviewed: 31 January 2023
Colleen
United StatesOn the first night the toiletries were absent but was quickly resolved by staff and has not happened again.
The location was superb. This is my 4th hotel to use in the area in the last 12 months for work and it is the best so far.
Stayed in January 2023
Reviewed: 16 January 2023
Beth
United StatesThe hotel could use some updates in the drapes and furniture.
The staff was kind and helpful!
Stayed in January 2023
Reviewed: 19 December 2022
Mark
United Statesnoise in the hallways until 4am. body wash was empty
location
Stayed in December 2022
Reviewed: 8 December 2022
Natasha
United Statesover cholornaded pool- had to change rooms due to smell
location , WiFi , breakfast , pool
Stayed in December 2022
Reviewed: 4 December 2022
Thor
United Stateseverything was old treadmill broken , doors all old and worn out with missing finish and missing pieces of wood; needs an update
convenient location; excellent breakfast and staff friendly
Stayed in December 2022
Reviewed: 30 November 2022
Gedfi
United KingdomFair price
Stayed in November 2022
Reviewed: 24 October 2022
Deirdre
United Statescarpet in breakfast area looked dirty, bathroom ceiling in shower needed painting, phone had been removed from wall but mounting left there, bathroom fan loud
Location, breakfast
Stayed in October 2022
Reviewed: 3 October 2022
Lori
United Statesthe old furniture
some of the furniture could use to be replaced.
Stayed in October 2022
Reviewed: 27 September 2022
Bohringer
United StatesFront desk issues with credit card processing. They apparently didn't know how to process the card I was using. They said it was the card, however the card worked just fine anywhere else I used it.
Location
Stayed in September 2022
Reviewed: 12 September 2022
Nancy
United StatesI am a platinum member and I always book on my IHG app. The trip was last minute so I needed to book for that evening. The site looked different and it seemed to be frozen. I could not search for a hotel nor could I book. So I had to go directly on line. The price that I was quoted on line was not what I was charged. It was only a few dollars difference, but I couldn't understand why they wouldn't be the same. I showed the person at the desk my platinum card but it was not acknowledged and I wasn't offered bonus points. That is not usual and I was a bit disappointed.
The hotel was fine. We were in some serious traffic that made us 2 hours late to arrive. I called the hotel to let them know and they were very accommodating.
Stayed in September 2022
Reviewed: 11 September 2022
Amy
United Statesroom smelled musty as did other parts of hotel
close to longwood gardens
Stayed in September 2022
Reviewed: 4 September 2022
Daniel
United StatesThey had a nice pool.
Stayed in September 2022
Reviewed: 29 August 2022
Jude
United Statesprice, trash in hallways
location
Stayed in August 2022
Reviewed: 15 August 2022
Kimberly
United StatesThe breakfast was ok (I'm glad that they offered a breakfast). It looked like only one person was available to set this up so it was a little slow coming out. A family was freaking out since the pancakes weren't ready at 7 AM promptly as they had a soccer game to play at 7:30 AM.
The front desk person was very friendly and nice. The bed was really comfortable and I had no issues sleeping. The location was great if you were going to Longwood Gardens.
Stayed in August 2022
Reviewed: 31 July 2022
Lindsey
United Statesmy room was on the first floor .
location.
Stayed in July 2022
Reviewed: 31 July 2022
Richard
United StatesThe young black man who did the bkfst in morning was rude and he wasnt keeping up on restocking the food he was sitting and talking on phone
Great bkfst the maids wer very nice and staff front counter
Stayed in July 2022
Reviewed: 8 July 2022
Deseree
United Statesthe rooms wasn't to clean I only had two pillows
location and the rooms are nice
Stayed in July 2022
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