My first room was perfect but the tv didn’t work so they gave me a new room that hadn’t been cleaned yet. So I had to change the sheets/towels myself. I also couldn’t change the tv to HDMI to play my video game.

My first room was perfect but the tv didn’t work so they gave me a new room that hadn’t been cleaned yet. So I had to change the sheets/towels myself. The staff was super friendly. Housekeeping may have been busy and didn’t get to every room. I think it’s worth another shot from them. The customer service more than covered for what didn’t go well.

Stayed in March 2024

Room size is comfortable. Staffs is friendly that is one good point of customer-focused culture. Room is clean. Location is convenient.

No Ice machine available since 2023(?). Breakfasts does not meet expectations compared to Comfort Inn in Balch Spring/Mesquite tx; equipments broken. Bathroom is inconveniently degraded. Room has bad odors.

Stayed in February 2024

Breakfast could have been better

Somewhat better

Stayed in February 2024

Not a good breakfast

Comfortable and clean hotel

Stayed in January 2024

The dead bolt did not want to lock correct, the carpet was old and needs to be replace. No water pressure on the bathroom sink, seem plugged.

Location and the cost of the hotel.

Stayed in January 2024

The check in process was bit difficult, not very good selection In breakfast

Good location

Stayed in December 2023

Smelled like weed.

Stayed in October 2023

No heating Had to ask for milk only one teabag

Close to where we were visiting next day

Stayed in October 2023

When I booked the property I was told there was free breakfast. After arriving, i was disappointed to find out it was extra.

Older property but well kept. Our room was clean and cozy.

Stayed in September 2023

Staffing the front desk was not inviting

Comfort and location

Stayed in October 2023

The hallway was a bit smelly I think maybe a water leak but nothing bad to say.

The hotel was clean staff was friendly the room was decorated nicely. The room was spacious my boys thought the sofa couch could use more cushioning but it fit my family well. I love these hotels mostly for the space.

Stayed in September 2023

Breakfast choices were poor… not much there. Coffee not hot. Microwave had food splattered all over the interior.

Location, price

Stayed in September 2023

Smells odd

Smelling is not that good.

Stayed in August 2023

Unbeknownst to me and the staff, I was locked out of my room. Somehow, the security latch was attached, and I could not get into the room. I was provided another room for the inconvenience. However, this was more than an inconvenience. I was up until 0100 (1am) trying to get the issue resolved. Again, I was finally provided a room for the night. Nonetheless, this is/was theoretically impossible. My concern was how this happened? In addition, my personal belongings were still in a room. A room (my room) I surmised was being occupied by another party. Albeit, I can not confirm, but this is a plausible theory. Only other possible cause, the latch was close enough to engage when the door closed. Highly unlikely but plausible. Ok. Enough hypotheticals. While the staff went above/beyond to assist me, this was extremely annoying and frustrating. Still, both parties (staff & I) were able to work thru it without any hostility or escalation. Personally, I should be compensated in some form. Lastly, the staff was very professional in resolving this issue. I was able to get into the room and retrieve my belongings. For that, a big THANK YOU. I didn't get the gentleman's name, but he was the consummate professional. He's is extremely skilled in conflict resolution. Overall, minus the room mishap, it was a good stay.

Close to the tournament location.

Stayed in July 2023

When the elevator shaft drop off and hit my baby in her head

The rooms was good and clean

Stayed in July 2023

Zero facilities provided, very limited breakfast, there is no swiming pool, no business center, basic services were out of order, didn’t provide written bill of my stay, they hold my $200 but still didn’t inform the final bill, there were no staff when I checked out at the front desk.

Good location very good rooms

Stayed in June 2023

The room can be updated.

The comfort of the room

Stayed in May 2023

first room i was given was not made up!

front desk was very professional and offered a free upgrade after i went to the first room and found it not completely made up.

Stayed in April 2023

Inadequate breakfast arrangements and availability of food which was not replenished up to the given time of 9am

Stayed in April 2023

the mattress was hard

location

Stayed in March 2023

The breakfast is very limited. Needs more offerings.

Location and safe environment. Clean and friendly staff.quiet and relaxing atmosphere.

Stayed in March 2023

Toilet had mold and was slow to refill (20 minutes)

Familiar Setup

Stayed in March 2023

The location had alot of places to eat and a wal-mart at the next block

Stayed in February 2023

Key was a pain had to get it redone 3x

Location

Stayed in February 2023