No room service for food - although they have like a mini market at lobby. No safety box in room, if needed we had to put our stuff down in the safety boxes at the lobby's back room ( I don't know how to describe it but basically we get a box with a key and they take the box into the backroom were they had like safe to put them in or something) This was weird and nothing I have experienced before.

The staff was very friendly and welcoming. The room was clean and housekeeping were nice too. They checked us in early as per our request, very welcoming we enjoyed it The room was spacious and included a microwave which was a huge plus for our long stay. Sofa bed is queen size I think so it could fit 2 people. Location was fantastic! Most touristic sites were within walking distance. Safety was good too

Stayed in March 2024

location

Stayed in January 2024

There wasn't anything that I didn't like :).

I loved the heated pool, friendly staff, and my stay in general felt luxurious and peaceful :).

Stayed in January 2024

Friendly staff

Stayed in December 2023

Cockroaches in bathroom

Location, bed

Stayed in October 2023

Minor detail, elevators could've been cleaned better.

Starbucks on-site, staff, location.

Stayed in October 2023

Breakfast is non existent. It’s not a real Starbucks if they only serve the awful US drip coffee. Better off walking around the block to a real Starbucks if that’s what you want. Misleading hotel info about the bar terrace next to the pool - there is no bar and alcohol is strictly prohibited on the terrace. Be careful on sat nights. It seems the young adults from outside the city sometimes gather for a night away. Had to call security at 3:30am to deal with neighbours having a loud post-evening drinking session.

Great location, walking distance to lots of places. Clean and recently refurbed rooms with very good showers and comfy beds. Blackout blind super helpful. The view is the view, not much you can change in the city. The pool was an added bonus. Never saw anyone else in there. Staff incredibly friendly and helpful with tips on places to eat and how to get there.

Stayed in October 2023

It was noisy (AC and firehouse on the next block)

The location, swimming pool and room were great. The price was very competitive for a week stay.

Stayed in August 2023

Location was great for our plans.

Stayed in August 2023

I was not told my room would only be clean when ask, the next day when it was not clean so told staff l wanted my room clean every day which was not done 3 different days even after my request. Also a clock in room could be good.

Close to restaurants, shopping, events

Stayed in August 2023

Bit loud

Location

Stayed in August 2023

No breakfast but plenty of options outside

Location room cleanliness

Stayed in July 2023

Rooms could be cleaner, especially the bathtub.

Location was good

Stayed in July 2023

But the room cleaning service is very confusing. I don't want the room cleaning and told receptionist. However, the cleaning staff still got in my room and threw away my personal towel. It is very bad experience. I am very angry of this.

Location is very good, close to river and city center. It is also convenient to order Uber or go for dinner. The room structure is also good. Bed is comfortable. Coffee and machine is provided.

Stayed in June 2023

couldn't check in until after 4

Stayed in June 2023

there was a little weirdness with the tvs and the fridge when we got there, but that was resolved quickly. also, for whatever reason, our room didnt have body wash in the shower, but i imagine that was an oversight

i was really happy with the location. it was right by the venue we came to town for and was super accessible by foot. we also had late night cravings and having two 7-elevens and a subway closeby were awesome

Stayed in May 2023

The breakfast was good

Stayed in April 2023

One of the pull out beds was broken.

Pool was nice and beds were comfortable.

Stayed in April 2023

Loud fan in bathroom which runs constantly. sofa bed not comfortable to sleep on, needs a mattress pad.

Location, comfortable beds, great staff

Stayed in April 2023

Could have used more pillows. The bathroom accommodations were pretty cramped for 4 people, limited space. Room was very warm at night. Lowest thermostat setting was 67. Nothing we could not adapt to.

Room was comfortable for 4 people. We did not spend much time in our room. Location was great. Felt safe even after dark.

Stayed in April 2023

the location and staff were amazing!!

Stayed in March 2023

They did not clean the room the 2nd day.

I liked the location and the room was very comfortable. Very good facilities, including the pool, gym and sauna.

Stayed in February 2023

The option to have breakfast (continental i.e. croissant, fruit, toast, cereal etc) would be an added bonus

Overall cleanliness, rooms and house keeping. I would stay again for the gym and pool.

Stayed in January 2023

restaurant was not working

very clean, friendly staff, great location

Stayed in December 2022