No breakfast provided

Stayed in December 2023

NA

Very clean

Stayed in November 2023

Staffs are indifferent

Location is easy to find

Stayed in October 2023

Shower and bathroom wasn’t the cleanest

Most things great. Shower wasn’t the cleanest.

Stayed in October 2023

Very small pool

Clean

Stayed in August 2023

Everything

Not complaint.

Stayed in June 2023

Our room did not include a microwave. Our room was not ready at checkin. We supposed to have had a suite, but we only had a regular room with a sofa in it.

The property was nice.

Stayed in May 2023

The room was in desperate need of remodel as everything including the office chair and the sofa were incredibly worn down. The mattress was not very comfortable either as it was very hard.

The room was fairly clean and the staff were exceptional.

Stayed in February 2023

Breakfast was slightly limited. Water pressure was weak in the shower. Mattress kept moving around on the box spring. Pillow were too soft and small. Refrigerator was not working.

Size of room. Price. Despite staff shortage, the staff worked very hard to make us happy.

Stayed in February 2022

it was near my sick brother who passed away on Feb. 11.

Stayed in February 2022

The breakfast was ok, but seemed a bit overpriced. Quality was very good.

Stayed in January 2022

The only thing that could improve the comfort level (for me, personally) is to include at least one firmer pillow.

The facility was very clean and the staff was very helpful, professional and friendly.

Stayed in December 2021

Breakfast wasn’t good

Breakfast wasn’t good. But liked the location.

Stayed in December 2021

There wasn’t much to complain about. Maybe thicker comforters on the bed.

Great location!

Stayed in December 2021

The shower head didn't work very well.

Everything else.

Stayed in September 2021

Great staff and very clean. Also, has a very update modern look. Would defiantly recommend.

Stayed in July 2021

First room was bad: Located 1st floor on the parking lot and a curtain loop was broken on the privacy drape. Dealbreaker was when I turned back the bed there was a stain… at least I hope it was a stain. Concierge moved me no problem. Great room on 3rd floor. Part of the reason I chose this hotel was because it has a “restaurant”. I made the reservation several months ago and didn’t know how the Covid restrictions would be. Bartender was pleasant and efficient. Burger was TERRIBLE. Tasted reheated and microwaved. Fries were marginally better and there were a lot of them. I have no problem paying $10 or more for a good burger but I wouldn’t take another of theses at any price. You can’t bill yourself as having a restaurant with a fantastic “bistro burger” and serve something so subpar. I was there for 2 nights. Got the rest of my meals elsewhere.

Concierge was outstanding. Restaurant/bartender very nice and accommodating.

Stayed in June 2021

There was no hot water in the morning and I overheard a staff member say that it was a known issue. Maintenance had called someone earlier in the week to get it fixed but it had not been fixed as of yet. Being on a timeline and needing to shower, and paying nearly $200 with taxes and fees, not having hot water for a shower is not acceptable. It finally got fixed, but I was late to the event I was in town for. Also, mold/ mildew in the shower is not acceptable or safe. I also feel that paying this much, a breakfast would have been included. I was highly disappointed and will never stay at a courtyard again.

Stayed in March 2023

room was filthy and smelled stale, covered in dust and fingerprints, bedding smelled, facilities dingy and outdated

not much besides the location

Stayed in January 2022

noticeable water damage in bathroom, could have been cleaner

location

Stayed in October 2021

no breakfast as it was explained to us there would be a breakfast in the morning..2 and half hrs late before they had our room ready for us to check into.

comfortable beds and the room appeared to be pretty clean

Stayed in September 2021

Well first off i reserved a king size room with a sofa bed. When i checked in i got a handicap room with no sofa bed. So it wasn’t the room i paid for. Then i went out for supper come back and tried to relax and watch a movie. The room above me was so loud i couldn’t watch the movie. I gave it a hour and they continued to be noisy so i called front desk. Asked for another room. She said they couldn’t do that but would call and tell them to quite. Well that made it much more worse. I gave it another hour and then i went to the front desk. I insisted on a refund to go to another hotel because this was a mini vacation. The attendant said she couldn’t do that and gave another room. Well the other room was just as bad. Thumping running and jumping alnight long. Started at 2 am and went alnight. Then doors started slamming at 6 am. Didn’t get any rest. So i will not be staying at this hotel ever again.

The location

Stayed in July 2021

The room was a little out of date, with a limited amount of places to charge our electric items.

The staff, they were super friendly, and the bed was comfortable.

Stayed in September 2021

I got there to check in at 4:30 and the room wasn't clean yet and they said it wouldn't be clean for several hours. They didn't have enough staff to clean it and they had a bunch of prior guests rrquesr late check outs. They said they would call me when it was ready and they never called. I had to call them later that evening to make sure it was ready and not given away to someone else. If the room is booked you cant allow late check outs. I had to get ready for the event I had that evening in my car. They said I could use the public bathroom to get ready. I wasn't able to take a shower and I really needed one after a 5 hour drive. I can understand being short staffed but the property should have alerted me that the room wasnt going to be ready. I was comimg from Nashville and could have showered and got ready there before we came to Johnson city. Plus where we were staying was 30 minutes from the event and it could have saved us drive time because we would have gone straight to the event.

The room was nice and the bed is super comfy. That is why we have always stayed at courtyard marriott.

Stayed in September 2021