Front desk staff was not cooperative. Roo.s were smelly n not clean. No breakfast option after paying high rates. We booked room with balcony n recd one without. Staff was not sensitive to fact that we didn't get what we booked.

Stayed in May 2025

Toilet seat height for an elementary school bathroom. Seat was barely mounted and kept sliding out of location.

Location

Stayed in July 2025

Did not honor booking agreement with me

Location

Stayed in July 2025

Rooms were dated, and A/C couldn’t cool the room. Also, staying on the second floor you are right at the pool which can get a bit noisy.

Liked the location for why we were there. Made everything easy and convenient to access.

Stayed in May 2025

My first room had a loud noise coming from above the room (my AC was off) which meant I had trouble sleeping. Moved to a different room which was better, but still some background noise when AC was off.

Spacious and nicely decorated.

Stayed in May 2025

I did not like that the hotel did not state their would be renovations during our stay. Looking at the pulled up carpets really made the trip seem less luxurious. I would have rather booked another time when the renovations were complete.

I thought the room was pretty comfortable and spacious. I enjoyed the A/C the most and the shower pressure as a second. The bed was comfortable too.

Stayed in April 2025

Front desk and valet service was good.

Stayed in April 2025

Currently under renovation and so the hallway on the 4th floor wasn’t great.

Location, and staff.

Stayed in April 2025

Noise level, bathrooms

Location, room size, amenities

Stayed in February 2025

It's very expensive, does not come with any complimentery breakfast/lunch or snack items. Had to pay for parking! I loved my stay, bed was super comfy, and the staff had the best hospitality.

Stayed in March 2025

Food option were not there. The staff gave the room to someone elsw too while we were in the room. Some othere guest entered the room while we were in the room. No privacy. These mistakes cannot happen. Poor knowledge

Location was nice Booking.com helped a lot to get the deal

Stayed in February 2025

Construction on the lobby was being done, and so some amenities were not available. We also had to get our AC unit worked on to deliver air.

The price and the furnishings were nice. The room was clean.

Stayed in January 2025

There are several things that we did not like: the TV would stop working several times, the engineer came and finally got to work after about three try's. The water was off for about three hours and they called to see if housekeeping could clean and they did not come until the next day.

The location was great!

Stayed in February 2025

When we got to to the check in desk they Did Not have our booking with you. We were lucky they had a room for us. I would suggest your people get together with them and make changes so that you both do not loose customers!

Stayed in January 2025

renovations going on with hotel

great location

Stayed in January 2025

The place is under construction

Good location

Stayed in December 2024

No breakfast, halls smelled like pot, rooms need updating for the price charged.

Staff was friendly at first but when there was a problem with the room, staff became put out.

Stayed in November 2024

The whole downstairs/entryway/common area was completely gutted and under construction. A whirlpool was listed, but was covered and not usable.

The room was clean and comfortable. Location was good

Stayed in December 2024

Give option for two single beds. The lobby was under construction - very loud and dusty and there was no breakfast option. Pool was constantly being cleaned and one of the two treadmills in the gym was broken.

Close to town centre. King bed was comfy, staff very friendly.

Stayed in November 2024

There was a significant construction/renovation in the lobby that we were not informed in advance. Lobby and restaurant was completely out of service, therefore no breakfast. They had only valet parking service by $40+tax (no free parking place for the customers). To pay +40% of the room rate as valet parking per day was a little stretch. (Hotel's own web site states that: "Parking: Parking is limited not Guaranteed, Oversized vehicle valet parking is $45 plus tax Valet parking, fee: 40.00 USD daily) Hair dryer was not working and we informed the reception. We couldn't receive a working one immediately. We were able to get it after second reminder, following day. Could be a second phase construction preparation, there was a gentlemen in the aisle, continuously using a technical engineering camera with a tripod, he was recording/measuring our aisle.(similar to this equipment: https://www.gettyimages.com/detail/photo/survey-equipment-camera-tool-for-civil-engineer-to-royalty-free-image/807430464)

Hotel is clean and nice, well located in the City.

Stayed in November 2024

The hotel was under construction which wasn’t stated upon booking the parking fee was ridiculous. the room was situated right across from the elevators so if your curtains were open customers getting on and off had a clear view of your room

The stay was fair the hotel staff was nice and professional.

Stayed in December 2024

Hotel could be upgraded the rooms and pool are a bit dated

Location was great and the staff were awesome

Stayed in November 2024

It is excessively expensive and they force you to pay $45 to park your car on top of the over $200 per night price. They did not have breakfast because of renovations but breakfast costs additional when they aren’t renovating. The amenities do NOT match the price tag.

It’s pretty and a great location. Also, the room smelled great.

Stayed in October 2024

N/A

I love the viewing and the vayla parking

Stayed in September 2024