1000 Market Street, Portsmouth, NH 03801, United States of America
#9 of 23 hotels in Portsmouth
Guests' ChoiceBased on 200 hotel reviews
8.4Cleanliness
9.0
Comfort
8.8
Location
8.6
Facilities
8.7
Staff
8.8
Value for money
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Mark
United States of AmericaI don't understand why I have to ask for fresh towels and then walk down to the front desk to get them on the second day of our stay.
Stayed in April 2024
Reviewed: April 4, 2024
Rick
CanadaThe bed in room 335 was very soft and indented nearest the bathroom. Should be replaced. Would love to see just free coffee in the lobby with cream or milk, since no complementary breakfast. Also the drain stopper in the bathtub wasn't working so couldn't have a bath.
Close to highway, restaurants near by and on site.
Stayed in April 2024
Reviewed: March 16, 2024
Pelletier
United States of AmericaWe wished there was a hot tub, not just a pool. That was a disappointment. Also, tap water in the lobby, was the worst tasting water ever! Maybe provide a complimentary bottle of water for each guest at check-in?
Breakfast was delicious. I had the breakfast quesadilla, and my sister had the breakfast sandwich. We sat near the 2 sided fireplace, which made for a nice atmosphere.
Stayed in March 2024
Reviewed: February 19, 2024
Erin
United States of AmericaClean room and friendly staff!
Stayed in February 2024
Reviewed: February 5, 2024
Jessica
United States of AmericaWe have short term rentals in the NH area and they were booked for the weekend but we didn’t want to go home so booked last minute on our drive through booking. I was disappointed by the customer service when I got there almost like she was offended that we booked with a third party. The lady at the desk was nice but our reservation didn’t go through in time and she didn’t have us or see that it was already paid for. She got someone from the back who couldn’t even be bothered to come out. Basically said it was my problem and I should call booking. Not exactly what I planned to do on my mini vacation. Anyway though it was rude and the customer service was lacking. It eventually worked out but don’t use a third party if ur hotel is clearly not into that. Lesson learned and I won’t stay here again. I like to feel welcomed when I walk into a property.
The rooms were nice and clean and I liked that they had a shuttle to town.
Stayed in February 2024
Reviewed: February 4, 2024
Ashley
United States of AmericaI booked the room for the price of $123. Checked in and was charged $150.
Very comfortable couch & bed in the room. Plenty of space, very clean. No complaints.
Stayed in February 2024
Reviewed: January 29, 2024
Lorraine
United States of AmericaSpacious, clean rooms and friendly staff.
Stayed in January 2024
Reviewed: January 29, 2024
Laurie
United States of AmericaNeeded a hair dryer.
Location was good, staff was friendly and room was clean
Stayed in January 2024
Reviewed: January 18, 2024
Roy
United States of AmericaNot having coffee provided in the lobby
Breakfast was not included. Receptionist was exceptionally nice. Room was large and comfortable. Lobby did not provide coffee unless you paid for Starbucks.
Stayed in January 2024
Reviewed: December 31, 2023
Matthew
United States of AmericaThe doors need better insulation. You can hear everything in the hall as if your door were open. People’s doors opening and slamming all night and morning.
Great location, easy access, modern, lots of amenities.
Stayed in December 2023
Reviewed: December 26, 2023
Diane
United States of AmericaDue to construction, the breakfast advertised wasn't available. Maybe this is why the nightly rate was lower than comparable places.
Quite a surprise for us! While the hotel is just off I-95, the set-back and insulation compensated, allowing a good night's sleep. The facilities were excellent although the restaurant was still being remodeled. But thanks to a free shuttle to downtown Portsmouth, with a friendly driver giving good tips, we had a great time. We will come back.
Stayed in December 2023
Reviewed: December 14, 2023
Steve
United States of AmericaBathroom fan was very loud
Quality and cleanliness Friendly attentive staff Clean room
Stayed in December 2023
Reviewed: October 26, 2023
Ashley
United States of AmericaIt’s unfortunate that the property does not enforce their Guests that smoke to do so away from the entrance of the hotel; Guests that are arriving or leaving have to walk past this and it is not a great impression. The smell also lingered horribly into the lobby of the hotel.
The location of the property was great; nicely tucked away but very close to downtown Portsmouth and the shopping outlets and restaurants. The property is well taken care of and kept very clean.
Stayed in October 2023
Reviewed: October 26, 2023
Joelle
United KingdomThere was no proper dining room, just a lobby. The morning we were there, the coffee machine was broken, so we ended up having breakfast downtown.
The staff were very helpful, friendly and accommodating. Special mention to Kelsey. They offer a free shuttle service to downtown which we appreciated. The room was comfortable.
Stayed in October 2023
Reviewed: October 1, 2023
Dale
United States of AmericaRoom was not what I expected for the amount of money I spent. There was a chair in the room that was terrible. No way I would sit on it.
Didn’t eat breakfast. Location was good
Stayed in September 2023
Reviewed: September 18, 2023
Em_bea
United States of AmericaFridge was broken and kind of smelly/hot. When I told front desk at checkout they didn't offer me anything. Coffee bar closed before check out.
Pool, size of bed and room. Staff who checked us in were VERY nice. No kids around. Quiet.
Stayed in September 2023
Reviewed: September 3, 2023
Deirdre
United States of AmericaThe cost was a bit pricey.
The berry waffles were delicious!
Stayed in September 2023
Reviewed: August 27, 2023
Kimberly
United States of AmericaNot many balcony rooms which we woods have preferred.
Nice convenient location somewhat close to our sons school.
Stayed in August 2023
Reviewed: July 26, 2023
Trina
United States of AmericaVery clean. Nice staff
Stayed in July 2023
Reviewed: July 9, 2023
Susan
United States of AmericaNEVER IN A MARRIOTT WITH NO BREAKFAST INCLUDED OR EVEN COFFEE AND WATER INCLUDED UPON ARRIVAL. JUST MACHINE'S
NO BREAKFAST
Stayed in July 2023
Reviewed: June 12, 2023
Dale
United States of Americastaff too busy to answer phone requesting shuttle
clean, well appointed, quiet, very comfortable bed, friendly staff
Stayed in June 2023
Reviewed: April 18, 2023
Kathleen
United States of AmericaThe bed was too soft and highway was too loud. No napkins..cobwebs in ceiling corners..no time set on clock and a blue corn chip on floor
Didn't eat breakfast.
Stayed in April 2023
Reviewed: March 14, 2023
Zubik
United States of AmericaOne of the reasons we booked here was a good price and the pool. When we checked it out for location around 8:30 all seemed fine, though no one was swimming. Went back to our room and got my suit on and came to the pool, with a sign saying Pool Closed due to maintenance. Turns out it would have been opened at 10 but you wouldn't know that. Should have been posted when it would be open.
The room was exceptional. Loved the extra space, couch and desk space. separate toilet /shower from the sink. Lots of electrical outlets. Bed was great.
Stayed in March 2023
Reviewed: February 13, 2023
Jessie
United States of AmericaSome of the wood fixtures in the room were pretty beat up and could use a sand and stain.
Great location. Staff was kind and friendly. The hotel was clean and had good amenities. Breakfast wasn’t included but we did order and it was delicious.
Stayed in February 2023
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