111 Berlin Road, Cromwell, CT 06416, United States of America
#3 of 4 hotels in Cromwell
Guests' ChoiceBased on 267 hotel reviews
5.9Cleanliness
6.5
Comfort
6.7
Location
7.5
Facilities
6.1
Staff
7.4
Value for money
6.7
Free WiFi
5.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 21, 2023
Lynn
United States of AmericaMy 40 year old daughter (whom the room was for) asked to be on the first floor. She has Autism, ADHD and OCD. Stairwells and elevators scare her to the point where she goes into panic mode. The woman checking her in did not listen (although my daughter said she explained it to her) and offered her a room on the 2nd or 4th floor. I ended up calling the front desk myself. The woman said had room on the 1st floor but didn't offer it to my daughter because she didn't ask politely. Once I explained, the woman switched my daughter to the 1st floor.
Stayed in October 2023
Reviewed: October 14, 2023
William
United States of AmericaRoom: Toilet was to short for anyone over 4’ Shower regulator is worn out Mold on the walls in the shower No bathroom fan Breakfast: No proteins ie eggs, bacon, sausage etc Only a pancake machine A few bread or muffin type things Juices that had no flavors Probiotic juice that was only there on our first day, we stayed 7 nights. Apples or bananas tasted old and ran out and basket left empty before closing. Room: Couldn’t get window to fully shut and lock.
Location was in a good spot for where we were needed to be.
Stayed in October 2023
Reviewed: September 12, 2023
Barb
United States of AmericaSmelled like marijuana no matter what time of day/night it was.
Close to destination.
Stayed in September 2023
Reviewed: July 28, 2023
Alice
United States of AmericaRoom stunk of smoke. Requested extra pillows broken foot, there were none. Front fest was rude
The bed was comfortable
Stayed in July 2023
Reviewed: July 27, 2023
Nelinda
United States of AmericaStaff was a tad rude, and didn’t supply with enough items needed for my stay, and we were only there for a weekend so it didn’t make much sense to me. Even after asking for the items we never received them, so I had to walk up to the desk to at least get some fresh towels.
Place was setup very nicely and room was clean and comfortable for just a weekend.
Stayed in July 2023
Reviewed: July 27, 2023
Kari
United States of AmericaThe pillows are too soft
The floors were not clean at all.
Stayed in July 2023
Reviewed: July 24, 2023
Richard
United States of AmericaBetter breakfast and better English at desk
Breakfast was very little to choose from - no eggs
Stayed in June 2023
Reviewed: July 22, 2023
Carole
United States of AmericaNot particularly friendly front desk gentleman, but took care of.business.
Convenient, good price
Stayed in July 2023
Reviewed: June 24, 2023
Julian
United States of AmericaThe facility is tired. Wall covering in bath is falling off walls. Needs updating of paint. We have dog and only open exit is through lobby at other end of hall. Great pancake maker. Good thing because not much else available.
The young lady at the front guest was great. Very attractive and a beautiful smile and warm personality.
Stayed in June 2023
Reviewed: June 17, 2023
Richard
United States of AmericaThe breakfast was poor. Worst coffee ever.
Stayed in June 2023
Reviewed: June 3, 2023
Williams
United States of Americaroom was dirty the first night toilet kept refilling itself. lock on the door looked tampered with but it was an alright stay overall.
Stayed in June 2023
Reviewed: May 5, 2023
Venola
United States of AmericaThe place was dirty, dusty and smelly. I coughed the whole time I was there. They should be ashamed to call this a hotel. Never again!!!
Nothing!!!!
Stayed in March 2023
Reviewed: April 25, 2023
Underwood
United States of AmericaFloors were dirty
Access to highway not far from job place looks like they are trying to fix it up
Stayed in April 2023
Reviewed: February 5, 2023
Heather
United States of AmericaBathrooms DEFINITELY need updating
The staff was very attentive & nice
Stayed in February 2023
Reviewed: January 3, 2023
Davidmuki
United States of AmericaThe Condition of the building
The location
Stayed in January 2023
Reviewed: October 10, 2022
Jeff
United States of Americavalue is poor - paid 3 times what I think this hotel should bill. All hotels in Hartford area were jacked up for something. this is not a 300/night hotel room
location was good for easy travel to Hartford airport early morning
Stayed in October 2022
Reviewed: September 28, 2022
Larry
United States of AmericaBreakfast
Location
Stayed in September 2022
Reviewed: September 9, 2022
Nicole
United States of AmericaIt Def could have been cleaner and the TV is old you only get cable stations can't sign in for streaming services.
Honestly I was just looking for a place to sleep. So I was expecting this place to be pretty bad and it wasn't. It was cleaner than I expected it could be better. It was quiet and the beds were comfortable. I'd stay here again for a quick stay!
Stayed in September 2022
Reviewed: August 28, 2022
Beate
United States of AmericaThe faucet in the bathroom sink was not working! In order trader
Location!
Stayed in August 2022
Reviewed: August 11, 2022
Connie
United States of AmericaIt was far from River House. Linens were not readily available for my guests who arrived a day later. Had to ask 3Xs. TV did not work. Breakfast was okay; nothing special.
Clean Good customer service Clean room, clean towels, and clean bed linens :) Parking Breakfast started early. I had to attend a wedding, I'm the mother of the bride, and it was good to have something early instead of stopping and waiting on line.
Stayed in July 2022
Reviewed: August 5, 2022
Javoghn
United States of AmericaNo itemized receipt provided. Unprofessional and unsightly repairs (Door had previously been kicked in and the shattered pierces were nailed back in place.) Poorly room cleaning (Dirty towels were folded and placed back into their original position. Bed was made but linens were not changed.) Building painters/maintenance service trucks occupied roughly 40-50% of all the available parking leaving an insufficient quantity for paying guests.
Price. Location.
Stayed in August 2022
Reviewed: July 5, 2022
Catherine
United States of Americathe breakfast was a little meager
bds were comfortable
Stayed in July 2022
Reviewed: June 28, 2022
Jenny
United States of Americaplace needs sprucing up and we saw a party of sketchy people outside hanging around the front area
not much!
Stayed in June 2022
Reviewed: May 23, 2022
Kim
United States of AmericaMy daughter and I were given a room with 1 king bed despite having reserved a room with 2 queens. Bedspread was stained. Paint peeling in bathroom. No housekeeping during our 2 night stay despite repeated requests and assurances about this.
Staff was very polite. Reasonable variety of breakfast options given COVID restrictions. Convenient location for us, as we were in the area for my daughter’s graduation from Wesleyan.
Stayed in May 2022
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