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  5. Reviews of Quality Inn Cromwell - Middletown

Reviews of Quality Inn Cromwell - Middletown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

111 Berlin Road, Cromwell, CT 06416, United States of America

#3 of 4 hotels in Cromwell

Guests' Choice

Review Score

Based on 267 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.7

  • Location

    7.5

  • Facilities

    6.1

  • Staff

    7.4

  • Value for money

    6.7

  • Free WiFi

    5.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 21, 2023

    5.0
    You had to pull hard on the door to get it to shut. It was dificult to turn on the water.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    My 40 year old daughter (whom the room was for) asked to be on the first floor. She has Autism, ADHD and OCD. Stairwells and elevators scare her to the point where she goes into panic mode. The woman checking her in did not listen (although my daughter said she explained it to her) and offered her a room on the 2nd or 4th floor. I ended up calling the front desk myself. The woman said had room on the 1st floor but didn't offer it to my daughter because she didn't ask politely. Once I explained, the woman switched my daughter to the 1st floor.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    5.0
    Breakfast was a let down so we had to spend extra money and eat breakfast elsewhere.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room: Toilet was to short for anyone over 4’ Shower regulator is worn out Mold on the walls in the shower No bathroom fan Breakfast: No proteins ie eggs, bacon, sausage etc Only a pancake machine A few bread or muffin type things Juices that had no flavors Probiotic juice that was only there on our first day, we stayed 7 nights. Apples or bananas tasted old and ran out and basket left empty before closing. Room: Couldn’t get window to fully shut and lock.

    Location was in a good spot for where we were needed to be.

    Stayed in October 2023

  • Reviewed: September 12, 2023

    6.0
    Nice location, clean but terrible smell in entire hotel. My clothes (worn and unworn) had to be washed immediately after
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled like marijuana no matter what time of day/night it was.

    Close to destination.

    Stayed in September 2023

  • Reviewed: July 28, 2023

    5.0
    Was a place to rest
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room stunk of smoke. Requested extra pillows broken foot, there were none. Front fest was rude

    The bed was comfortable

    Stayed in July 2023

  • Reviewed: July 27, 2023

    7.0
    Overall quick and tidy stay for a weekend.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was a tad rude, and didn’t supply with enough items needed for my stay, and we were only there for a weekend so it didn’t make much sense to me. Even after asking for the items we never received them, so I had to walk up to the desk to at least get some fresh towels.

    Place was setup very nicely and room was clean and comfortable for just a weekend.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room with Two Queen Beds - Non Smoking/Ground floor/Interior Hall/Pet Friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows are too soft

    The floors were not clean at all.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    6.0
    Wouldn’t rush back for the price
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Better breakfast and better English at desk

    Breakfast was very little to choose from - no eggs

    Stayed in June 2023

  • Reviewed: July 22, 2023

    6.0
    Few hours sleep over break from hectic traffic and nighttime approaching.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not particularly friendly front desk gentleman, but took care of.business.

    Convenient, good price

    Stayed in July 2023

  • Reviewed: June 24, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The facility is tired. Wall covering in bath is falling off walls. Needs updating of paint. We have dog and only open exit is through lobby at other end of hall. Great pancake maker. Good thing because not much else available.

    The young lady at the front guest was great. Very attractive and a beautiful smile and warm personality.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was poor. Worst coffee ever.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    5.0
    Fair
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    room was dirty the first night toilet kept refilling itself. lock on the door looked tampered with but it was an alright stay overall.

    Stayed in June 2023

  • Reviewed: May 5, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The place was dirty, dusty and smelly. I coughed the whole time I was there. They should be ashamed to call this a hotel. Never again!!!

    Nothing!!!!

    Stayed in March 2023

  • Reviewed: April 25, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Floors were dirty

    Access to highway not far from job place looks like they are trying to fix it up

    Stayed in April 2023

  • Reviewed: February 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathrooms DEFINITELY need updating

    The staff was very attentive & nice

    Stayed in February 2023

  • Reviewed: January 3, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    The Condition of the building

    The location

    Stayed in January 2023

  • Reviewed: October 10, 2022

    5.0
    only choice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    value is poor - paid 3 times what I think this hotel should bill. All hotels in Hartford area were jacked up for something. this is not a 300/night hotel room

    location was good for easy travel to Hartford airport early morning

    Stayed in October 2022

  • Reviewed: September 28, 2022

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast

    Location

    Stayed in September 2022

  • Reviewed: September 9, 2022

    7.0
    Better than I thought
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It Def could have been cleaner and the TV is old you only get cable stations can't sign in for streaming services.

    Honestly I was just looking for a place to sleep. So I was expecting this place to be pretty bad and it wasn't. It was cleaner than I expected it could be better. It was quiet and the beds were comfortable. I'd stay here again for a quick stay!

    Stayed in September 2022

  • Reviewed: August 28, 2022

    6.0
    The stay was ok!
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The faucet in the bathroom sink was not working! In order trader

    Location!

    Stayed in August 2022

  • Reviewed: August 11, 2022

    7.0
    I would stay there again and would recommend it to others.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    It was far from River House. Linens were not readily available for my guests who arrived a day later. Had to ask 3Xs. TV did not work. Breakfast was okay; nothing special.

    Clean Good customer service Clean room, clean towels, and clean bed linens :) Parking Breakfast started early. I had to attend a wedding, I'm the mother of the bride, and it was good to have something early instead of stopping and waiting on line.

    Stayed in July 2022

  • Reviewed: August 5, 2022

    5.0
    I don't regret my stay, but, I would never stay here again.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No itemized receipt provided. Unprofessional and unsightly repairs (Door had previously been kicked in and the shattered pierces were nailed back in place.) Poorly room cleaning (Dirty towels were folded and placed back into their original position. Bed was made but linens were not changed.) Building painters/maintenance service trucks occupied roughly 40-50% of all the available parking leaving an insufficient quantity for paying guests.

    Price. Location.

    Stayed in August 2022

  • Reviewed: July 5, 2022

    5.0
    clean. good location. our room w as close to breakfast, ice and front door did not like the smell of smoke (cigarettes)
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    the breakfast was a little meager

    bds were comfortable

    Stayed in July 2022

  • Reviewed: June 28, 2022

    5.0
    go up a notch..mediocre at best!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    place needs sprucing up and we saw a party of sketchy people outside hanging around the front area

    not much!

    Stayed in June 2022

  • Reviewed: May 23, 2022

    5.0
    Though the staff is polite and rooms mostly adequate, the issues we encountered with housekeeping and room assignment (i
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My daughter and I were given a room with 1 king bed despite having reserved a room with 2 queens. Bedspread was stained. Paint peeling in bathroom. No housekeeping during our 2 night stay despite repeated requests and assurances about this.

    Staff was very polite. Reasonable variety of breakfast options given COVID restrictions. Convenient location for us, as we were in the area for my daughter’s graduation from Wesleyan.

    Stayed in May 2022

Showing 1 - 25

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