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  5. Reviews of Crowne Plaza Portland - Lake Oswego, an IHG Hotel

Reviews of Crowne Plaza Portland - Lake Oswego, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

14811 Kruse Oaks Drive, Lake Oswego, OR 97035, United States of America

#1 of 7 hotels in Lake Oswego

Guests' Choice

Review Score

Based on 491 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Secure internet in rooms

    Staff was friendly.

    Stayed in March 2024

  • Reviewed: February 3, 2024

    8.0
    Comfortable hotel in a safe and accessible location in Lake Oswego.
    • Business trip
    • Solo traveler
    • Standard Double Room with Two Double Beds and Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Well maintained and comfortable hotel. Friendly and helpful staff.

    Stayed in February 2024

  • Reviewed: January 22, 2024

    9.0
    It was a great place to stay, and would definitely visit again.
    • Leisure trip
    • Couple
    • Standard King Room with Tub - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The ambience was amazing and everything was clean.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Excellent place to stay if you're in south Portland. Will return.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Nothing of note.

    The staff was very friendly and efficient. The room was spacious and comfortable. The hotel was clean and easy to navigate; the elevators are fast! Location is close to freeway and local restaurants.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Convenient to I5 and Lake Oswego
    • Leisure trip
    • Solo traveler
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel rooms are kind of weird. Dated, I suppose. Visitors should be aware that the regular rooms, all of them without balconies, do not have windows that open. The bedspread on my bed was stained, so I just removed it and was fine using the other bedding, which was clean.

    The front desk staff member was very professional and helpful when I asked for help with an issue with my room. I regret that I lost the piece of paper with her name on it (my mistake due to a stressful family situation), but her assistance and professionalism were exceptional. There is a Starbucks on the ground floor, which is nice. Parking seems safe and easy.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    Clean facility, friendly staff, bar and restaurant staff were amazing. Good location. For the price would consider going
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Paid parking even for people staying ($10) on top of cost for room. Bed was wore out one side was caved in. No continental breakfast like most hotels in their chain.

    Location, presentation, pool, and hot tub.

    Stayed in January 2024

  • Reviewed: December 24, 2023

    8.0
    Clean and comfortable a good option for a 1-2 day stay.
    • Business trip
    • Solo traveler
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room a bit small Showers adequate but utilitarian

    Clean and comfortable

    Stayed in December 2023

  • Reviewed: December 15, 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Good deal for price and amenities offered, also had some good food options close to eat out.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    8.0
    Great location however management was less than par.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The evening manager was very sarcastic and rude.

    Very convenient and nice room

    Stayed in October 2023

  • Reviewed: December 3, 2023

    9.0
    As mentioned, liked the esign of hotel with 6 story lobby ceilings and super comfortable room with b
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Design of hotel with 6 story lobby ceilings and super comfortable room with balcony

    Stayed in December 2023

  • Reviewed: November 27, 2023

    9.0
    Warm friendly atmosphere with welcoming staff.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Warm, welcoming, nice decor with central tree form. Like the lounges on every floor.

    Warm lounge atmosphere, nice hot tub & pool, efficient elevators, good food at the restaurant but slow service for breakfast. Exceptionally friendly staff.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    9.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We asked for a suite—were told there were none available—we loved the room we had a week earlier. Went online—several available! Was told they weren’t yet cleaned. This was at 4pm.

    Stayed in November 2023

  • Reviewed: October 17, 2023

    9.0
    Relaxing and high quality stay
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Very clean and calm property. Staff were great as was the location.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    Nice room, bartender spent the whole evening complaining about each other bad service at breakfast
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Paid $25 for breakfast. We did a half an hour at the front of the line to be seated before anyone even spoke to me took an hour and a half do you breakfast very disappointing

    Nice comfortable place to stay

    Stayed in October 2023

  • Reviewed: September 18, 2023

    8.0
    Pretty, nice hotel, friendly staff.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights

    The bed and pillows. The duvet cover comes off in the middle of the night, but a lot of them do. (It's a common and poor design.) The worst part of the room was the old bed with a swayback, and the couch was a bit the same--not so comfortable to sit upon. The pillows weren't the greatest either. It's a functional room design though, and furnished with a Keurig, but no microwave which I actually prefer. There's also no free coffee or anything in the morning, though they do have Starbuck's coffee for $3.00, and free refills--and it's pretty good--better than most hotel coffee. Also the parking--they said they'd comp parking, but then I found a $10 charge for each day on the bill, which I just paid. It was a bit of a drag because there's parking nearby within a quarter of a mile in several directions and I would have just preferred to do that if I had known I was going to be charged. And it's irritating since they have LOTS of parking spaces.

    The little balcony was great and looked out on the fir trees. You can hear the I5 and Kruse Parkway with the window open, but not at night on the East side of the building. The reefer is great, though I've read some folks had difficulty lowering the temperature. But pressing both up and down arrows simultaneously for 10 seconds or so seemed to permit a lower temperature, though it might take 30 minutes to chill to 4 C. There's a Chipotle across the street, a passable restaurant, a hamburger joint, and a Starbucks. Trader Joe's is about half a mile down the road, past a few more restaurants.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I was in a room that connected to another room through a door. I could clearly hear the person next to me and he had the TV on very loud until after midnight and then turned it down a bit for the rest of the night. Not much sleep that night!

    Most everything

    Stayed in September 2023

  • Reviewed: August 8, 2023

    7.0
    Location is great, hotel is ok.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted from a mobile device

    Fridge was too warm, had to ask for a microwave and more than one waste basket. Past guests food in fridge upon arrival, desk chair broken (did get replaced). Overpriced for what was there.

    Staff was friendly.

    Stayed in August 2023

  • Reviewed: July 18, 2023

    8.0
    Good place. People were very nice.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights

    The room seemed a little old, needed some freshening up. We had a King Suite and the water faucet in the kitchenette had to much water pressure & flowed past the sink, so we had to always clean up the water on the counter.

    Clean grounds & inside the hotel.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Great!
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    We were only there for one night. Staff was friendly and very helpful. Room was great. We’d come again.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights

    The bathroom was VERY small - toilet was crammed in with the shower - hard to even open the door. There was NO room to put any toiletries - no drawers, no shelves - the only space was right around the sink. A cabinet could easily be added to give the guest somewhere to put things away.

    We had a 1 bedroom corner unit with a little balcony - very quiet.

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    Nice stay, great rooms, but not a perfect experience
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights

    Choices for breakfast could have been better and our first night, for whatever reason, one of the elevators was so noticeably stinky! The elevator was cleaned the next day but how did that smell stuck there for the rest of the night? Also, the daily parking fee and the expensive coffee/tea add to the bill. The guy who checked us in at our check-in night seemed so slow, we waited longer than what could be deemed usual or acceptable for our check-in process to be completed.

    The property was able to accommodate our requests (high floor room with view, 2 queen bed room). The room was clean, no smells and it was comfortable. No complaints whatsoever on the rooms themselves.

    Stayed in June 2023

  • Reviewed: June 21, 2023

    8.0
    Comfortable stay with great breakfasts and snacks and terrific staff
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights

    room was comfortable, quite sufficient; breakfast was terrific - each meal cooked to order, wait staff - especially Scott and the weekend staffers as well - were interested to be sure to get each order right, offered suggestions, asked how it was once it had arrived and we'd started eating - top rate - A#1. All staff was helpful and welcoming. Location was great.

    Stayed in June 2023

  • Reviewed: June 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly staff, clean and quiet room.

    Stayed in June 2023

  • Reviewed: June 16, 2023

    8.0
    Clean & easy access from highway
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room size felt cramped. Might be the furniture or the angle of the room but it felt crowded with 2 people and the furniture and suitcases. Standard room size here feels smaller than standard. Room was clean.

    Location is good. It's near restaurants and near the highway. Grounds are clean and the neighborhood feels fairly kept up and clean. Staff was helpful and friendly.

    Stayed in April 2023

Showing 1 - 25

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