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Reviews of Clarion Inn and Suites Airport 3 stars

4981 28th Street Southeast, Grand Rapids, MI 49512, United States

#57 of 61 hotels in Grand Rapids

Guests' Choice

Review score

Based on 528 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.4

  • Facilities

    5.6

  • Staff

    6.8

  • Value for money

    6.0

  • Free WiFi

    5.9

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Showing 1 – 25

  • Reviewed: 24 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It states you get a free breakfast in the morning. I stayed 2 nights and there was never a full breakfast. The first morning there were only eggs , no sausage and gravy , no biscuits, no sausage or bacon. The second morning only eggs and gravy .

    It’s in a very convenient location .

    Stayed in April 2024

  • Reviewed: 2 February 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Assumed they would have an airport shuttle. They do not. Had to spend an extra $50 to keep rental car so I could get to airport. This in spite of the marketing that suggest that proximity to airport is a good thing. But only if you have a car.

    Close to airport.

    Stayed in January 2024

  • Reviewed: 10 December 2023

    5.0
    Passable
    • People with friends
    • Efficiency King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unprofessional,

    Great value

    Stayed in December 2023

  • Reviewed: 18 September 2023

    5.0
    I’ll try something different next time
    • Leisure trip
    • Solo traveller
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It’s seen it’s day

    Stayed in September 2023

  • Reviewed: 11 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room all the way in the back look like it had been broken into before

    Location and staff and the free breakfast

    Stayed in September 2023

  • Reviewed: 7 September 2023

    6.0
    The hotel is located in a great area for shopping and the staff is friendly but they need to renovate/remodel their
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a shortage in the outlet that controls the lights, shower water was cold, door gets stuck or doesn’t close properly, and chipped chipped furniture/walls for the cost for one night was not worth it.

    It had free breakfast, staff and guest were friendly, close to many shopping centers, and it was clean.

    Stayed in September 2023

  • Reviewed: 4 August 2023

    4.0
    It was ok.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled like cigarette smoke and It was supposed to be 100% smoke free hotel. The ac didn't get very cold.

    The front staff was nice, hotel lobby was clean. Quiet

    Stayed in August 2023

  • Reviewed: 22 June 2023

    4.0
    Disappointing and probably won't stay at a hotel in this chain again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    There wasn't enough breakfast for everyone and the pool was closed. Those were two of the main reasons I booked this hotel specifically.

    The staff was friendly and it was a place to sleep. It wasn't a great experience though.

    Stayed in June 2023

  • Reviewed: 22 May 2023

    5.0
    The staff was incredibly friendly, Erika the manager was accommodating and helpful.
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The entire nightstand console had no power, the lamp and clock didn’t work because they weren’t plugged in. I looked and there were no electrical outlets in the wall that the furniture was up against, so nothing could be plugged in, the cords couldn’t reach to any outlet. The bulky furniture was just there “for show.” The bathroom toilet had pee all over the seat when I arrived, even though the maids had just cleaned the bathroom and I could smell floor cleaner. Evidently they forgot to do the toilet. There was a pink substance (could have been lipstick) that had been dropped on the floor and was around the door handle also.

    The breakfast was not open at 5 am when I needed to eat before my flight. It would have been helpful if at least prepackaged snacks were an available option.

    Stayed in May 2023

  • Reviewed: 4 January 2023

    5.0
    Get what you pay for
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was smelly and everyone was complaining about wifi being slow and it was. No hot tub even though it was shown in the pictures. Not much breakfast some eggs and sausage and cold cereal. I'm retired Marine Infantry so it doesn't take much to make me happy but won't go back there.

    The breakfast lady was nice and very helpful and a lady who had her arm in a sling came over to talk and was cheerful. Besides that nothing else.

    Stayed in January 2023

  • Reviewed: 18 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast

    area was nice place was ok

    Stayed in September 2022

  • Reviewed: 5 December 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Trying to watch tv and every channel was fuzzy and the toilet didn’t flush right

    the location is good

    Stayed in December 2022

  • Reviewed: 17 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room Was right on the highway, very noisy difficult sleeping

    Clean room

    Stayed in September 2022

  • Reviewed: 16 October 2022

    5.0
    nice location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    the staff are very loud and make a lot of noise specially in the morning they stop in the middle of the hallway to talk

    the location

    Stayed in October 2022

  • Reviewed: 29 August 2022

    5.0
    great location, great breakfast, facilities very run down
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    the facilities were very run down

    the breakfast

    Stayed in August 2022

  • Reviewed: 25 August 2022

    4.0
    Would not stay again.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything. The staff wasn't very attentive. The breakfast wasn't made on time. There was no coffee. The hallways were filthy. The bathroom was dirty.

    The bed was comfy.

    Stayed in August 2022

  • Reviewed: 21 August 2022

    4.0
    just okay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    everything is old, the internet didn’t work all nights

    price relative low

    Stayed in August 2022

  • Reviewed: 10 August 2022

    4.0
    you get what you pay for.
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    filthy room. hole in the wall. door barely shut.

    affordable. nice location.

    Stayed in August 2022

  • Reviewed: 31 July 2022

    6.0
    Room was clean but dated--and the construction was unpleasant.
    • Leisure trip
    • Couple
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was under construction all around us.

    We liked the spa tub and that the room was clean.

    Stayed in July 2022

  • Reviewed: 26 July 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Double Queen Room
    • Stayed 8 nights

    Room-Partially finished Bathroom_needs better upgrade- patched bathtub Breakfast_ Unseasoned eggs, sausage not cooked enough, only one side of toaster worker, drink machine was not working properly the last 3 days. Ran out of knives

    Stayed in July 2022

  • Reviewed: 25 July 2022

    6.0
    Overall I wish I would have found a different place to stay. But it worked out ok I guess.
    • Leisure trip
    • Couple
    • King Suite with Hot Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not at all what I would expect from a hotel that is supposed to be one of the better chains in the country. We were on the first floor and when it rained. (It did rain very hard) out room got wet from some sort of leak. One of the biggest problems I have and this is with any hotel I've stayed at recently is the amount of people that seem to have made the hotel a at least semi permanent housing. The bed was very uncomfortable. Very worn out. My wife and I did not sleep well at all. Also there was noise outside our room in the hall on and off all night long.

    The room was clean and spacious. We really enjoyed the spa tub. The staff was friendly.

    Stayed in July 2022

  • Reviewed: 20 July 2022

    6.0
    It served its purpose.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Only the bare essentials present.

    Room was adequate but minimalistic.

    Stayed in July 2022

  • Reviewed: 13 July 2022

    5.0
    Not what it could be.
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Carpets in hallway were filthy. Bathtub was not very clean.

    Beds were very comfortable. Fridge was sparkling clean. Breakfast was nice.

    Stayed in July 2022

  • Reviewed: 26 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Queen Room
    • Stayed 1 night
    • Submitted via mobile

    i could smell marijuana and didn’t like that with a 3 year old.

    it was in a good location and loved the pool.

    Stayed in June 2022

Showing 1 – 25

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