9107 Northeast Vancouver Mall Drive, Vancouver, WA 98662, United States of America
Based on 558 hotel reviews
3.8Cleanliness
4.9
Comfort
5.0
Location
6.3
Facilities
4.4
Staff
5.8
Value for money
4.8
Free WiFi
4.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 15, 2024
Halvorson
United States of AmericaStrong overwhelming smell of chlorine upon arrival. Room had unclean musty smell. Stains on furniture, walls, curtains, and bedding. Multiple places in the room in need of repairs (holes in walls, window wouldn't shut, shower curtain rod getting ready to collapse, light switch taped in off position). Stairways have stains on the floor and spider webs hanging from above. Front desk staff were away from the desk playing video games while I was attempting to check out the following morning.
Location to freeway and shopping was convenient.
Stayed in March 2024
Reviewed: December 14, 2023
Curry
United States of AmericaNo soap or shampoo. No coffee cups or drinking glasses. Couldn't use the supposed on site laundry. Room key didn't work and when I went to the desk for a help they told me to insert it slowly. After 4 days it finally quit working all together and they finally issued another one. Still waiting for my damage deposit to be returned. Vending machines were empty also. Had to go to the store for snacks.
Price until I got the $200 damage deposit.
Stayed in December 2023
Reviewed: November 1, 2023
Victor
United States of AmericaThe Staff wasn't helpful, the pool wasn't working, there was no breakfast the three days we stayed. There were rooms with the doors being broken into. The perimeter or property could use surveillance cameras to monitor the transients.
This was a get away, and local trip it met basic needs
Stayed in October 2023
Reviewed: October 23, 2023
Jesse
United States of AmericaUpon walking into the facility the front desk helped us check in and gave us our key card. We walked down the hall and was hit in the face with the smell of stale cigarettes. Upon entering the room we noticed the bedding was stained, the tub looked disgusting. We attempted to turn the tv on to see if basic cable was available and it stated that our room did not include that feature.
The room happened to be in the first floor and fortunelty we had to stay very little time in the room.
Stayed in October 2023
Reviewed: September 29, 2023
Betty
United States of AmericaChecked in and went to the room. Tv on loud and a/c on high. No tv remote in room. Tried multiple times to call front desk. No answer. Coffee pot was in room but no cups. No cups for brushing teeth in bathroom. Tile in bathroom broken and filthy grout. Wallpaper under vanity pealing off wall. Carpet dirty. When trying to check out no one at front desk and no answer to buzzer. 3 other groups were trying to check out at same time and couldn’t get anyone to come to desk either. Would like to have a receipt for room. No paperwork on check in or check out. Worst room in my 80 plus years.
Good location
Stayed in September 2023
Reviewed: September 27, 2023
Tamara
United States of AmericaThe bed was broken, the carpet had large pieces of stuck on grime, the furnture falling apart and gross looking, tub dripped all night, the fridge looked like someone dropped it of the roof on gravel, the wall in bathroom had holes and mildew, sink stained and the Wi-Fi didn’t work and when we asked front desk about it and bed they pointed to router and said it works and we will fix bed the block probably moved, breakfast was ridiculous and not comparable to any place I’ve ever stayed before. Breakfast was bananas, little Debbie hoho’s, muffin, yogurt cups and yahoo drink or coffee, no waffles, no pancakes, no cereal, no toast, totally not a complimentary “breakfast”. Also the vending machines were empty and no were to buy snacks or drinks at hotel. Broken down cars at hotel looking like they rent out room as apartments too. Missing electrical plates hidden by pushing chair against them. I paid 140 bucks for the night and a 200 deposit. So gross.
Nothing.
Stayed in September 2023
Reviewed: September 17, 2023
Erik
United States of AmericaThe frame of the bed had pieces that stuck out 4 inches that you hit your leg on. The AC worked but the frame was all broken up. panel over the controls came off in my hand when I opened it.
check in was fast and efficient. Per son was friendly
Stayed in September 2023
Reviewed: August 22, 2023
Elizabeth
United States of AmericaThere weren’t any cups, no ice bucket and no coffee pot. The remote would not change the volume of the TV. When asked at the desk, they simply changed the batteries which didn’t help. We had to unplug the TV to turn it off.
The price
Stayed in August 2023
Reviewed: August 20, 2023
Anngelic777
United States of America1. I came in early, it was 2 pm asked if I could check in. If room was ready? Was told no, room was ready but refused me. So my dog and I sat in lobby because it was 106 outside. A couple comes in to check in at 2:30 and they were allowed to check in. So I asked can I check in now!? I mean he sat there with me in the lobby and prob would have let me sit there til 3pm. It was weird 2. I immediately turned on AC. I had to crank it up to high on all fronts it was on 61 degrees. That room never reached anywhere near that temp. It was a 106 outside. So unseasonally warm. I'll give them that. 3. The room.... Beds were the best thing, comfortable, clean and full of pillows. BUT carpet was old, very stained. The chairs in corner stained enough that you did not want to sit on them. I took a shower, yikes the tub was slippery! I'm glad there were 2 hand rails. My blind husband I would not let in there. He has neuropathy and that would have been to dangerous. It just to smooth a surface not to have a mat or something. 4. We were given a password for WiFi. Awesome I thought. But the connection was poor and kept looking for service. Then later in night tried again and said no internet to connect too. Sheesh. 5. Lastly it had said there would be breakfast included on booking.com and the lobby looks like a normal Days inn. Breakfast wall and tables. Well we got out there at 8 am assuming we would see something on the bar nope. Just coffee. By this time we decided to go. Check out was at noon, but they didn't even have really any good cable either. We had to stay a night away from our apts because the complex was having the pavement resealed and lines repainted. So we were local and needed a place to stay one night.We had been out and about since 6:30 am. And we couldn't get back in to parking lot til 8am following day. We had literally been in our van all morning. Dropped my husband at dialysis at noon.
The Beds were comfortable and clean with plenty of pillows. We had coffee maker and fridge in room. That's all we liked The pool looked clean and inviting. Would have swimmer if I had remembered suit. At dinner time our dinner delivery forgot forks. Front desk gentleman, who was different from before was so kind to find us a fork and spoons.
Stayed in August 2023
Reviewed: August 4, 2023
Stevens
United States of AmericaThey said there was a breakfast, no one was working the counter in the morning and they didn't provide breakfast.
Stayed in July 2023
Reviewed: July 29, 2023
Maria
United States of AmericaShower head didn’t work properly, mini fridge was actually a mini freezer, pool out of order, room keys not properly working, needed a broom or something to clean a mess (myself) and was immediately shot down and told to wait till the next day for house keeping.
Great location
Stayed in July 2023
Reviewed: July 24, 2023
Kevin
CanadaThe owner was very rude . Threatened to kick us out for no reason on the first night because my buddy asked the owner how to work the safe . Then the nxt night when we got back from a long day at an event we were at he told us again to leave again and gave us 30 minutes to leave . I refused because he had no reason to ask us to leave after about a 10 minute conversation he came to his senses and left us alone . I will never stay at this property again. I would really like refund for the abuse we took from this man . We wanted to go out for dinner after we got cleaned up but were afraid to leave not wanting to deal with him again when we would be coming back from dinner. Not knowing what he was going to do at that point . This is no way to run a hotel.
The place was clean . Location was great for where I was going .
Stayed in July 2023
Reviewed: July 21, 2023
Tawnee
United States of AmericaWell, I got there and booking said check in at 3, they have a sign saying 4. There were no towels or linens in my room when they checked me in. The facility was dirty with overflowing garbage everywhere. The pictures online are outdated because my room looked nothing like it. It was musty. Booking.com.and the site does not tell you upfront that you will be charged an additional $200 deposits. They tell you that you get it back in 2-5 business days. It's been 4 days and I don't have mine back. I took photos to prove I left the room cleaner than when I found it. The coffee and "free" breakfast was not good or even a breakfast. It was a sack of mini products. They made weak coffee that tasted like water. I asked the front desk and they ran out of coffee and decided to make a weak pot! I had to ask for towels and washcloths. I finally found a laundry attendant who would give me clean linens. It was a bad experience and I was so disappointed. I felt ripped off and would love my money refunded.
The AC was old but it did work and kept the room cool during the really hot days. The bed was fairly comfortable. The laundry attendant was so kind.
Stayed in July 2023
Reviewed: July 18, 2023
Isidro
United States of AmericaThe owner actitud and he don’t respect the price on reservations
Owner made us to cancel the reservation and make a new reservation and make us to pay more.
Stayed in July 2023
Reviewed: June 27, 2023
Christi
United States of AmericaOur door wouldn't close properly which made me not feel safe. There was no television cable set up. (No TV at all)
It was a good price and in the location we needed.
Stayed in June 2023
Reviewed: June 16, 2023
Amber
United States of AmericaThe pool and jacuzzi was broken, shouldn’t be advertised as a facility on this website. The beds were old and uncomfortable. The property is in need of makeover. I originally booked two nights and even though I already paid, I left early. I was also charged a $200 damage deposit upfront even though I booked through this site, no property has ever charged that. Its been over 2 weeks and it still hasn’t been refunded. Looking back I feel this place overall is super sketchy and poorly ran.
The location was decent.
Stayed in May 2023
Reviewed: June 15, 2023
Mary
United States of Americaold and looked runned down pool was closed check in took way longer than I've ever experienced room was dirty- lots of cobwebs dirty floor and walls were dirty/I asked for a vacuum so I could clean the floor there looked to be dog urine on the heating unit and cleaned it off garage cans outside were overflowing when checking out I asked fir receipt and was told they don't give them out but if I wanted one I could wait an hour and never saw the breakfast that was to be offered
it was located in middle of things we were planned to do
Stayed in June 2023
Reviewed: May 16, 2023
Erik
United States of Americathe indian guy at the check in was trying to add extra charge for smoking room when the room was already smelling as cigarette plus he have no manners to treat people tv doesn’t control doesn’t work pool and jacuzzi was out service
nothing
Stayed in May 2023
Reviewed: March 22, 2023
Benjamin
United States of AmericaPool was closed tv remote didn't work, replacement only changed channels, no volume or on/off. Had to unplug to turn off, we were told that was the best they could do. Inferior breakfast Owner is inexperienced and seems to be poorly financed. Needs training and additional financing.
Stayed in March 2023
Reviewed: March 20, 2023
Thorson
United States of AmericaThe facility looked worn out. The pool had algae growing in it. The bed was uncomfortable and sheets had stains on it. There was no coffee pot and the TV did not work.
Stayed in March 2023
Reviewed: December 27, 2022
David
United States of AmericaThe bathroom faucet was broken. The TV was unplugged. I thought it didn’t work the first night.
the location
Stayed in December 2022
Reviewed: December 14, 2022
Heather
United States of AmericaMy phone, an microwave did not work, called 3 times never fixed. Had to continuous go down stairs for service
Location
Stayed in December 2022
Reviewed: November 16, 2022
Linda
United States of AmericaOnly had decaf coffee. Coffee in the Lobby was with small cups (normally used to rinse your mouth out in the bathrooms). Not hot and only once was the pot full. Trash was not emptied during my stay, no kleenex, and the water pressure and shower head were poor. Breakfast was in a paper sack, 2 pieces of candy, 1 chocolate cupcake, small, warm bottle of O.J., and a very warm container of yogart.
Checking in and out very easy
Stayed in November 2022
Reviewed: November 3, 2022
Luu
United States of AmericaThought the room I got booked was clean. It looked clean but when my partner checked the fridge, it wasn't cleaned out from the guests who stayed prior and that was upsetting
Stayed in October 2022
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