10635 Gateway West, El Paso, TX 79935, United States of America
#94 of 99 hotels in El Paso
Guests' ChoiceBased on 800 hotel reviews
5.1Cleanliness
5.8
Comfort
5.9
Location
7.0
Facilities
5.4
Staff
6.4
Value for money
6.0
Free WiFi
4.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 30, 2023
Luis
United States of AmericaRoom was muggy! DIDNT FIND MY BOOKING SO HAD TO PAY FULL PRICE OF ROOM!
Price range was adequate as long if you do it ahead of time!
Stayed in November 2023
Reviewed: November 16, 2023
Monique
United States of AmericaThe staff was too busy playing with each other to check in the long line of people. Three people behind the desk and only one of them kinda working. When I got to the room, the floors were dirty, I mean there were several big spots of god knows what on the floor (2-3"). There was one light by the bed side (the other one was missing. It was just a hole in the wall), no other light to speak of, so it was very dark. Half of the door safety lock was missing, it had looked like someone had put a hole through the door itself and it had been patched with plaster...literally. The plaster wasn't even painted to match. They were also doing construction in the room next to mine, this was at 10pm and it's no where near the airport. It actually felt pretty unsafe.
There really wasn't much good to say about the place, unfortunately. The bathroom was clean, so I'm thankful for that at least. I would not book here again.
Stayed in November 2023
Reviewed: October 31, 2023
Douglass
MexicoThe sheet on one bed was dirty and had what appeared to be a blood stain. My reservation said breakfast included but when I asked,, the receptionist looked at me strangely and said there would be bread and coffee in the morning, there was only coffee, nothing else.
The staff was friendly, overall the room nice with a fair location. Mostly the price was good even though there were some problems.
Stayed in October 2023
Reviewed: October 25, 2023
Adam
United States of AmericaNo internet
Good location
Stayed in September 2023
Reviewed: October 4, 2023
Gerardo
United States of AmericaThis place was a little run down rooms could use a gd remolding.
Stayed in October 2023
Reviewed: September 18, 2023
Juancho
USAThere were rooms that had all the funishings yet ours didnt?i called the office and shectold me that some rooms didnt have the accomodations that other rooms have.i left it at that but i counted more than ten rooms with everything like fridge, microwaves.and to top it off our room was the far corner so the wifi dosent work on the tv or phone etc.
Quiet, all though around an interstate and stores still was pleasant peaceful
Stayed in September 2023
Reviewed: September 10, 2023
Nathan
United States of AmericaTraffic
It was reasonable
Stayed in September 2023
Reviewed: September 3, 2023
James
United States of Americaa lot of things have been left undone
price
Stayed in August 2023
Reviewed: September 3, 2023
Jhardyyy
United States of AmericaToilet won't stop water
Got room switched this one is needing upgrades too but better than the last and much cleaner
Stayed in September 2023
Reviewed: August 22, 2023
John
United States of AmericaOutside of building need to be repainted,my room had smell of smoke
I didn’t like it
Stayed in August 2023
Reviewed: August 19, 2023
Agustin
United States of AmericaWas in reconstruction didn't say on the app
Cheaper
Stayed in August 2023
Reviewed: August 19, 2023
Juantheoneandonly
United States of AmericaI had stayed here before, a couple of times. There were a couple of flaws in last visits, but this time it was extreme. The location is right if you're shopping or doing something in East El Paso and they placed me in a room in the back part of the hotel, so at least I didn't have the Freeway noise right at my window. Apart from that, everything went wrong. The room was gloomy, the microwave seemed to work (room 333), but when I tried to heat some dinner using a microwave-safe container, there were sparkles and smoke coming out. I just unplugged it, that is seriously dangerous. I ate my dinner cold and partly uncooked, but that is nothing compared to the risk of fire. Linen and towels were clean, nothing was in pristine condition, but acceptable, the curtain did not close well, so you get sunlight early in the morning and possibly gazes of the odd passerby. There was no telephone in the room to call reception, there was no closet, cabinet or wardrobe to hang clothes at all. At least the back part of the building gives an overall impression of decay, it wasn't like that about a year ago when I stayed there before. They are working on repairs, but they shouldn't rent rooms that fail to meet a minimum standard.
The price, it was possibly the lowest priced room in town ... at least from the options in this listing.
Stayed in August 2023
Reviewed: August 17, 2023
Emin
United States of AmericaBeing the cheapest property in the city, it did come with a family of roaches in the bathroom, they kept it to themselves tho. Still a little expensive for the standard.
Good location right off the highway, little hard to get in the parking lot tho being next to fast traveling traffic.
Stayed in August 2023
Reviewed: August 14, 2023
Robert
United States of AmericaOdd room….. bed but no other furnishings.
Not much
Stayed in July 2023
Reviewed: August 7, 2023
Evelin
United States of AmericaRoom came with no tv and when asked the front desk they just told me that several rooms come like that. The sheets of the room had holes in them.
Stayed in August 2023
Reviewed: July 29, 2023
Carlos
United States of AmericaThey did not clean the room and it smelled of marijuana from the room above
Stayed in July 2023
Reviewed: July 21, 2023
Unal
United States of AmericaNot clean
Not yet
Stayed in June 2023
Reviewed: June 19, 2023
Yonne
United States of AmericaThe rooms are not clean
The price
Stayed in June 2023
Reviewed: June 19, 2023
Yonne
United States of AmericaRoom was not clean. the room had a big dumpster right in front of the room and there were a lot of flies. Windows were also dirty.
The price
Stayed in June 2023
Reviewed: May 30, 2023
Stephen
United States of Americano shower curtain and toilet paper in 2 different rooms. ice machines didn’t work. complimentary breakfast non existent.
price
Stayed in May 2023
Reviewed: May 4, 2023
Peter
United States of AmericaThere were plenty of stores nearby, and easy access to the freeway
Besides All the noise from the remodeling the view of Mexico was great
Stayed in April 2023
Reviewed: April 26, 2023
Melissa
United States of AmericaThere was no free breakfast.
Stayed in March 2023
Reviewed: April 10, 2023
Urrutia
United States of AmericaThe remodel is of very poor quality. My toilet wasn't bolted down so it rocked back and forth. The baseboard were peeling of the walls. The ac didn't work or the lights by the bed. You need to replace whoever is doing the remodel. Albañiles they are not!
The lady at the front desk was really nice and helpful when my key stopped working.
Stayed in April 2023
Reviewed: April 5, 2023
H2
United States of AmericaNO BREAKFAST as was advertised. NO POOL (closed, drained) NO Fridge power (outlet not within reach so we relocated fridge in front of TV to plug in) No chair, no desk lamp, Bathroom door didn't close (misaligned frame) No clothing hangar bar nor hooks Outside walkways badly cracked Freeway noise Parking lot was mostly empty yet they said they had only a couple of rooms available and none on back half of building.
Convenient near freeway... but no rooms with two beds on backside away from freeway noise. Door key card seemed to work every time, instead of multiple swipe attempts like some other faulty lock systems. Front desk offered a refund when I identified the differences in what was confirmed in the booking versus reality. We were tired and just took the room as-is.
Stayed in April 2023
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