8120 Wisconsin Avenue, Bethesda, MD 20814, United States
#4 of 13 hotels in Bethesda
Guests' ChoiceBased on 641 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
8.9
Facilities
8.6
Staff
8.8
Value for money
8.4
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End of dialog contentReviewed: 22 March 2024
Marc
SwitzerlandBreakfast buffet behind expectations
Good location for staying overnight when attending a conference at the NIH
Stayed in March 2024
Reviewed: 22 March 2024
Martenodreams
United KingdomWas booked as bed and breakfast. On check-in I explicitly asked if breakfast was included, and was told no. I had to dig out the booking.com confirmation and show them that breakfast was included. Only then I got breakfast vouchers. Still had to pay the quasi-mandatory tip for breakfast. Wifi is not free, you have to be member of their loyalty scheme to get free wifi. This feels very archaic for a business hotel in 2024. I complained, and got a free login code.
Large room. Friendly staff throughout. Great Mexican restaurant next door.
Stayed in March 2024
Reviewed: 4 March 2024
Kevai
United StatesMy room did not have the amenities described and the room description. My room did not have a microwave nor a minibar.
The property was very clean. The staff were polite and knowledgeable.
Stayed in March 2024
Reviewed: 26 February 2024
Justin
United StatesEverything was an added cost. Hotel was above average in price per night, but everything was an additional cost. Bottle water $3 coffee in the morning $3 parking at $30/night. $20 for a breakfast buffet of mediocre food. Stayed at less premium hotels that had more complimentary features.
Staff was top notch. Clean comfortable rooms and facilities. Good location
Stayed in February 2024
Reviewed: 22 February 2024
Claudia
United StatesThe parking in the garage, is very confusing and needs to be better communicated as to how the system actually operates. The garage itself is well lit and extremely clean and always spaces available. The fix is in the exiting the garage.
The location was great.
Stayed in February 2024
Reviewed: 16 February 2024
Jon
United StatesRoom was smaller than advertised. Wifi was extra. Room had no heavier blanket, and heating unit was loud. Would've moved, but was only one night. $35 to park. Lighting was poor. (Room entryway was long with no light. Since that was where the coat/luggage rack was, I actually used a flashlight.)
The room was very clean. People were very nice.
Stayed in February 2024
Reviewed: 11 January 2024
Mark
United StatesUnaware of parking charges
Stayed in January 2024
Reviewed: 14 December 2023
Ann
United StatesEasy to locate and comfortable.
Stayed in December 2023
Reviewed: 7 December 2023
Boghuma
United StatesThe only minor gripe for me was paying 9$ a day for wifi access. Most hotels these days have free wifi access especially places which charge > 200$ a night
I had a really positive experience staying at this hotel. It was clean and comfortable and within walking distance from the NIH where I was attending a two day meeting. During my time in Bethesda I lost my wallet with all my credit cards and photo ID. The hotel staff was incredibly kind and helpful through this ordeal. They reviewed the security check in footage with me to help me retrace my steps and the events around the time I lost my belongings, the manager offered me to dine at the expense of the hotel on the evening I was dealing with my lost property and clearly stressed out and panicking and they helped me locate the nearest police precinct to report my missing items. They also were flexible in accepting alternative methods of paying for my stay and working with me given the circumstances I found myself in. Every single staff member was kind and patient and helpful. It was nice to not have to worry about meals and paying for my stay while I sorted out how to access funds and get back home. They really took care of a guest in distress which reflects the nature of he business they run and he culture of the staff. I highly recommend.
Stayed in December 2023
Reviewed: 4 December 2023
Gabriel
United StatesNot really a problem but I would have liked having a nicer shower and some wine glasses in the room. The air was a bit noisy for watching TV, but didn’t cause any issues for sleeping.
Friendly staff. Great location. Comfy bed. Hot shower. Overall a really great experience.
Stayed in December 2023
Reviewed: 30 October 2023
Laura
United StatesMy partner and I could not work the shower. Perhaps we were being dumb, but there were two things to turn/pull and two ways for the water to come out and we had to push pull and turn multiple times before we finally made it work. I would have liked a piece of paper with instructions of some kind. Also, I didn't *love* that I had to become a Hilton Honors member just to use the Wifi. But that's small.
The staff was pleasant when checking in and answered all questions. The room was beautiful and very clean, and extremely comfortable and spacious. Overall, the value of the room matched the price.
Stayed in October 2023
Reviewed: 27 October 2023
Kristi
United StatesThe pillows. They were way too soft. I wish there were firm and soft available so you could choose what works best for you.
Nice, clean rooms. Comfy mattress. Makeup mirror in the bathroom.
Stayed in September 2023
Reviewed: 27 October 2023
Eleanor
MexicoNot enough drawers to unpack. Elevators were delayed and crowded with only 2 of 3 were working.
I liked my room with a shower but the floor was slippery and there was no mat.
Stayed in October 2023
Reviewed: 22 October 2023
Adwoa
United StatesElevator to garage broken. Confused about where to go. Cars were parked in the wrong locations and nothing was done about it. No balcony. Pool closes too early.
Location was great! Nice style
Stayed in September 2023
Reviewed: 5 October 2023
Dorothy
United StatesElevator was slow and had a mind of its own!
Clean, bright, modern, comfortable
Stayed in October 2023
Reviewed: 2 October 2023
Gail
United StatesWeak wifi
Great location. Comfortable bed
Stayed in October 2023
Reviewed: 23 September 2023
Kevin
United StatesI have stayed at this property many times, the pool has NEVER been open. Don't advertise it, show pictures of it, if it is never available. I would like to have used the roof deck even if the pool was closed.
Staff is always friendly and helpful. Good breakfast. Mexican restaurant next door is great place to meet up. Ask for a room on the side away from Wisconsin Ave, traffic noise disappears. Short distance to the Metro, saved $50+ a night in exchange for a ten minute walk, need a ten minute walk every morning anyway.
Stayed in September 2023
Reviewed: 5 September 2023
Jeannine
United StatesWe found the furniture to be too modern and the chairs VERY LOW for a 6' tall man to sit on. The garbage cans in the room should all have plastic bags in them to handle any hygiene waste or liquids. Breakfast food was a little overcooked.
We liked the location and value. Rooms were comfortable and it was nice to go downstairs to the bar in the evening.
Stayed in August 2023
Reviewed: 5 September 2023
Claudia
United StatesElevators weren't working until the last day which was an inconvenience.
Stylish hotel, comfortable beds, good breakfast and attentive staff.
Stayed in September 2023
Reviewed: 26 August 2023
Nyia
United StatesI didn’t like the parking situation. Paying $50 a day for parking is ridiculous. Also saying breakfast is included and than having to pay for breakfast, I did not like that. The water bottles is the room that were complimentary I also got charged for, I didn’t like that either.
The overall hotel experience was nice and comfortable. I love the pool on the roof top but I feel there should be drinks and snack served up there.
Stayed in July 2023
Reviewed: 19 August 2023
James
United StatesEverything well-organized and seamless, plus over the top friendly service at breakfast.
Stayed in August 2023
Reviewed: 25 July 2023
Ronnique
United StatesThe elevator was slow, breakfast not included and hidden fees. The pool not for smaller kids. No activities
The property was clean, nice lobby, and rooms were nice. The gym was nice and had a good amount of equipment.
Stayed in July 2023
Reviewed: 24 July 2023
Charles
United StatesPoor parking set up. Underground parking was full and I checked in around 6:00 PM. Public parking across the street had very incomplete payment options. Staff at desk not informative on those options at check in. Booking.com site for hotel listed a room with two full beds AND a fold out couch. I was told at check in that their hotel had no such rooms. I went back to Booking.com site on my phone and found such a room was available.
Facilities very nice.
Stayed in July 2023
Reviewed: 10 July 2023
Mary
United StatesMultiple staff gave incorrect pool availability hours. Exceedingly long waits on multiple nights for drinks at bar, poor customer service/overwhelmed bartenders (yes, two different bartenders were CLEARLY over their heads, even with only two people at bar in one instance. Bartender spent multiple minutes, while standing at bar, complaining about getting help to clean bar area at the end of his shift, after & had requested my check and before he so much as attempted to even print the check. —Not acceptable at this price-point.
Pool and proximity to my destination.
Stayed in July 2023
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