600 North El Paso Street, El Paso, TX 79901, United States of America
#63 of 99 hotels in El Paso
Guests' ChoiceBased on 179 hotel reviews
7.6Cleanliness
8.0
Comfort
8.2
Location
8.5
Facilities
7.7
Staff
8.1
Value for money
7.2
Free WiFi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 28, 2024
Gemini
United States of Americarooms need to have a microwave and a mini fridge
breakfast was awesome
Stayed in March 2024
Reviewed: February 26, 2024
Amelia
United States of AmericaParking garage was a little dodgy. Meaning the garage was very low but my truck fit and was safe.
Cleanliness. Service was kind and professional. Atmosphere beautiful.
Stayed in February 2024
Reviewed: January 14, 2024
Kenly
United States of AmericaRooms was dirty and very out dated
Liked the location and atmosphere
Stayed in January 2024
Reviewed: December 31, 2023
Celia
United States of AmericaPhones did not work. WiFi did not work. Desk attendant said it did but we had 4 rooms on different floors and it did not work in any of them. Plus we talked to other guests and theirs did not work either. Just say it is out of order. Restaurant has. 20-25 minute wait for breakfast on Friday morning. It was not full and could not understand this.
Location
Stayed in December 2023
Reviewed: December 27, 2023
Sylvia
United States of AmericaWe had a refrigerator outside our door and when we asked if it should maybe be inside bc we didn’t have anything to keep our drinks warm, the front desk personnel said well did you request a refrigerator. Never in my life have I ever had to request to have a refrigerator in my room when booking. The staff was very rude in person, but whomever was texting me was very sweet.
The hotel was clean and beds were comfy.
Stayed in December 2023
Reviewed: July 26, 2023
Amy
United States of AmericaI never got a cookie! The breakfast in the restaurant was substandard and the little cafe/convenience store had limited hours
Comfy beds, pool
Stayed in July 2023
Reviewed: May 8, 2023
Richard
United States of AmericaParking arrangement was terrible: Spaces were crowded. Toilet and faucets leaked; sounds from elevators were disrupting. The guitar player/singer sounded like someone singing tunes of the past and was annoying while eating (I suggest eliminating this option). Menu was limited.
Staff, housekeeping were friendly and accommodating.
Stayed in May 2023
Reviewed: May 1, 2023
Susan
United States of AmericaThe bathroom could of been cleaner. the shower curtain had mold on it.
It was convenient to where I had my meeting. The food was good and the people even better. the employees were kind and always helpful.
Stayed in April 2023
Reviewed: March 21, 2023
Briant
United States of AmericaWe booked for roof top with friends. Only to find roof terrace was closed. Way too expensive for value received. Casanova maid me ill. Rough nite.
Room was nicely appointed
Stayed in March 2023
Reviewed: March 8, 2023
D
United States of AmericaThere was no complimentary coffee, but there was a Starbucks like cafe attached. The parking spaces were very tight in the garage. The garage meter didn't work, but luckily, staff came by and assisted.
It was close to the passport agency that I was there for. The location felt safe. Amazing views from the 15th floor!
Stayed in March 2023
Reviewed: February 4, 2023
Michelle
United States of AmericaAs my husband noted, "have never seen a room service menu that didn't have a burger and fries listed" and no cookies on the pillows :(
Walking distance to the event for which we were in town
Stayed in February 2023
Reviewed: August 9, 2022
Monica
United States of Americait didn’t have a microwave or refrigerator
it was very close to the places we were visiting
Stayed in August 2022
Reviewed: July 23, 2022
Patricia
United States of AmericaThere was nothing that we didn't like
The hotel was an older hotel but the room was clean and the hospitality of the hotel staff was excellent. We used the hotel shuttle to get to and from the airport. This was a major reason for choosing this hotel.
Stayed in July 2022
Reviewed: July 5, 2022
Genevieve
United States of AmericaFound dirty laundry under beds that was not ours and dried boogers on the wall by beds. Parking garage was tight and I also feel like as guests we should not have to pay and extra $15 per night to park. Had to ask several times for extra towels, were not supplied within a timely manner.
Stayed in July 2022
Reviewed: June 20, 2022
Gloria
United States of AmericaOur floor smelled of cigarette smoke
Rooms were very clean
Stayed in June 2022
Reviewed: May 17, 2022
Moises
United States of America. The price could have been a little lower. Other than that, no complaints. Check out was quick and easy!
The staff was very professional and helpful. Everything was nice and clean. The location was excellent for us.
Stayed in May 2022
Reviewed: April 26, 2022
Mellissa
United States of Americafloor was under construction and parking garage was very tight
Good restaurant
Stayed in April 2022
Reviewed: March 17, 2022
John
AfghanistanI think parking should be free if staying at hotel. I had to pay another $15.
Room was quiet.
Stayed in March 2022
Reviewed: February 12, 2022
Michael
United States of AmericaEverything was good
Stayed in January 2022
Reviewed: February 9, 2022
Darlene
United States of AmericaThe elevator to the parking garage very confusing. Hot water in shower took forever to heat up.
Staff friendly and helpful. Parking was convenient.
Stayed in February 2022
Reviewed: August 24, 2021
Elizabeth
United States of AmericaStaff was nice
Stayed in August 2021
Reviewed: July 1, 2021
Jose
United States of AmericaIron did not work properly
Nice A/C.. comfortable bed
Stayed in June 2021
Reviewed: June 3, 2021
Aaron
United States of AmericaFloor in our room wasn't vacuumed. Had crumbs on the bed.
Staff was very polite. Great location.
Stayed in May 2021
Reviewed: March 19, 2024
Vanessa
United States of AmericaNothing it was terrible
Stayed in March 2024
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