La vue sur l'Empire State Building

Stayed in April 2024

Unfortunately the lift did not always work and the stairs were rather circuitous.

Pleasant staff in all areas of the hotel. Very good location close to many sites and near a subway station.

Stayed in April 2024

Lift can take a very long time.

Attentive staff and good location

Stayed in March 2024

small room

clean, good location

Stayed in April 2024

No internet, no tv for one night

The lication, and friendly

Stayed in April 2024

There is an issue with the elevators that could be addressed with smarter technology. Wait times for elevators was too long .

Front desk staff were wonderful!

Stayed in April 2024

They tried to charge me twice- put through payment fraudulently to an old account as well as taking payment on card Floors not cleaned once

Close to all the sights.

Stayed in April 2024

there wasnt hand soap, just shampoo and lotion. the room was small and not so modern, but was confortable........................................................

the location very close to the station, the breakfast was nice but nothing special, they give you a cookie when you arrive, and you have a bottle of water in your room.

Stayed in April 2024

The not so great things are the room is small and there is no refrigerator. Also the floors in the room are not clean and were very dusty and dirty. There are only 2 elevators so at times it was a long wait. They charge $3 per bottle of water that is in the room

The great thing is the location of the hotel is close to Time Square, Broadway, Madison Square Gardens and the subway. The hotel staff were all very lovely and friendly.

Stayed in April 2024

Tired and cramped

Location

Stayed in April 2024

elevators. very annoying.

location, hotel was clean and room was cozy

Stayed in March 2024

The 'view' wasn't actually of the Empire State. To see this view, you'd have to lean outside your window, so it's a bit misleading to sell this room as such when you don't really get to enjoy the view outright. Breakfast quality was rather mediocre. Also, same concerns with pretty much everyone: the thin walls. I literally woke up in the middle of the night thinking someone was in my room when people were just laughing and talking in the hallway; this was how loud it was. Also, I heard someone from their room having a meeting while I was waiting for the elevator. Not a lot of privacy in this sense. But overall a fairly decent hotel.

Had a pretty good stay. Room was clean and decently furnished. Stayed in a king advertised with a city view and it had a king bed, tub, mini fridge, tv, coffee maker, desk, and safe. Room was smaller than I thought- didn't really have much space to store my luggage. But it was good. Breakfast staff was excellent. Overall, the room was a little bit pricier than what I would figure for its size, but it is in Midtown Manhattan so I guess it makes sense.

Stayed in April 2024

There are only two small elevators, servicing more that 25 or more floors… I don’t know if this is a NYC thing, but it was quite frustrating having to wait for so long. Staff have to use the elevators with their equipment that takes a lot of space, quite often you have to wait for the next one. The staff were not always the friendliest. They were not rude, but they didn’t seem very happy to work there and they weren’t always the most helpful. Staff came into our rooms twice without knowing (they apologised when they released we were in, but it’s common sense that you have to knock..). We also asked for a cutlery once ( I went to reception to get, but they told me they were going to bring it to the room) it took them 35+ minutes to bring it.

The property is at a very convenient, central location. However, the area is not the nicest, it’s not very clean and well kept. Our room was nice and clean, nothing special though.

Stayed in April 2024

Lift only 2 lifts for 27 floors not good

Bed

Stayed in April 2024

Only two lifts, which were very busy at peak hours. Not very luxurious for a Hilton hotel.

Location : central but yet quiet.

Stayed in April 2024

One of our three rooms was not ready at check-in time of 4 o'clock. There was a bizarre, muffled fog horn type noise the entire length of our stay which kept some of us up most of the night. It was not able to be drowned out even by the white noise machine we were using. Also, the elevators are ridiculously slow

Location

Stayed in April 2024

Breakfast was included in the price and it wasn't good at all, I was not happy about that. The elevators where the biggest inconvenience. The whole building only has two elevators and goes up 27 floors, there was a lot of waiting time. There where stairs you can take but they do not lead to the lobby, they lead you outside and you'd have to walk around the building to get to the lobby.

The Location was perfect, very close to a lot of major locations in Manhattan. The room was a bit small but it was expected, it's New York. The bed was so comfortable, that alone would make me come back.

Stayed in March 2024

Hotel declares itself unable to issue invoice, although this is clearly stipulated in the arrangement with booking.com.

Stayed in March 2024

Thought the price was very high once I saw the property. If I wanted to drink the water provided, it would have been $3.00? Only 2 elevators servicing 26odd floors and one was out of commission on one of my days there. Hotel should mention security deposit when booking. No mention of that antwhere

Centrally located, close proximity to Times Square, Subways, etc

Stayed in April 2024

The room was very small and only 2 elevators.

I liked the location

Stayed in March 2024

I have waited for the elevator like 30 minutes as I had to check out:(

location pretty nice

Stayed in January 2024

The prices of the breakfast and the time to wait the elevator

The location is near to everything

Stayed in March 2024

Water was coming out of the floors, and they gave us just one breakfast when we had to stay 2 nights more

How clean it was

Stayed in March 2024

Lobby and bar are small. Bar only opened sometimes

Location is fantastic, near penn station and 34th street

Stayed in March 2024