There deposit fee is too much and there staffs are not friendly I don’t like how they treat me

There rooms are bigger and the kitchenette in the rooms I really like that

Stayed in October 2023

The elevators!!!!! For two whole days elevators were not working at all. The rest of our trip only one elevator was working and it would take forever! We had to allow 20 minutes otherwise would have to walk and from the 20 something floor walking was not fun. Location - general location was good it was in the center of all the tourist attractions but the actual street of the hotel was not great. Unsafe, lots of needles, homeless, someone from the hotel got pick pocketed, vomit and faeces everywhere.

For the price the room was actually well sized (compared to other hotels in NYC)

Stayed in August 2023

A bit crowded at breakfast

Everything just perfect. Great location, breakfast, cleanliness, room size, bathroom size, elevators, staff, big TV, wifi, temperature setting

Stayed in September 2023

For a 6 night stay, our room was only cleaned by Housekeeping once!

Location was good for short walks to Broadway Theatre. Breakfast every morning was good.

Stayed in September 2023

Because of the elevator issues mentioned by other travellers, I packed my big suitcase and took it down the night before. At midnight. The concierge took it and stowed it. As I collected it in the morning, I was patronisingly told off by a different concierge. Apparently “next time” I should be aware that bags will not be stowed “overnight”. I thought I had found a useful workaround for those of us on the lower floors. Instead of raising this with his colleague, I was told off like a child. I told him not to worry, there won’t be a next time. I would suggest the hotel put signs in the lifts, asking people to depart the lifts on the lower floors, and make their way down the stairs. That way people with luggage can get in and not miss their flights. The breakfast is truly awful. As are the hungry crowds at all hours. I went once and then skipped it and went around the corner to a bakery where the food and coffee was good. I didn’t sleep well. I was on the 5th floor and it was very noisy. And I couldn’t open the blinds at any time of day. Despite booking the same room, my friend was on the highest floor, in a much larger room and had a better experience in that regard. I would obviously not stay again.

The location is right near a lot of touristy things. But as long as you stay in Manhattan, you’ll be fine zipping around NY. So not a huge plus. The beds were comfortable and the place was clean. Not on the nicest street.

Stayed in September 2023

I didn't really like the fact that they charged us something like $200 more, on arrival for like insurance?! They released the funds when we checked out but we were not informed for this in advance as it is a significant amount of money. A bit of clarity might be helpful for travellers.

The hotel was in a superb location, just five minutes walking distance from times square and close to all the main subway lines. The bed was extremely comfortable and the room super clean. Extra points for the breakfast which was not something special but enough to keep you going. WiFi was fast and nice views from the rooftop. Also, you can store your baggage after check out. Would definitely stay again!

Stayed in September 2023

NYC has gone very expensive since Covid, Time Square area has gone scruffy and dirty with rubbish all over the sidewalks, and homeless people is massive

Close to Time Square and within walking distance to Greenwich, Brooklyn and all other areas

Stayed in September 2023

The customer service is not the best and the breakfast is very basic.

The location is good and rooms are ok

Stayed in September 2023

Could never get a lift, which are tiny. Staff isolated 2 of the 3 lifts most of the time. Seems to be no maintenance or housekeeping lifts. Had to lug our luggage down 5 flights. Had to walk down the 5 flights every day as the lifts were airways full. Could wait 20 minutes and not get a lift. So many broken things in the room. Reported to maintenance. No cold water in kitchen sink. Broken towel rail. Slippery floor in prefab shower. Leaking taps in bathroom. Rooms only cleaned every 2 days. Not cleaned in the first 2 days. Nothing fixed and we weren't believed at first. Had to wait 3 hours for towels though I asked 5 times. Many staff say No English. Phones never worked. Used personal mobile to call. Heaps of junkies outside shooting up and dealing. Staff did better than other hotels to keep the rubbish out. Lots of bags of rubbish on the streets of NYC. Laundry broken. Told it was fixed and half the machines were out. Breakfast is repetitive and average. Concierge service and help with bags is not possible as could not use phones. Not sure if that service is offered. Staff seem to be on their personal phones all the time. They are not attentive. Had to add 3 times about our booked transport which didn't arrive. No sink plugs. Requested them. Did not receive. Can't wash dishes. Can't plug bathroom sink. The beef was so squeaky. It sounded like it was going to collapse. Pillows popped out of their cases as too long. Not comfortable.

Reception staff were nice. Good security. Happy hour was okay. Repetitive snacks. Good location to Times Square and Port Authority. Nice to have a fridge but don't really use it for more than soft drink. Did not cook in room. No towels to dry dishes.

Stayed in September 2023

No issues for us at all.

It had everything you could possibly need and more. Location was phenomenal, as two young women we felt very safe even heading back to the hotel late at night.

Stayed in September 2023

Uncomfortable bed

Great location, room had everything we needed and more. The well equipped kitchenette was a pleasant surprise and had we wanted to stay in would have used the fridge, dishwasher, microwave and hob. I would recommend the breakfast, lots of options to suit with hot dishes varying each day. Finally WiFi that works and happy hour with complimentary drink and nibbles was a lovely touch. Would highly recommend.

Stayed in September 2023

rooms

everything

Stayed in September 2023

Rude staff. They deducted a $562 deposit that they could not explain. I want transparency when I book and this was terrible. Booking.com also did not assist, they said I must take it up woth the hotel. Too many rooms for what the hotel can handle and the elevators take forever. Cannot sit down for breakfast as there is too little space and they serve in paper plates. Rooms cleaned every second day. How is this hotel 4-star???

Location is ok but on a scary street with homeless people living almost infront of the entrance.

Stayed in September 2023

Nice time

Stayed in September 2023

A few homeless people right by the hotel that we had to walk by every day but this was common in the area. Best to get up early to get breakfast or else there are too many people and not enough tables and sometimes food especially fruit but we were happy to take breakfast back to our room

Clean room, good shower pressure, complimentary drinks at snacks in the evening, location, cooking facilities in room.

Stayed in September 2023

Soft mattress

Location, studio, views I stayed there 5 times and it’s my best choice

Stayed in June 2023

-

It felt like home. The cleanl feeling of the hotel The hositality shower from Day one

Stayed in August 2023

Very clean, the staff super frendly, and the location was excellent

Stayed in August 2023

Automatic curtains didn’t work. No privacy.

It was clean

Stayed in August 2023

Only 2 elevators for the entire hotel (40 floors) and not working, we had to call someone to pick us up every time and it could take a long time. The breakfast is horrible, too many people, not clean, food was bad. Very dirty around the hotel.

the location was good and room was ok overall

Stayed in August 2023

Nothing.

The breakfast was good, and the coffee exceeded my expectations.

Stayed in August 2023

They had a issue with elevators during our whole stay (5 nights!) which is a huge issue taking into account 40 floors. Business area was out of order i.e. none of 3 or 5 computers was wirking. Breakfast was rather poor and more ir less same each day. Rooms are cleaned every two days.

The location is great - just a few minutes from the Times Square.

Stayed in August 2023

The few elevators

Location, breakfast, cleanliness

Stayed in July 2023

The breakfast

Stayed in May 2023

N/A

The room layout was nice and made it feel spacious

Stayed in August 2023