Heating effect of air conditioning is poor

Nice window view; nice breakfast

Stayed in April 2024

Attentiveness

Stayed in April 2024

While the breakfast area staff and attendants were top notch, I'd say the front desk folks were a bit subpar. They weren't particularly friendly, didn't handle a difficult customer well so made a bunch of people wait in line, and they weren't really knowledgeable about the amenities or the surrounding area.

Breakfast was great - room was nice and spacious, clean and comfy. The location was also hard to beat.

Stayed in April 2024

My room was not ready so I had to wait.

I like embassy suites alot.

Stayed in April 2024

Parking fees are ridiculous. I feel we're already paying a large amount for the rooms, parking should be included.

The location, the shuttle to Disneyland, complimentary breakfast, and happy hour drinks. Rooms and bathrooms are large and could be updated but are still comfortable. There is a mini fridge, table, and pull out sofa.

Stayed in March 2024

Wish we could have used all the amenities. The shower pressure wasn’t strong at all. A little frustrating.

Breakfast and cocktail hour were something to look forward to because the pool and gym were not accessible and atrium was being remodeled.

Stayed in February 2024

No fitness center since under construction

Breakfast was great

Stayed in February 2024

Tub drain was clogged, lots of noise from the elevator

Breakfast was par for this type of property.

Stayed in February 2024

The hotel was under renovation, which isn't a bad thing - just bad timing on our part. They did a good job mitigating issues related to the construction.

The hotel offered a great continental breakfast - nothing too fancy, but it was super convenient and a nice option before heading over to Disneyland.

Stayed in January 2024

We had an incident on our first night that I don’t feel was resolved. When getting back into the room from the park our kids were sleeping on the pull out bed and they put the tv on to fall asleep. While flipping through Channels they reached channel 9 which was full on porn. Not a scene from a movie…porn. My 9 year old was so upset with what he saw. The next morning I let the staff know what had happened. I was wanting them to be aware that a very low channel easily accessible to children has porn on at night, and I feel like that channel should no longer be on there or you should need a password or something to access it. I have never seen a hotel that just offers up free porn. I feel like the hotel is heavily advertised for families coming to Disneyland and it’s very common for TV to be on late at night when the park closes for children to fall asleep with. I talked with two staff members one seemed understanding. One seems like it was no big deal and I was told that they would speak to management, they wrote down my room number, and told me that they would get back to me and I never heard a word. I feel like it’s a pretty big deal for your child to see full on porn on a Disney family vacation and I was looking for the staff to be a little more disturbed and understanding.

The location and room size was perfect. We were visiting from out of town to go to Disneyland. The bus option worked perfectly. Also breakfast before we headed to the park was great.

Stayed in February 2024

My refrigerator had a very bad smell

I like how I can look over the balcony to the lobby. Very nice hotel.

Stayed in January 2024

Breakfast lasts only until 9:30 am on weekends

Located close to Disney with shuttle services

Stayed in January 2024

Property is going through a remodel and when I booked my stay I didn’t see anything that said that until I made the reservation that was non refundable. Also be aware that you will be charged $25 parking fee per night to park in a parking lot that is shared with other hotels and a Italian restaurant doesn’t seem fair. 😡

Size of the room

Stayed in December 2023

The bed wasn’t very comfortable, there was no exaust vent on the bathroom. Didn’t know the hotel was renovating and the breakfast was different from what was advertised.

The room was very clean and big. Location was good with restaurants and a target nearby and about 10 minutes from Disneyland.-

Stayed in December 2023

Unfortunately we came while the lobby was under renovation.

It was a nice place great for our trip. My daughter loved the pool.

Stayed in November 2023

The pillows are not comfortable at all. The breakfast is fine, it's just not very hot (almost cold) and the Christmas decoration is very bland, very insistent (for being in Disneyland). there are no water bottles in the welcome room

We like the location and that it is an apartment

Stayed in November 2023

Under construction which I didn't expect so that was a bummer

Hotel was great location and distance to Disneyland. The shuttle was affordable and the lounge in the evening was great. .

Stayed in November 2023

Outdated

The location

Stayed in November 2023

I was looking forward to the omelettes made to order. Breakfast was still good, although at a different Embassy suites the Breakfast was incredible.

Comfortable beds/ quiet / clean / convenient store

Stayed in November 2023

Our bathroom overflowed. someone eventually came up to fix it.

Room size was spacious! It was clean. Bed was comfortable, room had all the commodities. Breakfast was excellent and staff was friendly. Location near Disneyland and City Walk.

Stayed in November 2023

The only thing I would say wasn't good for us was the A/C. Our room was very warm even though we lowered the thermostat it just didn't feel like it was cooling down. Engineering did come look at it while we were out but the room didn't cool down enough.

The manager's reception (FREE cocktails) was a hit and much needed when we checked in. It definitely got our trip started on the right foot. Check in was quick and easy (it was around 5 pm) and front desk staff was helpful. A hot breakfast each morning was great, but our son couldn't stop raving about how much he loved the breakfast potatoes. Lots of options to choose from, which was nice to mix it up each day. There was always someone cleaning and clearing dishes. My husband had good things to say about the bar and bartender. It was nice that there was a store within the hotel as we forgot a toothbrush. We did make a quick trip to Target across the street to grab water and snacks for our room. Another feature I liked was the ability to text the hotel staff. I was surprised to get a "greeting" text from "Molly" at the hotel. Usually we don't do more than sleep in our rooms on vacation but this trip we did actually take the time to lounge around so having a suite was nice for that as well. We used the hot tubs a couple nights which was also a plus. There is a ART bus stop right in front of the hotel which got us right to Disneyland in minutes. Lots of places to walk to and eat dinner as well. If you're looking for a Starbucks, it's located in the Hyatt right behind the Embassy.

Stayed in November 2023

Booked and paid extra for a room that would show the fireworks from Disneyland. Wasn’t aware when booking that the fireworks display wasn’t every night. Only Friday / Saturday nights. The staff knew this because they were the ones that told me. We stayed Sunday - Thursday. I paid extra for a room which didn’t add value. We also endured a blocked toilet (twice) as it wouldn’t flush correctly and a constant leak from the bath tap. Minimal hot water for showers in the evening to add to the list.

The location of the property - distance wise to Disneyland

Stayed in October 2023

Honesty super place for the price. My feed back would be don’t plan to sleep on the pull out sofa, especially uncomfortable. We put the mattress on the floor.

Staff was great! Meals we fantastic and the happy hour… just such a nice touch! Pool was heavily chlorinated but warm and the hot tub was awesome at the end of our king days at DL!

Stayed in October 2023

Central/restaurant area was a bit tacky with all the rocks etc, long waits for the elevator at times. Dated interior design. Shuttle service was so unreliable.

Pool was nice, room was big, enjoyed the breakfasts.

Stayed in October 2023