My bed wasn't made properly. I had to wait a day before they brought a mattress pad. The shower wasn't clean. Long piece of hair in tub which wasn't mine, wrong color. I don't feel the room was cleaned to your standards just looking around it. You don't have bellmen for luggage. I really didn't enjoy loading my own luggage. Seems booking.com advertised one price and I was charged more. Everyone was nice and polite. Don't think I'll return

Breakfast was good. Too many children running around touching the plates.

Stayed in June 2025

Hidden not convenient

Stayed in May 2025

Water in the tub dripped constantly. Carpet could use some TLC. Upgrades needed.

Beds were very comfortable. Breakfast was decent. Pretty good location.

Stayed in December 2024

Ok

Ok

Stayed in October 2024

Well, my first room was ready and I was stilled issued a key. We had to get another room. There was drywall patching that had not been painted in the bedroom by the headboard. I would Never expect that from an Embassy they are always well keep. But the other issue,which is a HUGE problem, is when my son and I were getting ready for bed and another guest walked into our room. They had been issued a key and assigned to the same room. The front desk did call and apologize but I can’t say that I was completely comfortable after that incident. It definitely has me feeling uncomfortable for future visits.

The structure and location was perfect. I love the Ruth’s Chris that was available after my late check in. The bed was really comfortable and the water pressure was amazingly high for the age of the property. Yolanda and the night staff were so friendly and supportive.

Stayed in October 2024

To crowded in eating area

Ok

Stayed in October 2024

Would like to have the breakfast hours a little earlier on the weekend.

Nice hotel. Facilities were a bit dated but overall comfortable and clean. Staff was very good.

Stayed in June 2024

Breakfast service

Breakfast was good location was perfect for us

Stayed in May 2024

The pool wasn’t open. The sinks were dirty.

Stayed in May 2024

Rates damage fees

Breakfast

Stayed in May 2024

I didn't like the stains in the ceilings in the room, the door in the bathroom had crap on it, and the fan in the bathroom noise was very loud.

I liked the amenities.

Stayed in April 2024

It needs improvements om.cleaniness

Easy check in and check out

Stayed in April 2024

The front desk did not bring up the extra pillows we asked for. my husband had a cold and couldn’t sleep laying flat on the bed. We asked the front desk for extra pillows and they said they would bring some up but never did.

Clean but dated

Stayed in March 2024

Breakfast was ok only issue was, husband's omelet order was misplaced, and we waited long time. He had to go up and tell them, before he was finally served.

Breakfast was good, great number of CHOICES. GOOD COFFEE. HAPPY HOUR A PLUS.

Stayed in March 2024

The rooms are a little outdated and needs to undergo a deep cleaning. The parking space is limited, walking on the eighth floor to our room felt a little unsteady. While we were walking, we felt parts of the floor sunken in. Also, it started pouring rain while we were checking out and the roof had a major leak. The staff had to bring garbage cans inside to collect the rain fall coming all the way from the ceiling down through the lobby. The hotel is beautiful with a few flaws here and there. Throughout the duration of our stay, the hotel seemed to be at max capacity which made it difficult to enjoy all of the facilities at the hotel such as the indoor pool. So many people had been swimming during our stay and the pool was disgusting. I’m sure they clean frequently there were just several people at the pool during our stay so they couldn’t exactly clean at the time.

The staff was excellent and the property is very unique.

Stayed in February 2024

The hotel is in desperate need of an update. When we entered the room it was clean but didn't smell fresh. In some areas caulking in the bathroom is turning black. Pool area needs deep cleaning.

Breakfast is the best!!! We liked the indoor pool! Spacious room!

Stayed in December 2023

Rooms need to be updated and the lobby has a lot of beautiful potential but it needs more interior design.

Stayed in November 2023

The room was outdated , bathroom smelled ,

Stayed in November 2023

The room was so hot.

Staff was incredibly friendly and happy hour was so nice. Breakfast was phenomenal! A chef makes whatever omelet you want fresh to order !!

Stayed in June 2023

Noisey

Large rooms

Stayed in June 2023

it’s very outdated

the staff was very friendly and accommodating

Stayed in May 2023

check out was to early.

breakfast

Stayed in March 2023

nothing

everything

Stayed in January 2023

That the pool was closed.

The hotel itself.

Stayed in January 2023