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  5. Reviews of Embassy Suites Buffalo

Reviews of Embassy Suites Buffalo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

200 Delaware Avenue, Buffalo, NY 14202, United States of America

#18 of 36 hotels in Buffalo

Guests' Choice

Review Score

Based on 430 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 12, 2024

    8.0
    Comfortable, accessible, friendly.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Reservations requested for hotel guests of a party of 2 for the restaurant

    Location.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    Excellent hotel in downtown buffalo, great breakfast!
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Great stay

    Great hotel with a good restaurant and bar, excellent complimentary breakfast

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Overall our stay was great, wish it could have lasted alittle longer. We will be back!
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The only things I didn't like was the rugs had dust around the edges near the window and close to the wall where I slept. My daughter loved to play on the rug until she started to sneeze.

    The breakfast was good. There was a chef there incase someone wanted a omelet or something special. I just wish there wasn't only pork sausages. I love the fact that the staff was helpful and pleasurable. Me and my kids enjoyed ourselves. The front desk staff and breakfast crew for the two days we was there was nice.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Satisfactory
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast option was good.but the only bad part was that my booking said free parking at property..but when i reached there I was told that will have to pay 25 usd for parking or else to park on the street . But otherwise I was satisfied with the hotel

    Stayed in December 2023

  • Reviewed: December 29, 2023

    9.0
    Had a great time pre-gaming at the hotel before a hockey game
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Loved that there was a restaurant/bar on site

    Stayed in December 2023

  • Reviewed: December 29, 2023

    8.0
    Great family getaway
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was no binder in the room with the hotel details - which would have been nice. I had to call the front desk to ask a couple of questions. Staff was always very helpful. No towels in the pool, but we found a few in the men's washroom We arrived around 930 to breakfast and it was incredibly busy (we were warned and should have been there earlier) staff were wonderful andvworking to fill trays as quickly as possible however coffee and food trays were often empty

    Hotel was clean and a wonderful location. Staff was wonderful and helpful Rooms were very large and easily accommodated out family of 5.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    It was good stay
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool needs heating in winter

    Very spacious rooms and flexible parking

    Stayed in December 2023

  • Reviewed: December 23, 2023

    7.0
    Good freebies, atrocious arrival.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Porte cochere is a nightmare - valet only was exceptionally slow, blocked entire driveway, cars lined up onto the street and blocking the intersection. No staff outside to manage the situation. Really dangerous and inappropriate.

    Free breakfast and drinks were real value

    Stayed in December 2023

  • Reviewed: December 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    If I have to say anything it would be we thought the indoor pool may be warmer

    Location was great, room was very spacious room for our family of 4, breakfast was awesome and so much variety, check in staff accommodating and even had a few welcome drinks thrown in.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    8.0
    Good stay, value and comfortable.
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No washing powder available for purchase, pool not heated, asked front reception to call a cab for us, they just called a mate who wanted to make some extra cash (his words) didn't know where he was going and wanted us to tell him.... we never been to Buffalo before!! We didn't know places, we just had the address.

    Welcoming staff very friendly and helpful. Breakfast fantastic, great variety. Beds very comfy.

    Stayed in December 2023

  • Reviewed: November 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Free drink coupons. Quality breakfast.

    Stayed in November 2023

  • Reviewed: September 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    When booking, it stated Parking as amenities. However, they only have Valet parking, which cost an additional $25 a night. If you don't use that you have to find street parking. I did not wish to find street parking in an area I was not familiar with. Speaking as a woman traveling with her daughter. They should specify Valet Parking for additional fee under amenities.

    Location was good so was staff.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    Satisfied
    • Leisure trip
    • Group
    • Executive Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    When we called to ask about the difference between executive suites with various prices, person answered did not understood what we asked. Sounds like she was not familiar with the hotel, only reading a script kind of. May be outsourcing is the issue? Also our room was kind of not prepared, only half a toilet tissue in the bathroom, no shower gel and no blanket for the sofa bed

    Breakfast was very good.

    Stayed in September 2023

  • Reviewed: August 25, 2023

    8.0
    Great view of Town Hall and well located.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very spacious room, well located and accommodating staff.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Pleasant. Hope you replace your pillows.
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights

    The tiny square pillows on the bed are ridiculous. I don't know who thought those were a good idea, but honestly they are not comfortable at all. You roll over and boom you're head rolls off it. Very bad idea.

    The complimentary breakfast was really lovely, way more than expected. The shower pressure was amazing! Everything was clean

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Good.
    • Leisure trip
    • Group
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No hot tub and room was not cleaned well

    Breakfast

    Stayed in August 2023

  • Reviewed: July 4, 2023

    8.0
    Great experience, but cleanness (room, cutlery sets) may have room for improvement.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights

    crowded breakfast area, very hard to find a table.

    location, pool, breakfast, internet, river and downtown view (my room)

    Stayed in July 2023

  • Reviewed: July 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were ok. Not as friendly, but it was a short stay. Hotel seemed overpriced for what we it was.

    Room sizes were amazing. Clean and nice layout.

    Stayed in May 2023

  • Reviewed: June 27, 2023

    9.0
    Great city to visit and great hotel to stay
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Not a criticism but more of a comment - for the size of the hotel, the breakfast area got very congested by 9 am due to its space restrictions. Just a heads up, it’s Valet Only at $25 a day

    The typical Embassy Suites never disappoints with its suite room layout. Ours was spacious. We were situated right in the heart of town. The staff was attentive and professional. The on site bar was in a more private area feeling more like a bar/restaurant. Breakfast was good and area was well run.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights

    Only street parking or an expensive valet parking.

    great breakfast and clean rooms.

    Stayed in May 2023

  • Reviewed: June 13, 2023

    9.0
    over all I would stay there again when in the area.
    • Leisure trip
    • Group
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights

    that there wasn't any maintenance, service but they would switch you to another room .

    The Sofa was a little worn and uncomfortable when called guest services for an issue with the Toilet not flushing was told there wasn't anyone to come for Maintenace until the next morning, , but I would definitely stay there again because of the location and staff.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights

    All the pillows (3) on each bed are half the size of regular pillows.. Not sure why.

    The room is huge! Very spacious and comfortable.

    Stayed in May 2023

  • Reviewed: April 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Would not recommend room service from the Cafe in lobby. Wayyyy overpriced. A 12" pizza was over 30 dollars. Just use doordash or walk to the many restaurants nearby.

    Great staff. Large quiet rooms.

    Stayed in April 2023

  • Reviewed: April 23, 2023

    9.0
    Relaxing!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness of walkway carpets and more receptacles for trash in gathering area as you enter your floor. Guests were leaving garbage outside doors and in common area.

    Good Hot Breakfast, Complimentary drinks for happy hour. Spacious room. Excellent Restaurant on site. All Valet parking. Staff was very friendly.

    Stayed in March 2023

Showing 1 - 25

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