4800 South Tryon Street, Charlotte, NC 28217, United States of America
#124 of 183 hotels in Charlotte
Guests' ChoiceBased on 1560 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.1
Facilities
7.8
Staff
8.3
Value for money
7.6
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Nichole
United States of AmericaThe first room I was given had not been cleaned properly. Dirty towels on floor. Dirty wash cloth in shower, trash in the trash can. Bed was also dirty. The second room we were given was extremely hot. Someone had to come up and completely remove cover from ac unit to adjust temp. There were also no bags in trash cans.
Breakfast was great. Location is good.
Stayed in April 2024
Reviewed: April 15, 2024
Avery
United States of AmericaNo trash bags
Great
Stayed in April 2024
Reviewed: April 7, 2024
Lisa
United States of AmericaNo blanket for pull out bed and no hand towels. No trash can liners.
I loved the comfort of the bed and pillows. Loved the shower!
Stayed in April 2024
Reviewed: April 2, 2024
Kendra
United States of AmericaThe room wasn’t all the way clean
The hot breakfast
Stayed in April 2024
Reviewed: March 7, 2024
Brandy
United States of AmericaThe room was out dated. The toilet seat was old and had plastic sticking up so when you sat down it was poking you. Also the shower faucet was rusted. The tv in the front room was broken and the front desk did look a little funny when I told them but at check out I requested a discount and was given $25 off for the 3 inconvenience.
The front desk workers were nice.
Stayed in March 2024
Reviewed: March 1, 2024
Tiquila
United States of AmericaI loved the evening meet and greet with free drinks loved it
It was quite and very peaceful and relaxing exactly what I was looking for.
Stayed in February 2024
Reviewed: February 5, 2024
Dustin
United States of AmericaRoom showing a bit of age
Breakfast
Stayed in February 2024
Reviewed: February 2, 2024
Steve
United States of AmericaHow people come up and get food or especially kids touching everything and not cleaning their hands. Need sanitizer stations in place in those areas.
Bar staff and kitchen staff were great. Front desk help all need to be retrained.
Stayed in January 2024
Reviewed: January 21, 2024
Sydni
United States of AmericaThe tub in our original room wasn’t draining the water appropriately so we changed rooms, only to find out the same thing occurred in our new room as well; couldn’t take a shower the next day because the water that collected from my previous shower was still in the tub when we woke up.
The breakfast was great, our room was very clean and the staff was excellent
Stayed in January 2024
Reviewed: January 18, 2024
Ouzts
United States of AmericaThey only provide one face towel in the room for two people. There was also some garbage on the floor tucked underneath one of the counters.
Rooms were very large and comfortable.
Stayed in January 2024
Reviewed: January 1, 2024
Theodore
United States of AmericaCharge for parking no luggage carts available furniture in need of replacement in room
Breakfast and cocktail Reception
Stayed in December 2023
Reviewed: December 23, 2023
Theodore
United States of AmericaLoud car noise all night! Nothing done to please us said probably will move to back next stay. WOW
Reception 6PM Breakfast too
Stayed in December 2023
Reviewed: December 21, 2023
Leslie
United States of AmericaThe front desk staff. They were very short with greeting and information, not inviting at all. I called to check on the shuttle availability the day before I checked in, and the response I received set the tone for the entire stay. I asked for fresh towels, 8a, the 2nd day of stay, and never got them unit 8p after 2 calls and 2 lobby visits, and they still were very rude as if I did something wrong. They were not apologetic at all. On the day of checkout, I checked my folio and saw I was charged for parking. First, I advised them I flew here, took a shuttle, and ubered around. Why would I be charged for parking? 2nd, the parking is not gated in a garage or security patrolled it's open parking, so what exactly are you paying for? Nevertheless, reported stay and refunded parking. The only other minor issue is water pressure for toilet flushing was not good. I had to flush (urine) 3 times for the tissue to go down.
The hotel chain itself is always nice. The rooms are clean, and the lobbies and common areas are clean. The morning hot breakfast and the managers' reception are top notch!
Stayed in December 2023
Reviewed: December 18, 2023
Scott
United States of AmericaI didn't like paying for parking
Everything met my expectations
Stayed in December 2023
Reviewed: December 7, 2023
Karen
United States of AmericaTV kept going in and out. Other than that it was great!
Stayed in November 2023
Reviewed: November 27, 2023
Moses
United States of AmericaRefrigerator had some black substance stained inside. Couch had a food stain on cushion that was just flipped over.
Friendly staff from the front desk to the bar.
Stayed in November 2023
Reviewed: November 24, 2023
Jessie
United States of AmericaNot applicable
Breakfast and Managers free drinks and snacks from 6p - 7:30p and the patio.
Stayed in November 2023
Reviewed: November 17, 2023
Clare
United States of AmericaBathroom sink leaked and lots of noise
Bug parking lot.
Stayed in November 2023
Reviewed: November 4, 2023
Senora
United States of AmericaModern room...clean refrigerator
Breakfast was amazing as well as the bar. The room needs upkeep.
Stayed in November 2023
Reviewed: October 5, 2023
Terri
United States of AmericaLack of shuttle when needed. My flight was earlier than the shuttle started.
Close to hotel
Stayed in August 2023
Reviewed: September 18, 2023
Raynard
United States of AmericaFood
Stayed in September 2023
Reviewed: September 11, 2023
Sobotker
United States of AmericaRoof in one of the rooms caved in from the rain
Stayed in September 2023
Reviewed: August 17, 2023
Christine
United States of AmericaBathrooms need updated
Location, amenities and comfort
Stayed in July 2023
Reviewed: July 30, 2023
Shauna
United States of AmericaThe carpet was stained in our room. The toilet seat looked shredded or it was peeling.
I like the hotel overall. I always enjoy the hotel chain.
Stayed in July 2023
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