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Reviews of Embassy Suites by Hilton Colorado Springs 4 stars

7290 Commerce Center Drive, Colorado Springs, CO 80919, United States

#32 of 99 hotels in Colorado Springs

Guests' Choice

Review score

Based on 305 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Got one of the only rooms without a balcony and ordering at the restaurant was a little different

    Breakfast was great main floor area was beautiful. The staff were great as well. Room was spacious!

    Stayed in March 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Front desk was friendly and helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 4 nights

    Breakfast was good, give a free drink at their bar every night from 5-7 pm and location is very convenient. Close to many good restaurants, grocery stores and access to I-25.

    This is a really old Embassy Suites that has not yet been upgraded so many of the items such as furniture (computer desk chair, sofa sleeper, mattress) were not in that great of condition. In fact the computer desk chair would not stay up as the hydraulic was worn out. The sofa cushions were flat when sat on and the mattress had a very large indentation indicating it was extremely old.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Great value
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Happy hour snacks and complimentary drinks! Very kid friendly. Comfy beds, spacious and quiet. Safe location.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    We did enjoy our stay and would return.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night

    Waiting for our room when we arrived was annoying. The pull out bed was not in the best shape and is probably needing replaced.

    We enjoyed the pool. The breakfast was very tasty.

    Stayed in March 2024

  • Reviewed: 21 February 2024

    9.0
    Very nice hotel
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was too small but not a big deal for us.

    We enjoyed the 2 free adult drinks in the bar between 6 to 7:30. The interior atrium area is nice. The suite was nice, especially having a door between the bedroom and "living room." Many so-called suites only have a partition and no door. The pool and hot tub were larger than most hotel pools. The breakfast was great, especially the made to order omelets. The price was very reasonable ($130) for two grandparents and two granddaughters, considering the price included breakfast for 4 and 4 free drinks.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    The weekend was a fantastic weekend & the Hilton was a good place to anchor our adventures in CO Springs.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smelled odd…perhaps cleaning products? Wouldn’t keep me away though.

    It’s in a great location. Clean & comfortable. Great complementary breakfast & happy hour.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Lobby staff lady was rude

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 2 nights
    • Submitted via mobile

    Shower exhaust vents in the rooms.

    Location, breakfast

    Stayed in December 2023

  • Reviewed: 19 December 2023

    9.0
    Excellent stay with the family, very family friendly!
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 3 nights
    • Submitted via mobile

    The swimming pool needed to be skimmed, could see all the hair floating on top! Hot top was amazing!

    Breakfast was amazing. Chef made to order in front of you!

    Stayed in December 2023

  • Reviewed: 19 December 2023

    8.0
    This is my second stay here and it was worth the money.
    • Leisure trip
    • Couple
    • King Suite with Mountain View - Non-Smoking
    • Stayed 4 nights

    Evening social hour could be expanded a bit for those of us with dinner reservations off property.

    Sounds crazy but I like that in the winter I am able to walk laps around the atrium inside, not on a treadmill as I don't pack work out clothes.

    Stayed in December 2023

  • Reviewed: 25 November 2023

    8.0
    Friendly staff, loved the pool, hot tub and arcade.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Loved the made to order omlets!

    Stayed in October 2023

  • Reviewed: 2 November 2023

    8.0
    Friendlies Staff Around, Great Weekend Getaway.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights

    It was extremely windy so the sliding door was bowing and a lot of air was coming in and whistling. We called the front desk and they came up and taped the seals up immediately which did help. The temperature did not seem to regulate very well in our room but that could have been from the door issue. It is a bit outdated but they do keep it clean. Overall, we had a great stay and the kids loved it.

    The staff was incredibly friendly! Every single person was warm and pleasant. I can't remember the last time I stayed somewhere where everyone seemed genuinely happy to be there. The food was great! We had breakfast daily which was better than most diners. We also had dinner one night at the par and the pizza was very good.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    It was a good place to stay but I would go somewhere else for breakfast.
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 2 nights

    They offer complimentary breakfast with the room but the food was pretty bad. Even the made-to-order omelets tasted like powered eggs, so we ended up going somewhere else for breakfast on our second day there.

    We stayed in a suite with 2 queen beds and it was very comfortable. There was a sink, refrigerator, and microwave in the sitting area with a table and couch. The beds were comfortable and it was nice to have an extra space with a mirror and counter to get ready outside of the bathroom. Good location and easy to find just off I-25. The staff was very friendly.

    Stayed in August 2023

  • Reviewed: 30 September 2023

    9.0
    see above
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    The living space and bedroom more than adequate in size, however the bathroom should have been bigger by two feet.It was impossible for two people to be in that room at the same time. Poor design.

    very good

    Stayed in September 2023

  • Reviewed: 7 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 1 night
    • Submitted via mobile

    Leaking roof. It was during the repair process.

    Breakfast. Stuff except one lady at the front desk. Forgot her name. Jacuzzi. Pool.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Non-Smoking Queen Two Room Suite
    • Stayed 1 night
    • Submitted via mobile

    A bit dated But clean and comfortable

    Breakfast was exceptional Free parking Staff was friendly and very helpful

    Stayed in August 2023

  • Reviewed: 17 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 6 nights
    • Submitted via mobile

    The room carpets don't look clean.

    The breakfast was great.

    Stayed in August 2023

  • Reviewed: 25 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Price a bit high and issues with reservations

    Floor we stayed on - great breakfast - great desk - Ann was awesome

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Convenient location, could use some updating
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 2 nights
    • Submitted via mobile

    Rooms and hotel looks outdated. A few staff members were a bit short and not very accommodating.

    Rooms were comfortable and clean. Had everything we needed. The whole hotel is due for some maintenance and remodeling it seems. Both elevators were out of order multiple times throughout our stay. Enjoyed our stay regardless and most staff we encountered were quite polite.

    Stayed in May 2023

  • Reviewed: 8 July 2023

    8.0
    Nice place to stay in Colorado Springs.
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 1 night
    • Submitted via mobile

    Location was nice.

    Stayed in July 2023

  • Reviewed: 23 June 2023

    8.0
    overall good experience
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Loud Fan noice outside the room.

    Stayed in June 2023

  • Reviewed: 14 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The elevators were not working properly. The door to our room stuck, we had to push our way in. There were many leaks from the rain, buckets sitting everywhere. Breakfast was not good. The food was not replenished as needed. They ran out of clean forks. The potatoes were so salty we couldn't eat them. Eggs were dry and cold.

    Comfortable bed. Restaurant and bar were good. Room was big and comfortable.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Two Room Suite
    • Stayed 6 nights

    Elevator needs work. Took a couple of calls and visit to front desk to get toilet paper and towels.

    Breakfast. Location. Person cleaning up after breakfast was friendly and worked incredibly hard- impressed with this employee.

    Stayed in May 2023

Showing 1 – 25

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