3880 West Northwest Highway, Dallas, TX 75220, United States
#34 of 170 hotels in Dallas
Guests' ChoiceBased on 565 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.7
Staff
8.8
Value for money
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 April 2024
Ilse
United StatesI
It was clean and they had a shuttle
Stayed in April 2024
Reviewed: 31 March 2024
Brianna
United StatesThe $65 upcharge at the desk, I wasn’t warned about that.
The space was very nice
Stayed in March 2024
Reviewed: 20 March 2024
Stacy
United StatesThe children running on the floor above us from 11-3 am
Our suite was super spacious and extremely clean. Staff was so friendly and helped us with our every need. The location was minutes from everywhere we were going. Privacy was a huge plus.
Stayed in March 2024
Reviewed: 11 March 2024
Ranelle
United StatesBreakfast was very good, nice selection and friendly staff.
Stayed in March 2024
Reviewed: 10 February 2024
Joy
United StatesThe main areas for breakfast and lounging were freezing cold. But it was also the coldest weekend of the year, so I can imagine it was probably hard to heat that large atrium.
We loved the extra space in the rooms, and the breakfast was great!
Stayed in January 2024
Reviewed: 8 February 2024
Ida
United StatesN/A
Breakfast was in a great location and very good.
Stayed in February 2024
Reviewed: 31 January 2024
Ignacio
MexicoDecoration in general is sooo dated and the furniture looks old, damaged and cheap.
Location
Stayed in December 2023
Reviewed: 29 January 2024
Jessica
United StatesStaff was very polite
Very clean and nice
Stayed in January 2024
Reviewed: 28 January 2024
Tingting
FranceAirport shuttle service is excellent
Stayed in January 2024
Reviewed: 24 January 2024
Elsa
United StatesI got charged the parking fee twice because I had to make two separate reservations due that Friday was not available when I made my reservation
Everything was good and clean breakfast was delicious
Stayed in January 2024
Reviewed: 25 December 2023
Jorge
United StatesParking price for stay was $12 on top of charges per day
Very clean, great staff and really enjoyed the pool and breakfast.
Stayed in December 2023
Reviewed: 23 December 2023
Dann
United StatesThe air conditioning didn’t seem to get as cold as I like it but in their defense I like it set at 65.
Room was spacious and comfortable. Breakfast was excellent and the staff was very friendly.
Stayed in December 2023
Reviewed: 22 December 2023
Dunsmore
United StatesHeat was not working. Had to have a repairman fix it. Paid parking.
Breakfast
Stayed in December 2023
Reviewed: 19 December 2023
Jonathan
United StatesPillows were WAY too soft; they collapsed with a little weight.
Staff was friendly; rooms were clean.
Stayed in November 2023
Reviewed: 26 November 2023
Robert
United Statespaying for parking
Very clean, staff was friendly
Stayed in November 2023
Reviewed: 13 November 2023
Thielen
United StatesPillows were down alternative. They were way too soft for my liking, no support. The mattress was a little hard. I'm used to my Sleep Number bed, so most beds are too hard.
Everyone was very nice. The hotel was clean. The breakfast was great. The evening reception was nice. Location was good for what we were doing. Only about 15-20 minutes from downtown. If im in Dallas again, I will definitely be staying here.
Stayed in November 2023
Reviewed: 27 October 2023
Gladney
United StatesThomas, the shuttle driver, was very helpful. I followed him to Budget (in my rented car). I returned it. He waited for me and drove me back toe the hotel. This was very helpful. We had a nice conversation on our way back to the hotel.
Stayed in October 2023
Reviewed: 9 September 2023
Jeremy
United Stateseverything as usual
We always stay at the Embassy Suites, we love the rooms and staff.
Stayed in September 2023
Reviewed: 7 September 2023
Maria
United StatesThe sofa bed it was really uncomfortable But everything was really good
That is really clean
Stayed in September 2023
Reviewed: 21 July 2023
John
United StatesN/a
Breakfast was good
Stayed in July 2023
Reviewed: 14 July 2023
Helen
United StatesNothing
Close to airport
Stayed in June 2023
Reviewed: 5 July 2023
Amaya
United StatesOnly one elevator was on use.
Beautiful hotel.. only elevator was working so it was an inconvenience
Stayed in July 2023
Reviewed: 27 June 2023
Darlene
United StatesTime breakfast was stop being serve, parking payments, not enough outlets in bedroom, didn’t like revolving doors, and handicapped doorway area hard to use
Clean and close to what I was doing
Stayed in June 2023
Reviewed: 2 June 2023
Tracey
United StatesWe arrvied around 6:30 p.m. on Tuesday, woke up Wednesday and requested maid service (per the sign on the mirror in the bathroom). At 3:00 when we returned our room had not been cleaned. Went to the front desk and was told by the staffer that I needed to give a "24 Hour" notice. No where does it say that and I told him, not to mention, the lady I spoke with when requesting, never informed me of it. He said he would request again but that it was not guaranteed. We returned after dinner and our room was nicely cleaned. I am glad it worked out but he needs to be advised that is incorrect. You don't tell customers that there is a "24 Hour" notice to have your room cleaned. Never heard of that one!!
Stayed in June 2023
Nida, Lithuania
Mijas Costa, Spain
Eilat, Israel
Annagry, Ireland
Bytom, Poland
Koprivshtitsa, Bulgaria
Wharton, USA
Turin, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content