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  5. Reviews of Embassy Suites by Hilton El Paso

Reviews of Embassy Suites by Hilton El Paso This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6100 Gateway East, El Paso, TX 79905, United States of America

#26 of 96 hotels in El Paso

Guests' Choice

Review Score

Based on 405 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights

    The rooms were beyond noisy. I was shocked at how much street/car noise there was. This would definitely make me think twice about staying here again.

    Staff was very friendly and location was easy to access

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our stay was amazing from check in to check out.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    This classy hotel is worth the slightly higher price. The room, facilities, and breakfast are high quality.
    • Leisure trip
    • Family with young children
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing was said about construction at check in but stairways were blocked and plastic tarping is up. The hot tub barely got warm. We thought maybe it wasn’t turned on and pushed the red on/off button but a maintenance person came to tell us we turned the emergency cut off off. An emergency power off label would have helped to clarify.

    Clean, lots of room, swimming pool/ hot tub, great breakfast, elegant, suite style room

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Overall, I was happy with my stay.
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a lot of children running around, digging and playing all over the breakfast food as we were trying to eat.

    Breakfast was nice. There were a lot of different options.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Was good
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very good

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room interior was dated, it can use an update, otherwise great size and amenities

    The location and breakfast buffet was great

    Stayed in February 2024

  • Reviewed: December 19, 2023

    9.0
    It was short but really good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast omelet took a little while.

    Free breakfast, awesome room, and great location

    Stayed in December 2023

  • Reviewed: December 18, 2023

    7.0
    Underwhelmed
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    The toilet seat was wonky and the room was not welcoming. The breakfast, though a bonus, was served way too late for a traveling family, so we ended up eating elsewhere. 7:30 on a weekend...really? Not impressed at all.

    The indoor pool was nice.

    Stayed in November 2023

  • Reviewed: November 12, 2023

    7.0
    Clean. Heated Pool.
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Restroom needs updating

    Staff was great and helpful. Breakfast was good; they make egg omeletts how you like. I loved there heated pool it was great. Beds were great. Room very clean.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    7.0
    El Paso
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    1 of the 2 TV's didn't work in the room and the one that did work barely caught any channels in its own guide.

    Location and bkfst

    Stayed in November 2023

  • Reviewed: October 23, 2023

    9.0
    Great Stay
    • Leisure trip
    • Family with young children
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    The complimentary drinks were great, the room was nice, clean and comfortable. . . I had a bedroom style which was good. The pool and gym were clean and in good condition. Breakfast was also great.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom need renovation and better cleaning.

    The breakfast was very good.

    Stayed in September 2023

  • Reviewed: October 16, 2023

    8.0
    Nice place
    • Leisure trip
    • Family with young children
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The swimming pool , was a little strong with the chemicals

    The location

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    A nice hotel at a reasonable price.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    NA

    We didn't eat there

    Stayed in October 2023

  • Reviewed: October 1, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom is not updated, but everything was clean

    staff and food were the highlights of the stay

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Breakfast was ready every morning when I was up at 7:00 a.m
    • Business trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Pool area never had clean towels.

    Location. Friendly staff, especially breakfast staff who was very friendly and ready to accommodate my family for a smooth morning

    Stayed in July 2023

  • Reviewed: September 5, 2023

    8.0
    A place to sleep .
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Internet and bathroom (too small)

    Location, breakfast and staff

    Stayed in September 2023

  • Reviewed: August 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was cold The bathroom lighting was very dim

    The breakfast Size of the room

    Stayed in August 2023

  • Reviewed: August 21, 2023

    8.0
    Good value and location.
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Maintenence workers were rude saying they needed to do wiring in our room. Had to ask front desk to move us, which to their credit, they did.

    Location and rooms.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    7.0
    Great location and the friendliest and most helpful staff I've encountered for hotel stays.
    • Leisure trip
    • Family with young children
    • Two-Room Queen Suite with Bath Tub - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed linen torn. Towels were stiffer than I'd expect based on pricing, room smelled strongly of bleach when we checked in. Quality of continental breakfast was very low. Would recommend less and better over more and low.

    It had the room I needed. Was clean, comfortable. Staff was so friendly and great!!

    Stayed in July 2023

  • Reviewed: July 28, 2023

    9.0
    Interestion
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed in room 220 had a huge dip in it on the left side and was very uncomfortable.

    The breakfast was great and the spacious rooms were awesone.

    Stayed in June 2023

  • Reviewed: July 15, 2023

    9.0
    All was great
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean .. nice staff

    Stayed in June 2023

  • Reviewed: July 13, 2023

    8.0
    It was excellent!
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 4 nights

    Did not get to breakfast but it smelled great!

    Stayed in May 2023

  • Reviewed: July 5, 2023

    7.0
    I think I will do it again but on a different floor .
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My bathtub was not draining properly

    Everyone was very attentive to service.

    Stayed in July 2023

Showing 1 - 25

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