6100 Gateway East, El Paso, TX 79905, United States of America
#26 of 96 hotels in El Paso
Guests' ChoiceBased on 405 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Denise
United States of AmericaThe rooms were beyond noisy. I was shocked at how much street/car noise there was. This would definitely make me think twice about staying here again.
Staff was very friendly and location was easy to access
Stayed in March 2024
Reviewed: March 25, 2024
Rosario
United States of AmericaOur stay was amazing from check in to check out.
Stayed in March 2024
Reviewed: March 23, 2024
Kattner
United States of AmericaNothing was said about construction at check in but stairways were blocked and plastic tarping is up. The hot tub barely got warm. We thought maybe it wasn’t turned on and pushed the red on/off button but a maintenance person came to tell us we turned the emergency cut off off. An emergency power off label would have helped to clarify.
Clean, lots of room, swimming pool/ hot tub, great breakfast, elegant, suite style room
Stayed in March 2024
Reviewed: March 14, 2024
Williams
United States of AmericaThere was a lot of children running around, digging and playing all over the breakfast food as we were trying to eat.
Breakfast was nice. There were a lot of different options.
Stayed in March 2024
Reviewed: March 4, 2024
Felix
United States of AmericaVery good
Stayed in March 2024
Reviewed: March 2, 2024
Dawn
United States of AmericaThe room interior was dated, it can use an update, otherwise great size and amenities
The location and breakfast buffet was great
Stayed in February 2024
Reviewed: December 19, 2023
John
United States of AmericaThe breakfast omelet took a little while.
Free breakfast, awesome room, and great location
Stayed in December 2023
Reviewed: December 18, 2023
Sheryl
United States of AmericaThe toilet seat was wonky and the room was not welcoming. The breakfast, though a bonus, was served way too late for a traveling family, so we ended up eating elsewhere. 7:30 on a weekend...really? Not impressed at all.
The indoor pool was nice.
Stayed in November 2023
Reviewed: November 12, 2023
Monica
United States of AmericaRestroom needs updating
Staff was great and helpful. Breakfast was good; they make egg omeletts how you like. I loved there heated pool it was great. Beds were great. Room very clean.
Stayed in November 2023
Reviewed: November 5, 2023
Cory
United States of America1 of the 2 TV's didn't work in the room and the one that did work barely caught any channels in its own guide.
Location and bkfst
Stayed in November 2023
Reviewed: October 23, 2023
Narmita
United States of AmericaNothing!
The complimentary drinks were great, the room was nice, clean and comfortable. . . I had a bedroom style which was good. The pool and gym were clean and in good condition. Breakfast was also great.
Stayed in October 2023
Reviewed: October 22, 2023
De
United States of AmericaThe bathroom need renovation and better cleaning.
The breakfast was very good.
Stayed in September 2023
Reviewed: October 16, 2023
Ardena
United States of AmericaThe swimming pool , was a little strong with the chemicals
The location
Stayed in October 2023
Reviewed: October 12, 2023
Tammy
United States of AmericaNA
We didn't eat there
Stayed in October 2023
Reviewed: October 1, 2023
Courtney
United States of AmericaThe bathroom is not updated, but everything was clean
staff and food were the highlights of the stay
Stayed in September 2023
Reviewed: September 6, 2023
Marco
United States of AmericaPool area never had clean towels.
Location. Friendly staff, especially breakfast staff who was very friendly and ready to accommodate my family for a smooth morning
Stayed in July 2023
Reviewed: September 5, 2023
Oscar
MexicoInternet and bathroom (too small)
Location, breakfast and staff
Stayed in September 2023
Reviewed: August 23, 2023
Ulibarri
United States of AmericaThe pool was cold The bathroom lighting was very dim
The breakfast Size of the room
Stayed in August 2023
Reviewed: August 21, 2023
Csanchez505
United States of AmericaMaintenence workers were rude saying they needed to do wiring in our room. Had to ask front desk to move us, which to their credit, they did.
Location and rooms.
Stayed in August 2023
Reviewed: August 3, 2023
Angela
United States of AmericaBed linen torn. Towels were stiffer than I'd expect based on pricing, room smelled strongly of bleach when we checked in. Quality of continental breakfast was very low. Would recommend less and better over more and low.
It had the room I needed. Was clean, comfortable. Staff was so friendly and great!!
Stayed in July 2023
Reviewed: July 28, 2023
Beth
United States of AmericaThe bed in room 220 had a huge dip in it on the left side and was very uncomfortable.
The breakfast was great and the spacious rooms were awesone.
Stayed in June 2023
Reviewed: July 15, 2023
Robert
United States of AmericaClean .. nice staff
Stayed in June 2023
Reviewed: July 13, 2023
Carter
United States of AmericaDid not get to breakfast but it smelled great!
Stayed in May 2023
Reviewed: July 5, 2023
Figueroa
United States of AmericaMy bathtub was not draining properly
Everyone was very attentive to service.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content