400 New Britain Avenue, Plainville, CT 06062, United States
#1 of 1 hotels in Plainville
Guests' ChoiceBased on 199 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.6
Facilities
8.2
Staff
8.6
Value for money
7.9
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End of dialog contentReviewed: 21 January 2024
Donna
United StatesThat the restaurant attached closed.
Breakfast was great and so was location.
Stayed in December 2023
Reviewed: 27 December 2023
Diane
United StatesWish breakfast lasted a little longer 10-10:30 stop time
Got there late but there was a packaged breakfast sandwich warmed up and it was good.
Stayed in December 2023
Reviewed: 5 November 2023
Edward
United StatesThe hotel restaurant was not open (in late Oct 2023) and there was no nearby (walkable) restaurant. Surveillance of the large parking lot might be be better (a car was broken into overnight and the driver told us that the hotel security camera's view of his car was blocked by a tree).
Good breakfast selection and large breakfast area. Employees all were very nice and courteous. Our room and all public areas were clean and we felt safe staying there. Quiet yet convenient location. Reliable wake-up calls. Room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate). Availability of 2 computers in lobby.
Stayed in November 2023
Reviewed: 19 October 2023
Taylor
United StatesFirst night a car had its wheels stolen and was left on egg crates.
Staff was very friendly and helpful.
Stayed in September 2023
Reviewed: 27 September 2023
Ellen
United StatesStaff at reception was fantastic. Room was spacios, very clean, and had good pillows!!
Stayed in September 2023
Reviewed: 11 September 2023
Helen
United StatesPrice a little high but still a good value for the money.
Great breakfast. Room very clean. Bed comfortable. Great location. We decided to book at Marriott Hotels for the remainder of the trip.
Stayed in August 2023
Reviewed: 4 July 2023
Miroslaw
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 12 June 2023
Dawn
United StatesUnfortunately there was some vandalism to vehicles in the parking lot, first night there was a vehicle with a broken window, and the last morning there was a vehicle that all 4 wheels had been stolen
Friendly staff, clean comfortable rooms
Stayed in May 2023
Reviewed: 31 May 2023
Marixza
United Statesthey did not clean room very well before stay, found previous customer's little kid socks, and they did not dust, spider webs above bed
love everything
Stayed in May 2023
Reviewed: 29 May 2023
Michelle
United StatesI didn't realize I booked a room with one king bed and we are a family of two adults and two kids. upon check in, no one questioned our room choice and sent us on our way. we called the front desk to ask for a cot when we realized sleeping would be difficult, and we’re told “yes we have them, but your room is too small for one. want an extra pillow and blanket?” my son ended up sleeping on the floor the first night and we sent him to stay with family the second night to spare him having to do that again. it would have been nice if at check in we were told our room selection wouldn’t be sufficient for our family size
breakfast was amazing. the breakfast staff are great and selection is better than any other hotel I've seen. clean rooms and common areas. pool is warm and clean. very comfortable stay
Stayed in May 2023
Reviewed: 27 May 2023
Vikram
IndiaCustomer service responsiveness
Location Staff
Stayed in May 2023
Reviewed: 8 May 2023
Rosa
United StatesI wake up with back pain but nothing new for me
the breakfast was really good and location was good
Stayed in April 2023
Reviewed: 8 May 2023
Michael
United StatesThe water pressure and temperature from the shower was very lukewarm. Even after switching rooms, it didn't seem to help . Also, the breakfast was underwhelming, and I wish the pool was a bit larger .
This hotel was exceptionally clean,and the staff were very helpful and friendly. Very welcoming. The restaurant attached to the hotel, Craft Kitchen, was amazing.
Stayed in May 2023
Reviewed: 2 May 2023
Maria
United StatesWas exelent
Everything was good
Stayed in April 2023
Reviewed: 4 March 2023
Dawn
United Stateslocation
Stayed in February 2023
Reviewed: 27 February 2023
Rodeerich
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 2 February 2023
Samantha
United StatesI wish we had a few more towels
The kids enjoyed the pool, and the breakfast. The beds were so comfortable they instantly fell asleep.
Stayed in February 2023
Reviewed: 20 January 2023
Barbra
United Statesnot happy that the pool was out of service
Stayed in January 2023
Reviewed: 5 November 2022
Jorge
United StatesBreakfast tasted artificial or powdered
Breakfast tasted artificial. The coffee was good.
Stayed in November 2022
Reviewed: 7 October 2022
Hilary
United StatesWish there had been a USB port at the desk. The bed was less comfortable than I was expecting - a little too firm for me, so I woke up with a back ache.
Best hotel breakfast I've found, with lots of options. Pleasant staff, and a nice room. The later checkout time was wonderful - noon instead of 11am like most hotels have.
Stayed in September 2022
Reviewed: 21 September 2022
Nonece
United StatesRoom was clean and the staff was wonderful and very accommodating . Would definitely book the same place again!
Stayed in September 2022
Reviewed: 22 August 2022
Jodi
United Statesno toiletries in bathroom - shampoo, toothpaste, etc
overall nice
Stayed in August 2022
Reviewed: 7 August 2022
Felitsky
United StatesBreakfast needs a little more variety. Not everyone eats eggs. Pancakes or waffles would had been nice. Cereal needs more of both children and adults will eat. More bacon less sausage.
Stayed in August 2022
Reviewed: 25 July 2022
Joseph
United StatesThe bathroom could have been cleaner- and in better shape. One of the shower shelves had been recaulked and big cracks in the caulking. Some hairs in the tub. The a/c was not up to keeping the room cool enough.
The staff was friendly - and the breakfast was fine.
Stayed in July 2022
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