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Reviews of Fairfield by Marriott Rochester Henrietta/University Area 3 stars

4695 West Henrietta Road, Henrietta, NY 14467, United States

#3 of 9 hotels in Henrietta

Guests' Choice

Review score

Based on 100 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 22 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    The front door was broken,so it was kept open. It was 16°outside. The doorway was all slush and very slippery

    I booked 2 queen beds but they only had a room with a king. The elevator was not in service and no signs indicating so on the ground floor. We had to go up and down the stairway to the 3rd floor. With luggage.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    7.0
    Adequate
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    It is outdated for the price. There are more quality and modern hotels in comparison of the same star rating.

    I liked the location and it was convenient for me. Near a Wendy's and Tim Hortons. The staff were friendly WiFi

    Stayed in October 2023

  • Reviewed: 7 November 2023

    7.0
    Clean but quite pricey for what it is
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It is outdated comparative to other properties. I stayed in 2 two-star hotels in New York State that were far superior given the price and that the Fairfield by Marriott is a 3 star hotel - it was not on par with the others.

    The location was convenient to my needs and it is close to a Wendy’s and Tim Hortons. WiFi was good and the staff were all excellent. It was clean.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    7.0
    Good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Being able to hear people in the hall

    The pool was a great amenity for my daughter. The free breakfast was also an added plus!

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    Overall clean. Expensive for a short visit
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The setup in the bathroom between the door and toilet there is no room between to walk.

    Breakfast included, other amenities like mini fridge and microwave

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows were weird ,bed wasn't to comfortable, shower was hard to control

    Stayed in October 2023

  • Reviewed: 24 September 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Guest room, 2 Queen
    • Stayed 4 nights

    Housekeeping was of variable quality. You usually had to ask at the reception. This is an unfortunate post-COVID practice. Many hotels significantly increased their prices but pretending they are understaffed they do not do housekeeping everyday. If the salary of the staff was higher I suppose they would not be understaffed anymore and could receive their clients under much better conditions. Platforms like Booking.com you start including the issue of housekeeping as one of the evaluation criteria.

    Reception staff always ready to help.Did not have breakfast on site, can't comment. Location as expected (I knew the area). You definitely need a car if you plan to stay there.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    8.0
    A decent option in south Rochester.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The bathroom was tiny ... could barely swing the door past the front of the toilet, and then it covered the entrance into the shower. The room and hotel felt a little damp, perhaps because it was hot and humid during our visit.

    Our room was very large ... much larger than some other rooms based on the schematic on the inside of the room's door. Breakfast had fantastic muffins. The other breakfast options were fine … eggs, waffles, more eggs, sausage/bacon, bagels, cold cereal, instant oatmeal, etc. Location is near the interstate and thruway and about 10 minutes from downtown.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    7.0
    I would stay again. Hopefully the issues will be addressed.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was damp in our room in the morning (towels never dried, carpet felt damp and even our clothes were even a bit damp from just being in the room). I think an issue with air conditioning? Did report it but we were leaving. Breakfast was OK but too many people crammed into very small space and tables arranged so you could not even get to all the seating. Bad layout.

    Comfy bed, great location near RIT, breakfast included

    Stayed in August 2023

  • Reviewed: 20 August 2023

    7.0
    The room was clean but smelled like mildew
    • Leisure trip
    • People with friends
    • Guest room, 2 Queen
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled like mildew from the air conditioning.

    The staff was friendly the free breakfast was good. It was close to my daughters college.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    Receptionist did not offer help with calling to toll roads ##826

    Good breakfast. Nice room.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    9.0
    Excellent!
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all. It was great!

    My room was very comfortable and clean! The staff was wonderful. My compliments to the woman who was running breakfast. It was mobbed, and she kept the food coming out very efficiently. The breakfast itself was great! There was a great spread. I would definitely say at this hotel again.

    Stayed in August 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    If you need a firm mattress these were a bit soft. Comfortable for one of us but too soft for the one with back problems

    Very convenient location for an overnight stop in our travels. The property was very clean as well

    Stayed in July 2023

  • Reviewed: 20 June 2023

    8.0
    Great hotel for a lower price
    • Leisure trip
    • Group
    • Guest room, 2 Queen
    • Stayed 1 night
    • Submitted via mobile

    Hallway carpet and wallpaper very dated, but the rooms and public areas were modern.

    Basic but very detailed for comfort. First hotel we've stayed in that offered oatmilk along with other dairy free and gluten free choices for breakfast. Squeaky clean new bathrooms.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    The breakfast was loaded with a wide assortment of delicious food. I enjoyed the parking facilities. The electric chargi
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    convenient to all of the different highways I needed to access during my stay..

    Stayed in June 2023

  • Reviewed: 2 May 2023

    8.0
    good value, great location and staff
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    great staff

    Stayed in April 2023

  • Reviewed: 10 April 2023

    8.0
    Two night stay for work. Met my needs perfectly.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I was satisfied with my stay.

    The Breakfast was good . Good variety of offerings.

    Stayed in March 2023

  • Reviewed: 21 March 2023

    9.0
    Had a good stay - quite quiet.
    • Leisure trip
    • Group
    • Guest room, 2 Queen
    • Stayed 2 nights

    See above.

    The breakfast was reasonably good, had a good selection of food. Ran out of food before the 10 am closing with no effort to replace . Disappointed that there was no waffle maker--had only pre-packed little waffles that looked unappetizing.

    Stayed in March 2023

  • Reviewed: 6 September 2022

    8.0
    Very good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location

    Stayed in August 2022

  • Reviewed: 25 August 2022

    8.0
    Pleasant Stay
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 3 nights
    • Submitted via mobile

    Very limited choices for breakfast, and I think that it’s overpriced.

    The location of the hotel was convenient for us.

    Stayed in August 2022

  • Reviewed: 20 July 2022

    8.0
    Nice clean room and building, helpful staff.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen
    • Stayed 5 nights
    • Submitted via mobile

    clean rooms, everything looks really new

    Stayed in July 2022

  • Reviewed: 3 July 2022

    8.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The price for the room was over what it was worth for a night stay . And the breakfast was a bit to be desired .

    Comfortable

    Stayed in July 2022

  • Reviewed: 11 June 2022

    7.0
    Expensive clean comfy stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was very expensive.

    Breakfast was very good, good coffee and fruit, room was small but clean and comfy.

    Stayed in June 2022

  • Reviewed: 17 August 2021

    7.0
    We had a pleasant stay.
    • Leisure trip
    • Couple
    • Guest room, 2 Queen
    • Stayed 1 night

    Bad odor: there was a bad odor in the carpet, and the bathroom smelled bad.

    Very friendly staff.

    Stayed in August 2021

Showing 1 – 25

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