4695 West Henrietta Road, Henrietta, NY 14467, United States
#3 of 9 hotels in Henrietta
Guests' ChoiceBased on 100 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
8.0
Staff
8.6
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 22 January 2024
Martha
United StatesThe front door was broken,so it was kept open. It was 16°outside. The doorway was all slush and very slippery
I booked 2 queen beds but they only had a room with a king. The elevator was not in service and no signs indicating so on the ground floor. We had to go up and down the stairway to the 3rd floor. With luggage.
Stayed in January 2024
Reviewed: 11 December 2023
Hidden_horcrux
AustraliaIt is outdated for the price. There are more quality and modern hotels in comparison of the same star rating.
I liked the location and it was convenient for me. Near a Wendy's and Tim Hortons. The staff were friendly WiFi
Stayed in October 2023
Reviewed: 7 November 2023
Petra
AustraliaIt is outdated comparative to other properties. I stayed in 2 two-star hotels in New York State that were far superior given the price and that the Fairfield by Marriott is a 3 star hotel - it was not on par with the others.
The location was convenient to my needs and it is close to a Wendy’s and Tim Hortons. WiFi was good and the staff were all excellent. It was clean.
Stayed in October 2023
Reviewed: 30 October 2023
Natalie
United StatesBeing able to hear people in the hall
The pool was a great amenity for my daughter. The free breakfast was also an added plus!
Stayed in October 2023
Reviewed: 16 October 2023
Marcia
United StatesThe setup in the bathroom between the door and toilet there is no room between to walk.
Breakfast included, other amenities like mini fridge and microwave
Stayed in October 2023
Reviewed: 2 October 2023
Squires
CanadaPillows were weird ,bed wasn't to comfortable, shower was hard to control
Stayed in October 2023
Reviewed: 24 September 2023
Alex
FranceHousekeeping was of variable quality. You usually had to ask at the reception. This is an unfortunate post-COVID practice. Many hotels significantly increased their prices but pretending they are understaffed they do not do housekeeping everyday. If the salary of the staff was higher I suppose they would not be understaffed anymore and could receive their clients under much better conditions. Platforms like Booking.com you start including the issue of housekeeping as one of the evaluation criteria.
Reception staff always ready to help.Did not have breakfast on site, can't comment. Location as expected (I knew the area). You definitely need a car if you plan to stay there.
Stayed in September 2023
Reviewed: 7 September 2023
Wanderingbrad
United StatesThe bathroom was tiny ... could barely swing the door past the front of the toilet, and then it covered the entrance into the shower. The room and hotel felt a little damp, perhaps because it was hot and humid during our visit.
Our room was very large ... much larger than some other rooms based on the schematic on the inside of the room's door. Breakfast had fantastic muffins. The other breakfast options were fine … eggs, waffles, more eggs, sausage/bacon, bagels, cold cereal, instant oatmeal, etc. Location is near the interstate and thruway and about 10 minutes from downtown.
Stayed in September 2023
Reviewed: 4 September 2023
Denise
United StatesEverything was damp in our room in the morning (towels never dried, carpet felt damp and even our clothes were even a bit damp from just being in the room). I think an issue with air conditioning? Did report it but we were leaving. Breakfast was OK but too many people crammed into very small space and tables arranged so you could not even get to all the seating. Bad layout.
Comfy bed, great location near RIT, breakfast included
Stayed in August 2023
Reviewed: 20 August 2023
Tara
United StatesThe room smelled like mildew from the air conditioning.
The staff was friendly the free breakfast was good. It was close to my daughters college.
Stayed in August 2023
Reviewed: 12 August 2023
Maurice
BelgiumReceptionist did not offer help with calling to toll roads ##826
Good breakfast. Nice room.
Stayed in August 2023
Reviewed: 6 August 2023
Gabrielle
United StatesNothing at all. It was great!
My room was very comfortable and clean! The staff was wonderful. My compliments to the woman who was running breakfast. It was mobbed, and she kept the food coming out very efficiently. The breakfast itself was great! There was a great spread. I would definitely say at this hotel again.
Stayed in August 2023
Reviewed: 28 July 2023
Nancy
United StatesIf you need a firm mattress these were a bit soft. Comfortable for one of us but too soft for the one with back problems
Very convenient location for an overnight stop in our travels. The property was very clean as well
Stayed in July 2023
Reviewed: 20 June 2023
Lisa
United StatesHallway carpet and wallpaper very dated, but the rooms and public areas were modern.
Basic but very detailed for comfort. First hotel we've stayed in that offered oatmilk along with other dairy free and gluten free choices for breakfast. Squeaky clean new bathrooms.
Stayed in June 2023
Reviewed: 12 June 2023
Kris
United Statesnothing
convenient to all of the different highways I needed to access during my stay..
Stayed in June 2023
Reviewed: 2 May 2023
Trish
United Statesnothing
great staff
Stayed in April 2023
Reviewed: 10 April 2023
Michael
United StatesI was satisfied with my stay.
The Breakfast was good . Good variety of offerings.
Stayed in March 2023
Reviewed: 21 March 2023
Penny
United StatesSee above.
The breakfast was reasonably good, had a good selection of food. Ran out of food before the 10 am closing with no effort to replace . Disappointed that there was no waffle maker--had only pre-packed little waffles that looked unappetizing.
Stayed in March 2023
Reviewed: 6 September 2022
Kumar
CanadaExcellent location
Stayed in August 2022
Reviewed: 25 August 2022
Js
JordanVery limited choices for breakfast, and I think that it’s overpriced.
The location of the hotel was convenient for us.
Stayed in August 2022
Reviewed: 20 July 2022
Miller
United Statesclean rooms, everything looks really new
Stayed in July 2022
Reviewed: 3 July 2022
Lorrina
United StatesThe price for the room was over what it was worth for a night stay . And the breakfast was a bit to be desired .
Comfortable
Stayed in July 2022
Reviewed: 11 June 2022
Ellisen
United StatesIt was very expensive.
Breakfast was very good, good coffee and fruit, room was small but clean and comfy.
Stayed in June 2022
Reviewed: 17 August 2021
Rosine
United StatesBad odor: there was a bad odor in the carpet, and the bathroom smelled bad.
Very friendly staff.
Stayed in August 2021
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