Sink was stopping up and my sheets wasn’t tight like my bed wasn’t made fresh

The pool

Stayed in September 2025

The carpet in the rooms.

The pool

Stayed in September 2025

The pillows weren't that comfortable. All four of us staying there agreed on that. Otherwise the beds were very comfortable.

We were going to an event at the American Airlines Center, so the location was very convenient. The room was very clean and spacious. The staff was very helpful and professional. Their bar was under construction, so they created a temporary bar that we could use after the performance. That was nice planning on their part.

Stayed in September 2025

Didn’t have a microwave

It was good and excited

Stayed in September 2025

I think it was fine. A bit dated and the pool was busy but unstaffed which felt like a miss to me but it didn’t really bother me.

We wanted a hotel that was convenient for getting around by car or by foot. This hit the mark.

Stayed in May 2025

I was not informed of a 54.00 fee for valet. Only left with the car once. This was an unexpected expense. I always generously tip valet, but I doubt that the staff received benefit from the monies.

It was quiet during the stay and room was clean.

Stayed in July 2025

The shower/water pressure was great but the water did not drain in the tub. It required a constant on and off to comfortably take a shower. Plus, the shower curtain was too long for the height and dragged in the shower. We also found fake eyelashes on the bed stand which meant it wasn’t wiped down or cleaned.

The location was great and in walking distance to American Airlines Center. The pool was also clean and great to use on a hot summer day.

Stayed in July 2025

The elevators didn’t work for part of a day and neither did the cable TV. Also they do not have free WiFi

Property was clean and in a good location. The pool was nice.

Stayed in July 2025

Takes a good minute to check in & out. There aren’t many restaurants around convenient to walk to & food delivery services don’t like to deliver there. WiFi is kinda slow. Only one elevator was working in the whole hotel (both towers) and it was tiny.

Excellent: - Staff - In Room Dining - Pool - cleanliness - comfort

Stayed in July 2025

Classic

Stayed in July 2025

Room allocated had leakage. The staff helped allocate a new room. The lady manning the check-in desk/ reception on the morning of 20the July 2025 was VERY RUDE and spoilt my day! The manager was helpful but curt and cold. I would call them out and have the guests watch out for them.

Location was good. Doormen friendly. So was staff at the Bar

Stayed in June 2025

Didn’t have a microwave

The stafff

Stayed in June 2025

Parking situation offered is not ideal. $50 a night — however, I was able to get a spotfinder parking spot very close for $8. The bathroom in my room was dated— tub needs refinishing, tile and grout were not in great condition. I also generally don’t love things like cloth upholstery on a chair in a hotel room, how is that cleaned between uses? I also think the pool could benefit from some floats because there really is no where to stand or lounge. There was a small shelf but that is where the babies were playing. I really liked the availability of a deep end to relax and swim away from the splashing kiddos but like I said, no where really to hang out unless you have a noodle/ tube/ float.

The location was wonderful. The 9ft deep pool and view is gorgeous. The food and service was stunning. I had wonderful interactions with staff. I am allergic to eggs and eat gluten free and there were actually multiple things I could eat and the dishes were thoughtful and delicious (short rib tostada, crispy cauliflower). The drinks and bartender in the lobby were fantastic. Even the gentleman who delivered my room service was very friendly and accommodating.

Stayed in June 2025

Charges for everything. Couldn’t use room refrigerator as it is stocked with overpriced beverages you couldn’t remove without additional room charges No microwave only single cup coffee maker

Location to access downtown area

Stayed in June 2025

The hotel is "tired". It could use a coat of paint the the pool area could be so much prettier.

The staff were the most helpful in all our travels in the US. Went out of their way to provide excellent service and advice of best restaurants and bars.

Stayed in June 2025

Only critique I have is the room could be update just a bit. No fan in the bathroom for steam for the shower, and the air conditioner felt like it hardly did any cooling.

The staff and amenities were fantastic as well as the location as we were down for the fan expo.

Stayed in June 2025

Parking

Location and price

Stayed in May 2025

Sometimes the elevators were too busy, but it didn't impact my stay.

Overall, I had a great experience. The bedrooms are spacious, the beds are comfortable, and everything is clean. Staff were always available and happy to help with our questions and requests. The location is good, close to various restaurants and bars. Additionally, had a good time at the pool, enjoying the hot weather in Dallas.

Stayed in May 2025

Bath tub would not drain

Staff excellent

Stayed in May 2025

The elevators are always an issue at Fairmont hotels

The convenience to everything in Downtown Dallas.

Stayed in May 2025

Small room not a great price value.

Location was great and right in middle of everything

Stayed in May 2025

A very comfortable 4 star hotel located an 8 minute walk from the thriving AT&T Square. Staff were exceptionally helpful and the room was lovely.

Stayed in May 2025

A bit noisy and outdated, you could hear the elevator running and noise from outside traffic.

Good location

Stayed in April 2025

The location and view from the room was great. The Concierge and Valet staff were absolutely fantastic

Stayed in March 2025