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Reviews of Five Star Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2748 East Garvey Avenue South, West Covina, CA 91791, United States of America

#9 of 9 hotels in West Covina

Guests' Choice

Review Score

Based on 179 hotel reviews

3.7

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.5

  • Location

    5.7

  • Facilities

    4.4

  • Staff

    5.0

  • Value for money

    4.6

  • Free WiFi

    3.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 23, 2024

    4.0
    • With a pet
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 8, 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No security or Rooms aren't cleansy

    Location

    Stayed in November 2023

  • Reviewed: November 3, 2023

    5.0
    Fair
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Not like it

    the room is not clean has cockroach

    Stayed in November 2023

  • Reviewed: October 27, 2023

    5.0
    Fair
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisey neighbors bk n forth outsode all night continually wak9ng me up

    Comfy bed

    Stayed in October 2023

  • Reviewed: October 14, 2023

    5.0
    Needs to work on those suggestions mentioned to GROW
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Morning front office worker needs to learn how to listen and not cut people off. She just can DNR you because she want. Invest in parking lot make it look happy not sad.

    Housekeeping great people skills and if they don't understand you will do there best to get what you need

    Stayed in October 2023

  • Reviewed: October 2, 2023

    4.0
    Was disappointed.😠
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really like I said the property was pretty nasty outside. And there was a lady like maybe a homeless one sitting on the stairs with liquor and smoking and I don’t like the smell of smoke.

    The room was clean bed was comfortable. No coffee machine and the office I though was very rude. The outside was very dirty. The tv didn’t work no phone in room had to call the front desk from my personal phone to let them know the tv didn’t work. They tried to tell what to do over the phone I kept telling them it’s not working. He wasn’t happy he had to come up to fix the tv. He said to give him 15 minutes cause he was helping a customer we waited over 15 minutes my husband had to go down to find out what was taking so long. There were no customers he was helping he finally came up he couldn’t get it to work and said sorry it’s not working. We told him someone needs to fix it I paid for this room and everything should work in it. So he finally said he would put on the internet so the tv should work now. I just think they don’t take care of there customers good. So this is why I would never stay there again. I don’t like the way we got treated.

    Stayed in October 2023

  • Reviewed: June 4, 2023

    5.0
    Location was perfect. But the room furniture and appliances were in horrible shape.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Curtains were ripped and taped together. Furniture had "No hoes here" written on it. The lamps did not have light bulbs and were broken anyway. Not very clean.

    The location perfect

    Stayed in May 2023

  • Reviewed: May 24, 2023

    4.0
    An okay stay but the booking did not match the room. People were permanent residents there.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    I booked the room for the spa bath. It was dirty without a water stopper. To top it off the jets did not work. Kinda sucked could have just got a regular room anywhere for a cheaper price.

    Stayed in May 2023

  • Reviewed: May 22, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Room with Two Queen Beds
    • Stayed 1 night

    What I didn’t like-Rooms were not clean, graffiti in the room, to noisy; to many dog poo outside the room, check in and out window to dirty unable to see whom you were talking too

    Nothing

    Stayed in May 2023

  • Reviewed: March 14, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that I found drug paraphernalia sitting on the closet shelf not even 5 min into my initially entry a straw and piece of burnt foil folded up. As well as there were candles above the mirror that had been there for days it seemed burned out above the sink mirror

    The excellent jets in the massage spa tub

    Stayed in March 2023

  • Reviewed: March 7, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff

    Nothing

    Stayed in March 2023

  • Reviewed: March 6, 2023

    3.0
    the front desk stuff very rude when I arrived she give me a key for a room that not open and the she change my room for
    • Business trip
    • Couple
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    not safe

    dirty and like bad condition place

    Stayed in March 2023

  • Reviewed: March 5, 2023

    5.0
    can’t complain for how late we showed up.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    wasn’t that nice and kinda cold.

    they were very quick to accommodate on such short notice.

    Stayed in February 2023

  • Reviewed: February 11, 2023

    5.0
    Fair
    • Business trip
    • Group
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaning and nicer front desk staff

    Horrible customer service room smell bad

    Stayed in January 2023

  • Reviewed: October 15, 2022

    3.0
    you get what you pay for
    • Leisure trip
    • Group
    • Luxury King Room
    • Stayed 1 night
    • Submitted from a mobile device

    dirty

    cheap

    Stayed in October 2022

  • Reviewed: September 11, 2022

    4.0
    Sheets blankets could have been in better condition and toilet seat need to n
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet seat not broken towels blankets not so old

    Stayed in September 2022

  • Reviewed: September 7, 2022

    4.0
    Hard pass
    • Couple
    • Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    not very clean, loud noises, talking, traffic noises well into the night. Unsavory looking characters walking around at all hours . Old food residue on the carpet and left in the nonfunctioning fridge. Old beat up furniture and grimy surfaces. TV had vey poor cable reception and no program guide. basically just able to go up and down channels good in an emergency as they had plenty of empty rooms but not for more than one day. much better choices for a little more money

    close to FWY, restaurants and shopping

    Stayed in September 2022

  • Reviewed: August 29, 2022

    3.0
    I definitely would save your money and go somewhere else
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location felt unsafe, the room was disgusting.

    Honestly I didn’t like anything about the facility.

    Stayed in August 2022

  • Reviewed: August 16, 2022

    4.0
    I will not stay there again I was scared
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    a lot of noise guys a lot of police all the times

    very big bed very spacious rooms

    Stayed in August 2022

  • Reviewed: August 16, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms could of been cleaned a little bit better . There was stains all over our blankets and the floor in the room. The sheets were kind good condition though. Bathroom had a lot of ants. Beds were super comfy tho 🥹

    Staff was great .

    Stayed in August 2022

  • Reviewed: July 21, 2021

    3.0
    Poor
    • Family with young children
    • Luxury King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Gangsters in back of parking lot, guy sitting in driveway entry looked drunk or under influence of drugs. He was looking inside cars and I told the office attendant why they allowed that, she acted like she didn't know. Never going back there again...

    Nothing, if I was not that tire and wanted to get some sleep I wouldn't stay there plus I already had payed. There were fleas or bed bugs too.

    Stayed in July 2021

  • Reviewed: July 9, 2021

    5.0
    Fair
    • Business trip
    • Family with young children
    • Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice staff. Not the best location. Rooms are older and really not that clean. Could be better but could also be worse.

    Friendly staff.

    Stayed in July 2021

  • Reviewed: June 29, 2021

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that it seemed like a homeless encampment. Should be a 1 star 2 at the most. Very deceiving star rating

    Nothing

    Stayed in June 2021

  • Reviewed: April 16, 2024

    1.0
    No comentsn
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The service was berry poor

    I was unable to stay and cancel my reservation they Ofer me a dark room with out light and I refuse and I leave

    Stayed in April 2024

Showing 1 - 25

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