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Reviews of Fontainebleau Miami Beach 5 stars

4441 Collins Avenue, Miami Beach, FL 33140, United States

#161 of 199 hotels in Miami Beach

Guests' Choice

Review score

Based on 2475 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    7.2

  • Value for money

    6.3

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 27 March 2024

    8.0
    Was great
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Room service closes at 12 midnight no food available in the whole hotel from 12 midnight till seven in the morning which is a big minus they should open 24 hour room service in the kitchen should be operating for a five star hotel. That’s a big problem also very hard to get chairs without paying extra money For the 3 to 4 pools around the resort very difficult to find chairs after 12 noon they should put more lounge chairs in order to sit you have to pay big bucks to get the seating in the pool area

    Facilities, restaurants entertainment

    Stayed in March 2024

  • Reviewed: 24 March 2024

    6.0
    Please see the above summary concerning
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The manager was not accommodating when it came to solving our concerns about the ocean view room we booked and payed for weeks in advance. When we arrived we were disappointed to discover we were given a room with a partial view. I saw this room option when I made the booking but did not select it because I wanted an ocean view. The manager did not change the room to the ocean view I booked and refused to grant my request for 2 complimentary breakfasts as a suitable compensation. This unresolved issue dampened our trip.

    The location was ideal and the amenities available made our stay comfortable.

    Stayed in February 2024

  • Reviewed: 23 March 2024

    7.0
    Stunning hotel but lots of problems that need resolving.
    • Leisure trip
    • Family with young children
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    We stayed two nights prior to cruise the room had an industrial machine outside balcony which made a dreadful noise all night . We got no sleep and was told it was normal in a standard room they all had his problem . We also had money taken from our bank account which was denied at first but when I finally got to speak to a manager he said it was a mistake . Resort fees were removed for this .

    Lovely location

    Stayed in February 2024

  • Reviewed: 9 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe King Room with Bay View
    • Stayed 3 nights
    • Submitted via mobile

    This is the second time in a row I’ve visited this hotel and they have charged me bogus charges. First time they charged me a late check out fee when I was out early. This last time they charged me $365 for a random persons meal. It took me weeks of calling to finally get it reversed they made ME prove beyond a doubt that I didn’t eat the meal in question. It was tedious, time consuming, and insulting. I think I’d remember eating a meal in their restaurant yet they gave me a really hard time about it. The ticket had a different signature and room number on it and they still put me through the wringer. A less persistent person would have been stuck with the fraudulent charge.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    not what i expected.
    • Leisure trip
    • Couple
    • Deluxe King Room with Bay View
    • Stayed 2 nights

    for the price i paid, i d have stayed in another hotel with better view. Also the air conditioning was on all the time, it was not possible to turn it off, because if you turn it off, there was a current of cold wind at the room all the time. that was annoying. also, you cant open the windows. its like you are trap in this ac room , not good for your health.

    I like the facilities, beach front, restaurants

    Stayed in January 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Deluxe King Room with Bay View
    • Stayed 1 night
    • Submitted via mobile

    Did not get the king roommates that I booked

    Large with good restaurants

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    You pay for the multiple pools, the scene and the party atmosphere.
    • Leisure trip
    • Family with young children
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 2 nights

    Occasionally it was hard to get a server at the pool. The battle of the DJ, multiple sources of music conflicting was sometimes off putting. The prices for everything are very high in addition to the room price. They give you very little choice but to order and pay large amounts for everything. There was no note or warning in the room that if you even move anything from the minibar you would be charged. For a hotel of this price point that should be clearly stated. We used the minibar to store our own things and were charged for items we didn't use. On top of that, when the manager removed the charges, he proceeded to charge a "refrigerator fee" without letting me know. For a hotel with such high prices... offering a refrigerator and having a coffee machine in the room is the least they could offer. Even the cheapest hotels offer that. It was the last thing we had to deal with during our stay and left a very bad feeling. Also the "refresh" lounge you can use after you check out is a nice option but it had no clean towels and was not cared for.... dirty towels everywhere. We will NOT come back simply on principal. IT feels they are just taking advantage of people without providing the services to the scale of the prices.

    The options for the many pools and beach is great. There were seats available when we came to the pool. The kid pool is a bonus. The ease of going back and forth from beach to pool was great. The staff was helpful and courteous. The food is tasty and fresh. Drinks are delicious.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Ocean View Room with King Bed
    • Stayed 3 nights

    They start the party early. Our room overlooked the pools and around 8:30am they started playing loud bumping music. While I'm not opposed to a good time, it would be nice to not have it radiating in my room so early especially after a late night out. The constant bag checks at the pool was annoying, made it feel like you were stealing or not trusted. Also, be prepared to spend $$ on drinks and food, although that is par for the course in Miami. Also, 20% gratuity is automatically added. Most of the servers made you aware of that but a few didn't and we ended up adding additional gratuity not knowing we had already paid for it.

    the hotel was clean and had plenty of pool options. loved that they have chairs on the beach and staff to set them up for you as well as servers walking the beach. Plenty of food options in the hotel which is great because there isn't much around within walking distance.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    6.0
    Good location and facility but poor house keeping and guest relations services
    • Leisure trip
    • Family with young children
    • Tresor Bay View Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    House keeping

    Facilities

    Stayed in January 2024

  • Reviewed: 1 February 2024

    7.0
    Beautiful could have had a better room experience.
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Queen Beds
    • Stayed 4 nights

    The jets did not work in the tub. Which was a bummer because that is supposed to be part of the experience of staying at such a prestigious resort. The balcony looked dirty/dusty but that is understandable since it is outdoors. Creamers were not replaced one of the days of our stay. So, we walked down to have a coffee at the lobby restaurant.

    The room was nice.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The room in front of mine had sort of a party making noise and yelling in the middle of the night waking up my family. It is not a good hotel for families. Mattresses are too soft and kind of old you could feel they were shaped. And showers with absolutely no water pressure.

    Good location, view and infrastructure.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Ocean View Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Music booming most of the day

    Location, facilities (gym)

    Stayed in January 2024

  • Reviewed: 25 January 2024

    6.0
    The amenities and location are super. The regular guest rooms are average. Guest room cleanliness is not good for any le
    • Leisure trip
    • Couple
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    My room was dirty. Looked like prior guest washed their long hair and it was clearly bunched into the corner of the shower. Towels were slightly damp. Could not tell if they were holdovers from last guest.

    Location and large lobby-level with spa and many restaurant choices

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    Not nice for the money
    • Leisure trip
    • Group
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel stunk and it was dirty. Our tower was a really long walk to the pool/beach. We had to walk through the cold lobby every time

    Location in general was nice.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    quick getaway
    • Leisure trip
    • Couple
    • Deluxe Bay View Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    prices very high for food. pool staff rude

    pools and restaurants

    Stayed in January 2024

  • Reviewed: 14 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Tresor Ocean View One Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Our room smelt mushy and mildewed.

    Location

    Stayed in December 2023

  • Reviewed: 12 January 2024

    7.0
    Fun stay
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No bin in bathroom, windows needed cleaning and porter service was unpleasant. Aircon was very cold throughout the hotel

    Pools, restaurants and the best Gym in a hotel

    Stayed in January 2024

  • Reviewed: 21 December 2023

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Ocean View Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    Great location

    Stayed in October 2023

  • Reviewed: 20 December 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Queen Room with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Underwhelmed by the bathroom size. Way to small. The layout was also weird.

    The amenities on the resort were great. Easy access to restaurants, beach & spa.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    8.0
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe King Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Elevator

    View

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Ocean View Room with King Bed
    • Stayed 1 night

    Great gym and love the buzz of the hotel

    Stayed in November 2023

  • Reviewed: 18 December 2023

    7.0
    It was very comfortable, only thing I didn’t get house keeping during my 2 days stay
    • Leisure trip
    • Couple
    • Ocean View Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Prices

    View

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Over all, we had fun. The pools were great and so was the service. The food was great everywhere. Hakkasan was amazing a
    • Leisure trip
    • Couple
    • Tresor Bay View Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    The air conditioner in the entire facility is ridiculously cold. Every person I talked to in the hotel complained about it. The valet system is very unorganized. On a busy day, it could take about 20 minutes for our Uber to come through the ramp to access the hotel. The cars simply don’t move and nobody there in charge. We almost missed our flight for that reason. The rooms are so outdated.

    Lively, plenty of restaurants and food options.

    Stayed in December 2023

  • Reviewed: 8 December 2023

    7.0
    Good
    • Business trip
    • People with friends
    • Ocean View Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff NOT cooperative at all !

    Nice place

    Stayed in November 2023

Showing 1 – 25

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