191 Sutter Street, Financial District, San Francisco, CA 94104, United States of America
#12 of 221 hotels in San Francisco
Guests' ChoiceBased on 500 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.6
Value for money
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
David
United States of AmericaEverything was great
Staff and cleanliness
Stayed in April 2024
Reviewed: April 8, 2024
Luke
United KingdomLovely vibe, staff were great. Happy hour and coffee were welcome. Bed and the size of the room were super
Stayed in April 2024
Reviewed: April 8, 2024
Andri
Indonesiawater refill station should be at every floor
the staff service is excellent. Mira helps us a lot with information during our stay.
Stayed in April 2024
Reviewed: March 26, 2024
Kerensa
AustraliaThe hotel is warm and modern, with wonderful staff. I love the afternoon drinks in the foyer in front of the fire - a lovely personal touch.
Stayed in February 2024
Reviewed: March 11, 2024
Richard
NetherlandsThe room (at street side) are a bit noisy. The fact that there is no restaurant in the hotel was not great, but many options in the neighborhood.
Great central location close to restaurants and shops. Hotel was nicely decorated and the rooms were very spacious and clean. Reception personnel were extremly friendly
Stayed in March 2024
Reviewed: February 26, 2024
Kirsten
United States of AmericaSTREET NOISE WAS TERRIBLE!! There was a horrible banging at 3am that woke me up and did not cease. Although this is not necessarily the hotel's fault, colleagues at another hotel did not hear this, presumably because it was better insulated. Visitors staying at the hotel just need to know this. The hotel should provide hear plugs - or guests should know to bring their own - advisably soft, noise-canceling ones.
The hotel is beautiful and very historic. Great location as far as walkability to the Embarcadero and accessibility to the financial district. The "sipping hour" every night is very fun. Staff was wonderful. Bed was comfortable and I always love when a robe is provided.
Stayed in February 2024
Reviewed: February 26, 2024
Taylor
United States of AmericaLoved the location-a block from the BART Montgomery Station! They allowed us to check-in at 9am! The lobby is so warm and inviting, with a beautiful fireplace! There was a happy hour with free martinis! The beds were so comfortable + black out shades made for an easy morning! 10/10!
Stayed in February 2024
Reviewed: February 6, 2024
Sakthithasan
CanadaPricy for what we get, compared to other hotels around the area.
Great location. This place is completely fine for a solo traveler. Upgraded rooms and facilities. Clean and well maintained.
Stayed in February 2024
Reviewed: February 5, 2024
Karen
United States of AmericaNo microwave in room and water took a long time to warm up.
Umbrellas in the closet!!
Stayed in February 2024
Reviewed: February 4, 2024
Kathy
AustraliaNo restaurant when we were there. Very noisy room due to street noise.
Well located , near ferry terminal, transport etc. Probably not the best location for a tourist as a lot of stuff starts from the wharf. Staff were very obliging to our early arrival.
Stayed in February 2024
Reviewed: January 27, 2024
Brent
United States of Americasome stains on couch and floor, could hear other guests pretty easily not much noise isolation wifi was throttling to really slow speeds, had to use VPN to get around throttle to do work
nice staff, housekeeping went above and beyond
Stayed in January 2024
Reviewed: January 20, 2024
Karen
AustraliaBathroom was small, valet parking was expensive.
Clean and comfortable. Staff were friendly and afternoon drinks were great.
Stayed in January 2024
Reviewed: December 20, 2023
Anonymous
GermanyBeds (queen) were a bit small, but comfortable. Rooms were on the expensive side, but apparently San Francisco was very busy during the period we stayed.
Very centrally located. Rooms were clean, albeit a bit small for a family of 4. Hotel staff were helpful. We switched to the suite (at a reasonable price charge), which was much better. A cafe is located directly next to the hotel for basic breakfast (coffee, croissants etc). The hotel also offers coffee and tea (for free) in the mornings, and wine/martinis (also free) in the evening!
Stayed in December 2023
Reviewed: November 29, 2023
Michael
United KingdomStaff
Stayed in November 2023
Reviewed: November 24, 2023
Yunuen
United States of AmericaNothing, everything was perfect
Beautiful place, nice room
Stayed in November 2023
Reviewed: November 12, 2023
Kardam
CanadaNothing
Amazing
Stayed in November 2023
Reviewed: November 12, 2023
Gil
IsraelPricing on the higher side, but maybe that’s downtown SF
Nice location, nice room
Stayed in November 2023
Reviewed: November 12, 2023
Ana
BrazilThe window wasn’t acoustic sealed, so the room was a bit noisy. That’s the only down point. Overall it’s an excellent hotel.
Stayed in November 2023
Reviewed: November 10, 2023
Theresa
United States of AmericaNothing
Exceptional front desk staff…especially Jacob and Mira! Great recommendations for food and travel. Room was beautiful and spacious. Would absolutely recommend staying!
Stayed in November 2023
Reviewed: November 7, 2023
Valeria
United States of AmericaElevators were kinda slow but not bad.
Room was clean and as advertised. Staff was also very helpful and kind.
Stayed in August 2023
Reviewed: November 3, 2023
Fang
United States of AmericaThe location is super convenient. The free reusable water bottles are great for travel. They are also refillable.
Stayed in August 2023
Reviewed: October 24, 2023
Taeia
United States of AmericaLocation was excellent. Beautiful hotel and staff was amazing. The daily cocktail hour was fantastic! I can’t wait to return
Stayed in October 2023
Reviewed: October 11, 2023
Matthew
PortugalThis is our favorite place to stay in San Francisco.
Stayed in August 2023
Reviewed: October 8, 2023
Angela
United States of Americanothing
beautiful lobby, cozy updated rooms and amazing staff. location is also excellent
Stayed in October 2023
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