Whilst the room was clean. The towels were fairly dingy and sparse.

Beautiful ocean view. Great location.

Stayed in April 2024

n/a

the views & pool area

Stayed in April 2024

to be upgraded to a one suite bedroom but right behind the hotel lifts ... not great

clean and seemed the hotel was renovated not so long ago compared to most hotels nearby

Stayed in April 2024

The room was dirty, and it needs to be updated. A lot of rust everywhere, the towel holders were rusty.

Location, the beach access, room size and view.

Stayed in April 2024

The rooms are tired and needed updating and a really good clean. The mattresses are very old and have lost their support and need changing

The restaurant and reception are beautifully presented

Stayed in April 2024

Rooms were very poorly renovated. Paintwork, bath rooms dink not working correctly. Given wrong room on arrival. Overall decor of the room tacky .. This hotel requires either a huge price drop ... Or a major renovation to the rooms.

Stayed in March 2024

Not so clean.

Stayed in March 2024

Clean and good location

Stayed in February 2024

The renovation of the rooms is nicely done and aesthetically pleasant at first. Until you notice the details and quality of the materials. The bathroom is very outdated, the linens in general are poor quality and rather aged. All other amenities such as coffee machine, toilet paper, toiletries are rather low-grade. We didn't get room service even after we asked the housekeeper in the corridor for it. We had a double room and were only given two (very aged) towels. Valet parking is outrageously expensive: $50 per night. A compulsory 18% is inconspicuously added to all bills and then a "Tip" line by the total.

Location is great, beach access and beach services are excellent. Bakery and ice cream parlour on site are really good. Restaurant is good and room service quick and decently priced for the area standards. Bar is nicely located right by the entrance and blends naturally and harmoniously with the lobby. Plenty of well maintained elevators so you never have to wait long to get to your room. The main entrance from the street is beautifully maintained, with luscious vegetation and gorgeous landscaping. Lobby restrooms are really nice and always impeccable.

Stayed in March 2024

Pool, beach and lobby was good 👍🏼

The location was ok. Nothing to do near by

Stayed in March 2024

Service at the restaurant and room service were exceptional slow and bad. They also have a “no outside food” rule.

Facility is nice.

Stayed in March 2024

The breakfast was sub par. You are forced between a buffet of stale foods and a menu of select items that will take far too long before it arrives. I wanted to spend my final morning by the pool eating breakfast and made it on time (8am). It was 10am when I decided that would stop waiting for a side of breakfast protein. When we checked out for my oh and yogurt, the side of protein was still somewhere in the ether. My first morning at breakfast was similar, although, I had the luxury of waiting. I ordered the egg sandwich (something I actually enjoy) just for it to be absolutely subpar. You’re better off going to their cafe for coffee and sandwiches, but by then, everyone has figured that out and will be in the line with you.

Great room, on hand valet. Location to the beach and access to pools, heated jacuzzi and beach chairs. Lovely area and comfortable room.

Stayed in March 2024

Bathroom look old and the pool looks like it needs to be freshened up

Good location and on the beach

Stayed in February 2024

.Bit expensive.

Great location, we upgraded to sea view room. Nice pools and direct access to beach just across a walking trail. Excellent views of ocean. Family friendly.

Stayed in January 2024

The floor of our room was sandy, there were dried contacts on the bedside table from the last guest. The corners and things were messy, it wasn't super clean and that is very imp to me.

I love the pool area and beach and the dining options on site. The staff is very kind and I feel comfortable. The views are wonderful and I loved the balcony. We have been here before and I would still go again. I wish the two beds were queens though, I have kids who come in the bed and full is rough.

Stayed in February 2024

The parking is $50 per night, borderline extortion. The open age pools were very crowded and had no open chairs.

Rooms are nicely sized, clean and comfortable. Being right next to the beach, and having its own chairs / umbrellas is also very nice.

Stayed in February 2024

the serving staff really let the place down.

The room, view and ambiance was great.

Stayed in February 2024

Cleanliness. The bedside lamp - chrome - was really dirty (I guess spilled drinks or food). Also the chrome in the bath would do with some polishing.... otherwise all good - easy to make it great!

Nice staff, friendly welcome. Large room.

Stayed in February 2024

We had two rooms and one of the rooms (1016) both bathrooms had something wrong with the hot water. Literally waited 20mins for water to warm up and it was still cool. I had read this in one of the reviews and it sounds to be persistent issue. While all staff work hard and were very nice, I noticed staff shortages led our rooms to be cleaned right before they finish their shift around 4pm. This was consistent and some days we decided not to have the room cleaned as housekeeping would be coming in to clean the room at 4pm when we are getting ready to go out after the beach. In addition, while staff at the beach were very nice, at times people felt rushed as they start putting the chairs away around 3pm while the beach closed at 5pm. Lastly, it would have been nice to be able to park on our own rather than relying on the valet as it created long waits despite valet staff doing their best to ensure a timely service.

Great location. Loved that it was beachfront and staff available at the beach for chairs/umbrellas. Cute cafe at the hotel which was convenient as there aren’t coffee shops/restaurants at a walking distance to the hotel. Loved the breakfast (picked from menu/not the buffet) at the hotel restaurant. Great gym, overlooking the Bay, and they offer yoga which I am hoping to try next time.

Stayed in February 2024

lack of maintenance on light switches and bathrooms (little water in the shower and leaking toilet)

The location and cleanliness

Stayed in February 2024

The rooms are very run down. The shower is over the bath very low water pressure takes ages for the water to warm up. The mattresses are worn and the bathroom amenities are of a very low standard. The rooms need a major makeover. Air conditioner very noisy. Tried another room they are all the same.

The property is in a good location. Has a lovely promenade where you can go for walks and runs. The pool area and beach have great facilities and is very convenient having the beach so close to the hotel. Staff friendly and helpful but not always able to resolve issues.

Stayed in January 2024

It was dirty and expensive

Good location

Stayed in January 2024

The room itself was lovely but it is clear the bathrooms have not been updated, so they looked out of place and dated with the general design of the room - the bathroom was not shown on Booking.com When asking the concierge to book us a taxi and he was not helpful and made it seem as if it were too much hassle which led us to book our own taxi whilst he was standing grumbling. Having not been to Miami before we hadn't really realised how vast Miami is! This is no fault of the hotel as it clearly states its location but this is worth bearing in mind if you have never travelled there before as you will need to get a taxi or the free Trolley service.

Lovely large room with view of the sea, great gym facility! The team in the dining room were absolutely wonderful and went out of their way to be of help.

Stayed in December 2023

Cleanliness of room and replenishment of towels, toiletries.

Large rooms, nice views (worthwhile to upgrade to a room with view), friendly and fun for kids, beach is splendid.

Stayed in November 2023