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  5. Reviews of Grand Hyatt Seattle

Reviews of Grand Hyatt Seattle This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

721 Pine Street, Seattle Central Business District, Seattle, WA 98101, United States of America

#20 of 103 hotels in Seattle

Guests' Choice

Review Score

Based on 555 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    Very comfortable stay with a great view.
    • Business trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 4 nights

    The toilet was rather dark.

    Great location, just a few blocks from the Market.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Very comfortable stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice accommodations and friendly staff.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Great location and lovely staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The price is too high

    Convention

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Enjoyable due to staff support and comfortable rooms
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The property look from inside I believe needs renovation

    Staff was helpful on all times

    Stayed in March 2024

  • Reviewed: February 22, 2024

    9.0
    Overall, pretty good hotel.
    • Business trip
    • Couple
    • King Room with Bay View
    • Stayed 3 nights

    Could not find slippers, no dental kit by default. However, staff brought it to me instantly, which is I guess how they work. The in-room dining includes delivery fee + 20% service fee, which was not mentioned verbally during check-in or on the info paper handed on the first day, so I ended up spending more than $15 credit on a first day. During check-out, they said I owe extra $2 and $3 for night 2 and 3 from my daily $15 credit, however I spent only $12 and $10 correspondingly, for a beer at the lobby bar. I never exceeded the limit on those days. Other than these small misunderstanding, it was all good. The staff at the check-out easily waived those charges, which I was happy about, but I am not sure how happy the people behind my back were feeling, because they had to wait some time. Also, only one person worked for the check-out on Feb 21st. The line wasn't too busy, but it took some time. Overall, it was pretty good. The small inconveniences do not affect the whole experience, but I thought if you want to provide an exceptional services, those concerns could be reviewed.

    Overall, pretty good hotel.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Great getaway
    • Leisure trip
    • Couple
    • King Room with Bay View
    • Stayed 3 nights
    • Submitted from a mobile device

    This is more an observation. Why was the toilet so low? Maybe it meets specifications but there are a lot of tall people around. Especially women! The mattress was a bit on the “too firm” side. Either a topper or updated mattress would be great.

    Great location and really liked the button you push for “do not disturb” which shows a red light outside the wall. Liked having a Starbucks without having to go outside the building. The updated bathroom was lovely and the sunken tub was a treat after walking for miles!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    It was a great stay
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was clean and elegant

    Stayed in January 2024

  • Reviewed: January 29, 2024

    10
    Comfortable and friendly
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I had no issues

    It was right next to the convention center and it had a big bathtub

    Stayed in January 2024

  • Reviewed: January 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet paper felt like it was 1ply. This is really a minor detail, but it would be nice to have something softer.

    Everything was great. I would highly recommend it.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    10
    Awsome
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No TV / bar area in the lobby

    I was able to check in early at 10:00 am and received a complimentary late check out at 4:00pm. Great location, Starbucks, Ruth Chris steakhouse and a market connected with access from the lobby.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    will stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Could not adjust the bedroom temp. Too hot in the bedroom.

    good room. oddly configured but worked well.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    We had a comfortable visit at the Grand Hyatt.
    • Leisure trip
    • Family with young children
    • Corner Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The location and friendliness of the staff.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great.

    Friendly staff, convenient location, clean and upkept. Ruth Chris Steakhouse access from inside the hotel. The room and bathroom were very big in size.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Bay View
    • Stayed 2 nights
    • Submitted from a mobile device

    Only negative was car valet was little slow and disorganized. Didn't get the service expected compared to the rest of our experience.

    Everything was excellent. Had a great stay and location was central to everything we wanted to do.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    We’ve already decided to go back soon
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Literally nothing. If was amazing

    Vallet, room service and very nice rooms

    Stayed in January 2024

  • Reviewed: December 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Club Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows were not comfortable and the towels were extremely scratchy.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    10
    Beautiful accommodations and super-convenient location.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    This isn't cheap by any stretch.

    Top notch location and exceptional accommodations. The front desk upgraded me to the 30th floor with a view of Pike Place Market and North Lake. Beautiful.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Corner Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Love this hotel and the location is superb.

    Stayed in September 2023

  • Reviewed: October 28, 2023

    8.0
    Staff were the highlight. Very helpful
    • Leisure trip
    • Couple
    • King Room - Club Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Dated and overpriced

    Staff were fantastic

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff forgot to put rose pedals on bed and bath tub. I was celebrating my anniversary and wife’s birthday as well and unfortunately my requests weren’t met. Hopefully next time.

    Stayed in October 2023

  • Reviewed: October 17, 2023

    8.0
    Great stay with a touch of luxury.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevators were incredibly slow.

    Clean, up kept, kind staff.

    Stayed in September 2023

  • Reviewed: October 9, 2023

    9.0
    👍👍👍
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Spacious room and bathroom.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    10
    very comfortable room , loved the view
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    n/a

    loved the view from our room, very clean , felt very secure, the bathroom was very nice

    Stayed in October 2023

  • Reviewed: September 30, 2023

    10
    Awesome stay no complaints at all
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Really nice room and the view of city was great

    Stayed in September 2023

Showing 1 - 25

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