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Reviews of Grand Hyatt Seattle 5 stars

721 Pine Street, Seattle Central Business District, Seattle, WA 98101, United States

#20 of 101 hotels in Seattle

Guests' Choice

Review score

Based on 550 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 2 April 2024

    10
    Overall, I had a fantastic stay at the hotel.
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    I did not have much negative things to say except the conjoint room doors were not noise proof. I heard the conversation through the doors and wish the doors were more sound proof. So in reference, I would like to see the doors more sound proof or have a choice to have conjoint doors or not.

    I love the location of my stay. It was between the Seattle Convention center buildings, so the accessibility to travel makes it easier. The staff were so friendly from the moment I walked through the doors and made it to my room. Front desk staff were so friendly and helpful when issues arose.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Comfort and hasslefree.
    • With a pet
    • Leisure trip
    • Family with young children
    • King Room with Bay View
    • Stayed 2 nights

    The location was central to all we wanted to see and close to any transportation we may have wanted to take. There are many food options within walking distance. The bed was so comfortable. The bathroom, specifically the shower - amazing. The staff were helpful and quick to offer assistance.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    20th wedding anniversary
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Bath tubs were great.

    Stayed in February 2024

  • Reviewed: 18 March 2024

    9.0
    Very comfortable stay with a great view.
    • Business trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 4 nights

    The toilet was rather dark.

    Great location, just a few blocks from the Market.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    10
    Very comfortable stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice accommodations and friendly staff.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Great location and lovely staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The price is too high

    Convention

    Stayed in March 2024

  • Reviewed: 3 March 2024

    10
    Enjoyable due to staff support and comfortable rooms
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The property look from inside I believe needs renovation

    Staff was helpful on all times

    Stayed in March 2024

  • Reviewed: 22 February 2024

    9.0
    Overall, pretty good hotel.
    • Business trip
    • Couple
    • King Room with Bay View
    • Stayed 3 nights

    Could not find slippers, no dental kit by default. However, staff brought it to me instantly, which is I guess how they work. The in-room dining includes delivery fee + 20% service fee, which was not mentioned verbally during check-in or on the info paper handed on the first day, so I ended up spending more than $15 credit on a first day. During check-out, they said I owe extra $2 and $3 for night 2 and 3 from my daily $15 credit, however I spent only $12 and $10 correspondingly, for a beer at the lobby bar. I never exceeded the limit on those days. Other than these small misunderstanding, it was all good. The staff at the check-out easily waived those charges, which I was happy about, but I am not sure how happy the people behind my back were feeling, because they had to wait some time. Also, only one person worked for the check-out on Feb 21st. The line wasn't too busy, but it took some time. Overall, it was pretty good. The small inconveniences do not affect the whole experience, but I thought if you want to provide an exceptional services, those concerns could be reviewed.

    Overall, pretty good hotel.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Great getaway
    • Leisure trip
    • Couple
    • King Room with Bay View
    • Stayed 3 nights
    • Submitted via mobile

    This is more an observation. Why was the toilet so low? Maybe it meets specifications but there are a lot of tall people around. Especially women! The mattress was a bit on the “too firm” side. Either a topper or updated mattress would be great.

    Great location and really liked the button you push for “do not disturb” which shows a red light outside the wall. Liked having a Starbucks without having to go outside the building. The updated bathroom was lovely and the sunken tub was a treat after walking for miles!

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    It was a great stay
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was clean and elegant

    Stayed in January 2024

  • Reviewed: 29 January 2024

    10
    Comfortable and friendly
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I had no issues

    It was right next to the convention center and it had a big bathtub

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet paper felt like it was 1ply. This is really a minor detail, but it would be nice to have something softer.

    Everything was great. I would highly recommend it.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    10
    Awsome
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No TV / bar area in the lobby

    I was able to check in early at 10:00 am and received a complimentary late check out at 4:00pm. Great location, Starbucks, Ruth Chris steakhouse and a market connected with access from the lobby.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    will stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Could not adjust the bedroom temp. Too hot in the bedroom.

    good room. oddly configured but worked well.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    We had a comfortable visit at the Grand Hyatt.
    • Leisure trip
    • Family with young children
    • Corner Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The location and friendliness of the staff.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great.

    Friendly staff, convenient location, clean and upkept. Ruth Chris Steakhouse access from inside the hotel. The room and bathroom were very big in size.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Bay View
    • Stayed 2 nights
    • Submitted via mobile

    Only negative was car valet was little slow and disorganized. Didn't get the service expected compared to the rest of our experience.

    Everything was excellent. Had a great stay and location was central to everything we wanted to do.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    10
    We’ve already decided to go back soon
    • Leisure trip
    • Couple
    • Corner Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Literally nothing. If was amazing

    Vallet, room service and very nice rooms

    Stayed in January 2024

  • Reviewed: 22 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Club Access
    • Stayed 3 nights
    • Submitted via mobile

    The pillows were not comfortable and the towels were extremely scratchy.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    10
    Beautiful accommodations and super-convenient location.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    This isn't cheap by any stretch.

    Top notch location and exceptional accommodations. The front desk upgraded me to the 30th floor with a view of Pike Place Market and North Lake. Beautiful.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Corner Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Love this hotel and the location is superb.

    Stayed in September 2023

  • Reviewed: 28 October 2023

    8.0
    Staff were the highlight. Very helpful
    • Leisure trip
    • Couple
    • King Room - Club Access
    • Stayed 2 nights
    • Submitted via mobile

    Dated and overpriced

    Staff were fantastic

    Stayed in October 2023

  • Reviewed: 23 October 2023

    8.0
    Very good
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Staff forgot to put rose pedals on bed and bath tub. I was celebrating my anniversary and wife’s birthday as well and unfortunately my requests weren’t met. Hopefully next time.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    Great stay with a touch of luxury.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The elevators were incredibly slow.

    Clean, up kept, kind staff.

    Stayed in September 2023

Showing 1 – 25

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