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Reviews of Holiday Inn Tewksbury/Andover 4 stars

4 Highwood Drive, Tewksbury, MA 01876, USA

#3 of 6 hotels in Tewksbury

Guests' Choice

Review score

Based on 77 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    7.9

  • Facilities

    7.8

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.5

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Showing 1 - 70

  • Reviewed: 17 September 2018

    10
    Would LOVE to stay here again.
    • Couple
    • King Room
    • Stayed 2 nights

    Nothing we didn't like about this property.

    This is easily one of the nicest hotels I've stayed in for the price. Mostly booked because of the pool, which was great. I do wish it were deeper, but what are you going to do? It's open until 10 on Fridays and Saturdays and there is a lifeguard. The bed was comfy, and the temperature control in the room ACTUALLY worked.

    Stayed in September 2018

  • Reviewed: 22 August 2018

    9.6
    Would recommend this hotel, just eat outside the hotel.
    • Leisure trip
    • Group
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Price of breakfast buffet $12, discounted to $9.10. Didn’t feel it was worth that.

    Great stay, rooms clean. Breakfast was so, so. They were short handed and the gal was running room service along with keeping up on the breakfast buffet. She was kind and gave us a discount.

    Stayed in August 2018

  • Reviewed: 16 August 2018

    9.6
    Very nice hotel in quiet, wooded area. Wonderful staff.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Very nice hotel that we booked at the last minute while traveling on 495. Lindsay, the front desk person, could not have been nicer. Our room wasn't particularly large, but fine - the chair should be replaced - but we would definitely return to this hotel if in the area again. Quiet, clean, lovely.

    Stayed in August 2018

  • Reviewed: 5 July 2018

    4.2
    I booked so that my wife and I could relax and enjoy the...
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    I booked so that my wife and I could relax and enjoy the pool and sauna. Upon registering I was informed that the pool and sauna were not in service.. this should be posted upon booking. Also I booked a 2 room suite and the air conditioner in the bedroom kept shutting down every 5 minutes.. we decided to go to the on-site pub and the ceiling was leaking everywhere.. dripped all over us upon walking into the pub. We had finally had enough and left at 4:30 am it was too uncomfortable trying to sleep without any air conditioning..

    Stayed in July 2018

  • Reviewed: 20 May 2018

    2.5
    The place was very nice to staff would very good the pool...
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    You could I have the ice machine on the 2nd floor

    The place was very nice to staff would very good the pool was nice and the facility of the work I'll place was good

    Stayed in May 2018

  • Reviewed: 23 April 2018

    8.8
    Room was nice and spacious, quiet.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Water took a long time going down the drain in the bathroom, and toilet wouldn’t flush always. More a room problem, not an overall hotel issue

    Room was nice and spacious, quiet. Pool and jacuzzi was nice, clean and uncrowned.

    Stayed in April 2018

  • Reviewed: 11 March 2018

    6.3
    Overall decent
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hair in Bathroom & quality of food sent up via room service.

    Live nearby, stayed 2 nights due to power outage. 1st night staff at front were ok but 2nd night a guy behind counter was exceptional, resolving a minor issue quickly. Both rooms had hair in bathroom from previous guests. Room service in morning came quick but some of food was burnt. Hotel was packed tho due to power outage.I'd go back again.

    Stayed in March 2018

  • Reviewed: 2 February 2018

    8.3
    Clean comfortable beds and rooms.
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    I was told breakfast started at 6:30am. But when we showed up the staff said they would open at 7 or 7:30 they weren't sure. We went elsewhere. Free wifi...was giving password and login. but then said it wasn't needed, but we could never get online regardless.

    Clean comfortable beds and rooms. Good late C/O

    Stayed in January 2018

  • Reviewed: 29 January 2018

    10
    Love It...
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    It Was A Nice And Clean Place, And Staff Were Super Nice... Love The Pool, The Only Thing They Didn't Even Bring A Bottle of Water or Coffee in there with us

    Stayed in January 2018

  • Reviewed: 15 September 2017

    5.0
    If You Want to Get High, Book Here
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel seemed understaffed. I had to carry my tray from the restaurant to my room because dining was closed and no room service. Also, people next door were smoking illegal substance that seeped into my room, which staff said they could not figure out where it was coming from. Apparently it was on several floors as my business partner experienced the same thing. This place just seemed so depressing.

    Location for business ideal.

    Stayed in September 2017

  • Reviewed: 14 August 2017

    10
    The facility was clean, and pleasant, and the staff were...
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    see my comments above.

    The facility was clean, and pleasant, and the staff were responsive, except that the coffee maker didn't work and when we ordered a carafe of coffee it was exhorbatant $13. If the coffee makes was inoperable they shouldn't have charged $13 for the carafe.

    Stayed in August 2017

  • Reviewed: 23 July 2017

    3.3
    Stay somewhere else
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights

    my computer was hacked, a/c went out in the night, toilet paper holder broken. Laundry room the dryer hose wasn't even hooked up so hot air blowing into the room.

    Stayed in June 2017

  • Reviewed: 11 July 2017

    9.6
    All staff members were friendly and helpful, all areas of...
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed random hours of the day, the landscape was way overgrown, and the one front desk woman was clearly overwhelmed with the two customers at the desk and the phone ringing. None of which would deter me from booking again.

    All staff members were friendly and helpful, all areas of property were clean and well maintained, and they were replacing all mattresses during our stay. This was probably the most comfortable hotel bed that I've ever slept in.

    Stayed in June 2017

  • Reviewed: 22 May 2017

    2.5
    Worst Experience at hotel!!!
    • Family with young children
    • Double Room - Disability Access
    • Stayed 2 nights

    Never in my have I had such a horrible experience traveling with my 12 year old daughter and her softball team. I will NEVER EVER stay at a Holiday Inn again. We arrived on a Friday Night there were 6 Adults and 9 Children mostly 12 year olds. The restaurant in the hotel was closed, but there was a lounge, we asked the bar tender if one they were serving food, and if the kids were allowed to eat in there. They had a separate area that was not near the bar maybe 100 feet from the bar. you had to walk up 3 to 4 stairs and there was no bar area where the kids were sitting. The girls behaved greatly they weren't running around, they sat at the table, yes they were loud they were excited to be away and staying at a hotel and excited to be at tournament. They WERE NOT in any means running around and causing chaos. First off the bar Tender asked them multiple times to be quiet, which pissed me off again there were 8 girls and 1 boy, they were excited again, we asked if it was ok to have kids in the lounge! So the next thing we know this lady at the bar starts yelling at us saying she is going to call the Police and Child Services because we had kids in the lounge area. Unfortunately this lady would not let up to the point we sent the kids out of the area to wait in the lobby, mind you this all happens while we were eating our dinner. Then the lady starts saying the bar tender is the one who asked her to call the police. The lady would not stop it took us about a 45 minutes to get out of there for the bar tender to get us our check so we could get the HELL OUT of the Lounge We then proceed to the lobby were the kids were and now they are all in tears because they thought we were going to get arrested because of this AHOLE! Then the lady (which is too nice of a word to call her that) follows us to the lobby and starts yelling at us and now swearing at us in front of the children.

    Never in my have I had such a horrible experience traveling with my daughter and her softball team. I will NEVER EVER stay at a Holiday Inn again.

    Stayed in May 2017

  • Reviewed: 24 April 2017

    6.3
    Get what you pay for
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bar closed early and the bartender was a jerk. The room was questionable, as I found items from the previous occupant under the bed and in the bathroom. That led me to believe that the cleaning wasn't thorough.

    The staff tolerated our wedding party and let us hang out in the lobby area so as not to disturb others.

    Stayed in April 2017

  • Reviewed: 28 September 2016

    9.6
    travelling on short notice, great price and location!
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    bed is super comfortable and room was clean. The staff got us extra creamer for morning in room coffee.. we arrived late in the evening and they were still extra helpful.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    7.0
    Very Good Facility. Needs more security personnel on 2nd and 3rd shift!!
    • Family with older children
    • 2 rooms
    • Stayed 2 nights

    This was my second stay due to the pleasant experience of the first. However this one had a false fire alarm. Noise from groups smoking at the entrance beyond midnight keeping me awake the first night. The second night was screaming from people associated with a wedding at the entrance in the wee hours. The shocked bride was standing in the corner. There were signs inside about quiet hours. There should be signs on the portico from where all the noise, fighting and ruckus emanated. My room faced the side of the entrance so I could readily see since I was awake due to it. It is enough to make me think twice about choosing it again.

    Location, Services available. Easy in and out of both the facility as well to access road.

    Stayed in September 2016

  • Reviewed: 21 September 2016

    7.9
    A Short Drive to Wellington Station and Fun in Boston!!!
    • Leisure trip
    • Family with older children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    The rest of the breakfast buffet. Very disappointing compared to prior stays at this facility.

    Yes..............the eggs were the best part of the breakfast buffet.

    Stayed in September 2016

  • Reviewed: 12 August 2018

    8.3
    Room was clean, comfortable and roomy.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room was clean, comfortable and roomy. Breakfast had lots of choices and extras like cut fruit and yogurt. Staff was cheerful.

    Stayed in August 2018

  • Reviewed: 7 June 2018

    10
    Highly trained and friendly front desk team member
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was excellent, very comfortable and room was very clean

    Stayed in May 2018

  • Reviewed: 4 June 2018

    9.2
    Your website was misleading Wish I had book right on the...
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Your website was misleading Wish I had book right on the holiday inn website not booking.com

    Stayed in June 2018

  • Reviewed: 3 June 2018

    10
    Breakfast was terrible
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was terrible

    Stayed in June 2018

  • Reviewed: 14 May 2018

    10
    The bed and the cleanliness of the room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The bed and the cleanliness of the room

    Stayed in May 2018

  • Reviewed: 14 May 2018

    10
    Elevators were not working properly had to walk up and down...
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Elevators were not working properly had to walk up and down stairs from 1st floor to the 5th floor

    Stayed in May 2018

  • Reviewed: 23 April 2018

    10
    Very clean and quiet.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and quiet.

    Stayed in April 2018

  • Reviewed: 18 March 2018

    9.6
    Relaxing, comfortable and accommodating
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Breakfast had great food and great service, the bed was very comfortable!

    Stayed in March 2018

  • Reviewed: 14 March 2018

    10
    My stay was relaxing and fun.
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I liked everything

    The rooms were nice and clean. The beds were comfortable. The staff was great. The pool even had a life guard for the kids.

    Stayed in March 2018

  • Reviewed: 11 March 2018

    7.5
    we would return. Would really like to seim more.
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 2 nights

    The Pool was only open minimal hrs.

    the beds were awesome.

    Stayed in March 2018

  • Reviewed: 7 February 2018

    7.1
    the $25 hold they put on my cc for incidentals in the room...
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    the $25 hold they put on my cc for incidentals in the room has still not been credited back to my acct 2 days after I checked out

    Stayed in February 2018

  • Reviewed: 18 January 2018

    8.8
    Fine for a weekend.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lobby was too exposed to the cold air coming in thru the main doors.

    Bathroom

    Stayed in January 2018

  • Reviewed: 27 December 2017

    7.5
    will probably stay there again
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    location was excellent

    Stayed in December 2017

  • Reviewed: 14 December 2017

    6.7
    Food was excellent
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Food was excellent

    Stayed in November 2017

  • Reviewed: 6 December 2017

    5.4
    fireplace
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    smoke smell in my room

    fireplace

    Stayed in December 2017

  • Reviewed: 6 November 2017

    7.1
    Front desk staff were excellent
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Property seems a little run down. Price was high

    Front desk staff were excellent

    Stayed in October 2017

  • Reviewed: 25 September 2017

    10
    Excellent!! Where is my discount??
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Clean and new beds are awesome!!

    Stayed in September 2017

  • Reviewed: 14 August 2017

    8.8
    Looked secure and comfortable.
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bath room ceiling with dirty spots

    Prompt respond to personal needs.Bed pillows excellent.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    It's a beautiful and comfortable pla5
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The cofe machine should be moved from bathroom

    It's a beautiful and comfortable pla5

    Stayed in August 2017

  • Reviewed: 26 July 2017

    10
    Everything
    • Business trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in July 2017

  • Reviewed: 24 July 2017

    9.6
    One night stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing negative to say.

    Checked in late and only stayed one night. Room was very cozy, clean and comfortable. Staff was friendly.

    Stayed in July 2017

  • Reviewed: 20 July 2017

    10
    Holiday Inn Tewksbury
    • Leisure trip
    • Family with young children
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great hotel, clean and quiet.

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.6
    Nice location.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    Food trays of the floor in hallway left for two days. Not picked up. Smells bad.

    Friendly staff.

    Stayed in June 2017

  • Reviewed: 22 May 2017

    7.9
    I would stay there again
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No continental breakfast

    Bed was very comfortable and linens were great

    Stayed in May 2017

  • Reviewed: 29 April 2017

    3.8
    "Need urgent improvement"
    • Business trip
    • Group
    • King Room
    • Stayed 3 nights

    The gym is very old with rusty equipment, the bed was not comfortable and pillows smell and old.

    Price and easy freeway access.

    Stayed in April 2017

  • Reviewed: 16 January 2017

    4.6
    Ok in a pinch
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Mess in hallway over 24 hours. Restaurant food horrible.

    Stayed in December 2016

  • Reviewed: 25 December 2016

    10
    Regular
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast but understand that on Christmas Day no one deserves to work

    Front desk was courteous, friendly, and able to accommodate me

    Stayed in December 2016

  • Reviewed: 6 November 2016

    9.2
    Price .
    • Business trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Price .. clean

    Stayed in October 2016

  • Reviewed: 17 October 2016

    7.1
    Location.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Bed was uncomfortable. Mattress felt old. Would rather have a continental breakfast.

    Location. Price

    Stayed in October 2016

  • Reviewed: 10 October 2016

    8.8
    Happy one night stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good no dislikes

    Friendly bar man meals tastey room good no over all complaints

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    7.1
    Breakfast was good.
    • Leisure trip
    • Family with young children

    Dinner was blah at Victoria's. Bartender didn't know how to make a Manhattan. Plaster was peeling in bathroom. Beds are to small.

    Breakfast was good. Pool worked out for the kids.

  • Reviewed: 14 November 2015

    5.4
    Heating/aircon unit was so noisy I had to turn it off in...
    • Business trip
    • Solo traveller

    Heating/aircon unit was so noisy I had to turn it off in order to sleep. The room and bathroom looked and felt old and run down. Definitely NOT value for money. I would not use this hotel again nor would I be inclined to use Holiday Inn.

  • Reviewed: 13 October 2015

    6.3
    Location was great for my needs on this trip.
    • Leisure trip
    • Solo traveller

    Internet was very slow making it difficult to work. Housekeeping staff was very loud in the hallway in the mornings, speaking loudly back and forth to each other from a few doors down rather than going up to each other to speak in normal tones.

    Location was great for my needs on this trip.

  • Reviewed: 13 October 2015

    4.6
    Room was dusty and under the furniture had not been vacuumed...
    • Leisure trip
    • Couple

    My room was never cleaned for the 2 days, despite trying to speak to the maids...who had no clue what I was asking. We ran out of towels by last day. Hallway was very noisy with slamming doors at all hours. Bartender had no personality...I would expect this position to at least be sociable.

    Room was dusty and under the furniture had not been vacuumed for some time. Very noticeable. The air conditioning unit did not work consistently. Room went from hot to cold all night long.

  • Reviewed: 19 May 2015

    7.5
    Staff was very nice, room was clean
    • Solo traveller

    Only the hot tub was open the 1st night's stay and was filled with about 20 un-supervised chidren, they ran the halls yelling and stomping until about 11:00 PM, they were up running the halls at about 6:00 AM, 2nd day could not let grandson in pool because of a pool party until about 7:30 PM, at about 7:30 PM went to pool it was filled with un0ruly kids with no supervision other than the hotel lifeguard who tried her best to keep them in line so grandson couldn't go in pool again, kids running the halls until about 11:00 PM again, up at about 6:00 PM running the halls. If hotel staff would have told me what was going to occur I never would have stayed there, I will never go backthere again. I am not a complainer but this was just too much.

    Staff was very nice, room was clean

  • Reviewed: 10 April 2015

    4.2
    location
    • Leisure trip
    • Family with older children

    the staff were not very friendly. The fee for a pet for a 1 or 2 two day stay was nor reasonable. We stayed in several hotels during this stay and the others were much cleaner than this holliday inn. The price went up on our second day and I am not sure why. I have stayed in holliday inns in the past and this was the worst one by far.

    location

  • Reviewed: 25 April 2016

    10
    Wedding Party- excellent attention to detail
    • Leisure trip
    • Group

    Wedding Party- excellent attention to detail

  • Reviewed: 3 April 2016

    7.9
    The staff!
    • Solo traveller

    The business center was not really a business center. Could not print what I needed to.

    The staff! Very very helpful!

  • Reviewed: 27 October 2015

    9.2
    The location, the décor and the cleanliness.
    • Business trip
    • Solo traveller

    There was a make guest service agent , the was a bit gruff. Also, the price was very high.

    The location, the décor and the cleanliness.

  • Reviewed: 27 September 2015

    7.9
    The bed was very comfy.
    • Leisure trip
    • Couple

    The bed was very comfy. Easy on/off highway

  • Reviewed: 11 September 2015

    8.3
    Manager has free drinks and snacks on Tuesday evening.
    • Business trip
    • Solo traveller

    Wifi not strong in breakfast area.

    Manager has free drinks and snacks on Tuesday evening.

  • Reviewed: 8 September 2015

    3.8
    Air conditioning didn't work.
    • Leisure trip
    • Couple

    Air conditioning didn't work. Bed very uncomfortable. Unclean. Needs updating. The gave us a different room which wasn't much better.

  • Reviewed: 25 August 2015

    7.1
    Convience
    • Leisure trip
    • Couple

    Convience

  • Reviewed: 17 August 2015

    6.7
    The room was clean and the bed was comfortable
    • Leisure trip
    • Group

    The wait staff's attire at breakfast was dirty which made me question the cleanliness of the food.

    The room was clean and the bed was comfortable

  • Reviewed: 4 August 2015

    10
    The staff is very friendly and extremely accommodating.
    • Leisure trip
    • Couple

    The staff is very friendly and extremely accommodating..

  • Reviewed: 28 July 2015

    5.0
    We had to call for the shuttle 4 times (1hour wait).
    • Leisure trip
    • Group

    We had to call for the shuttle 4 times (1hour wait). The air conditioner was not working right. Breakfast was picked over by 8 am.

  • Reviewed: 27 July 2015

    7.9
    Although signed paperwork for nonsmoking room room smelled...
    • Leisure trip
    • Couple

    Although signed paperwork for nonsmoking room room smelled of cigarette smoke

  • Reviewed: 7 July 2015

    10
    ALL VERY GOOD
    • Leisure trip
    • Couple

    ALL VERY GOOD

  • Reviewed: 3 June 2015

    8.0
    Good price, location is closed to my friend's home
    • Solo traveller

    Rude staff when we chencked in

    Good price, location is closed to my friend's home

  • Reviewed: 30 May 2015

    10
    Great location easy to find.
    • Business trip
    • Solo traveller

    No negative issues

    Great location easy to find..

  • Reviewed: 28 May 2015

    8.8
    It was tucked away in a nice quiet area
    • Business trip
    • Solo traveller

    A bit dated

    It was tucked away in a nice quiet area

  • Reviewed: 26 May 2015

    3.3
    Previous occupants dirty clothes under the bed.
    • Business trip
    • Solo traveller

    Previous occupants dirty clothes under the bed.....yikes.

There are also 21 reviews without text. These impact the overall review score.

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