They forgot to clean our room, the bathroom is very small and with issues such as leaks. The towels are old, the mattress is zero confortable. The remote control didn’t work.

The location is great.

Stayed in April 2024

Hotel food options were not great and were expensive. Valet parking was expensive.

The room and bed were very comfortable and well appointed. Excellent location if you want to be near all the action on Hollywood Boulevard.

Stayed in March 2024

Concierge very helpful. Front desk staff curt. Door staff very good.

Stayed in April 2024

Not much !

Great atmosphere - The opposite of sterile and bland .

Stayed in April 2024

None.

I was aware of the hotel's heritage and cultural significance but I booked it primarily for its location. Directly opposite the hotel is Madame Tussaud's Hollywood and adjacent to that is the TCL Chinese Theatre! The hand and shoe prints of celebrities, including Harry Potter's dynamic trio (HRH) Daniel Radcliffe, Rupert Grint and Emma Watson, are right in front of the TCL Theatre. I love the '25 Degrees' burger restaurant. My brother and I had several meals there. The staff are cool and honest too. We were slightly overcharged for a meal as the establishment misheard our order. We didn't notice the overcharge and when we returned for breakfast the next morning, the staff who served us the day before recognised us and pointed it out to us. The price for our tea was shaved from the bill to offset the overcharge. Thumbs up.

Stayed in March 2024

Need to upgrade their bathrooms and doors, old and not operating properly.

Location, history!

Stayed in April 2024

bathroom quite dated. front desk staff not so welcoming on the day of our late night arrival, but the other guys during our stay were great!

lovey interior, location, history and pool

Stayed in April 2024

The room was gross. Bathtub was painted and the paint was peeling. You're not supposed to paint the bathtub. Not hygienic. I also noticed dust all over the hotel room in areas that don't normally get cleaned. The White tiles on the bathroom floor we're pretty stained. Bathroom door didn't even lock.

The lobby and the pool were great. The location was also great.

Stayed in March 2024

Hotel is quiet dated and rooms could do with a revamp. However extremely clean and rooms serviced daily.

Location is excellent and as a family we were able to request interconnecting rooms

Stayed in March 2024

Additional resort fee of $35 USD which booking.com did not include in its “all inclusive fees”

Location and history

Stayed in March 2024

The walls in the cabana rooms were very thin and the noise from other rooms was obtrusive. Having a speaker outside above the door on the patio area was annoying as the music started in the morning and went on into the evening. The rooms are dated and are not as clean as I would have expected for the rates being charged. Very surprised that no tea or coffee facilities were available and we had to request a kettle and cups.

The cabana room by the pool was a good size and very convenient for using the pool and the Rosy Cafe. The hotel staff were very friendly and efficient and were always available to assist.

Stayed in March 2024

Room is very drab. The walls could be painted, bigger pictures on the walls, better lighting, more desk space, better rug on floor.

Staff were excellent. Very friendly and helpful. The pool and the outside cafe are wonderful. The old lobby upstairs is beautiful. One can get a morning cup of coffee at the upstairs restaurant which is nice.

Stayed in March 2024

Room service was polite but misses things, same with housekeeping. We didn't get our free water and did not have enough toilet paper.

the room and the pool.

Stayed in March 2024

The bed was super comfortable just a little bit too low.

The History of the celebrities who have been there. The cabana room with the patio was nice.

Stayed in March 2024

No full length mirror in room. Lack of lighting in room.

Beautiful and charming lobby and common areas

Stayed in March 2024

I understand how difficult some guests can be and they test the patience and understanding of the front desk team. Unfortunately I had a brief moment with one of them on the phone who seemed dismissive of my questions but I overheard what was happening in the background and they already answered my question so I just thanked them and that's that. The only other thing was the 'thud' sound of the air conditioning systems when it goes on, randomly throughout the night, including from the rooms on the same floor. It got so quiet, which is great in Hollywood, but that can be a little disruptive but I don't think anything can be done with it.

I loved the ease of checking in especially with the pre-check in online that saved me time when I got there. I loved getting the top floor room upgrade as part of booking.com's genius reward, and I got a view of the north end of Hollywood Boulevard, the hills, and all the way to the west seeing the high-rises. The Shirley Brasserie onsite was just right for easy meals especially if you get to sit in one of the booths and feel transported back to the cities olden days. Later that night we sat around the pool bar, and it was beautiful with the pool just glowing and the lights shimmering all around on the trees. It was a great overnight stay for an event we attended a short walk away at the El Capitan.

Stayed in March 2024

Excellent lobby area and an amazing pool.

Stayed in December 2023

Lifts are very poor the day I checked in and asked for an early checking I had to wait until 3 I'm an iprefer member treated poorly then the second lift was used exclusively for a function so guests could only use one lift.. Is that safe??? And why do. Paying guests have suffer 5to8minute waits because of a function. That said the staff in the restuarnt bar were outstanding as were the concierge crew

Location

Stayed in March 2024

Only hotel this trip without a coffee maker in the room. However, guests can pick up complimentary coffee at '25 Degrees' restaurant from 6:30 to 9am.

Very central for walking to Hollywood sites and restaurants, plentiful public transport for further afield.

Stayed in February 2024

Struggle to find something

Staff were great

Stayed in February 2024

Lighting in the room was very poor which is a common hotel room issue. Lack of storage or shelving space in the bathroom. If you want a quality meal elsewhere, we drove even quite short distances as we didn't feel comfortable walking as Hollywood Boulevard is quite tatty.

The hotel restaurants and bars were excellent and valet parking very efficient.

Stayed in February 2024

The Lounge was horrible. The walnut size baked potato was an insult. The beet salad could have been served in a coffee cup. The prices were outrageous for what we were served.

The breakfast by the pool was great and the service excellent. The pool is beautiful. The maid service was outstanding. The view from the room was interesting.

Stayed in February 2024

No coffee or tea making facilities

Room was large

Stayed in February 2024

Buena ubicación, muy bien servicio.

Stayed in January 2024