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  5. Reviews of Halekulani

Reviews of Halekulani This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2199 Kalia Road, Waikiki, Honolulu, HI 96815, United States of America

#2 of 279 hotels in Honolulu

Guests' Choice

Review Score

Based on 326 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.6

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    8.0

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Ocean View King
    • Stayed 2 nights

    We didn't have a lot of time to use the facilities, but we did walk around and I thought the beach was not much of a beach so I'm glad I wasn't counting on enjoying it.

    The location of the property is amazing and the staff at both hotel and the on-property restaurants is incredible. They are friendly and super professional. Beautiful setting and grounds. We had breakfast both mornings at Orchids and the food was excellent. Servers here are incredible and always make sure your coffee cup is full :)

    Stayed in February 2024

  • Reviewed: March 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Ocean View King
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, friendly and helpful staff. Lovely rooms, wonderful food.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    Excellent
    • Leisure trip
    • Group
    • Oceanfront Twins
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Great

    Stayed in March 2024

  • Reviewed: February 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Diamond Head Oceanfront Twins
    • Stayed 1 night

    bathroom is clean and nice. bed is quite comfortable. lobbies facilities are very good

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Oasis in Waikiki
    • Leisure trip
    • Couple
    • Garden Courtyard King
    • Stayed 2 nights
    • Submitted from a mobile device

    Spa and gym undergoing renovations

    Oasis in Honolulu with the most attentive staff

    Stayed in February 2024

  • Reviewed: February 23, 2024

    10
    Amazing , can’t wait to go back !!
    • Leisure trip
    • Couple
    • Oceanfront King
    • Stayed 3 nights
    • Submitted from a mobile device

    I liked everything about the property !

    Everything, so much beauty and staff so polite and kind.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Partial Ocean View King
    • Stayed 1 night
    • Submitted from a mobile device

    wish there’s more amenities but it’s fine

    the bathroom, the service is extraordinary, especially the service OMG. When you check in they walk you to elevator, have a tablets for you to browse all your needs during the stay and u can order stuff thru it. I needed a nail trimmer really bad and they have it on it to order and its free ofc. I feel like if u ever need anything they will do their best to fulfill it. There’s also 2 prepared papayas and a whole champagne bottle (for honeymoon) for us. Comes with a letter in the envelop with my name on it. The attention to details is insane.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    10
    Our stay was perfect!
    • Leisure trip
    • Couple
    • Garden Courtyard Twins
    • Stayed 1 night
    • Submitted from a mobile device

    It was perfect

    This hotel was fabulous. Every single person from check in to housekeeping to valet went above and beyond and made our once in a lifetime trip unforgettable. Mahalo

    Stayed in January 2024

  • Reviewed: February 1, 2024

    10
    5 star
    • Leisure trip
    • Couple
    • Ocean View King
    • Stayed 4 nights
    • Submitted from a mobile device

    Great service. Lovely accommodations.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    Amazing hotel - would definitely stay again.
    • Leisure trip
    • Couple
    • Partial Ocean View King
    • Stayed 3 nights
    • Submitted from a mobile device

    Thought the outdoor restaurant menu was a little limited for the quality of hotel but amazing setting. Breakfast was good.

    Absolutely beautiful hotel, great views of beach, fantastic service and location. Great evening entertainment.

    Stayed in October 2023

  • Reviewed: November 29, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Diamond Head Oceanfront King
    • Stayed 4 nights

    very expensive

    Great pool, great mai tai

    Stayed in September 2023

  • Reviewed: November 6, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Ocean View King
    • Stayed 4 nights
    • Submitted from a mobile device

    The service at the Orchids restaurant.

    Loved the location , the personal service and the valet parking

    Stayed in October 2023

  • Reviewed: November 2, 2023

    10
    The Hotel was beautiful, service excellent, nothing was too much trouble, we will definately return.
    • Leisure trip
    • Family with young children
    • Garden Courtyard Twins
    • Stayed 7 nights

    Nothing

    Everything was excellent, we received an upgrade to our already beautiful room. The staff was fantastic very attentive. Could not fault anything.

    Stayed in October 2023

  • Reviewed: October 29, 2023

    10
    Amazing
    • Leisure trip
    • Couple
    • Partial Ocean View King
    • Stayed 5 nights
    • Submitted from a mobile device

    Great location service everything was superb

    Everything was luxe too class

    Stayed in September 2023

  • Reviewed: October 19, 2023

    10
    Absolutely Marvelous!!!
    • Leisure trip
    • Family with young children
    • Partial Ocean View Twins
    • Stayed 2 nights

    My family and I absolutely loved everything about Halekulani and its staff. From the first moment we stepped into the hotel until our departure when the bell staff assisted us with our luggage and bid us Goodbye - everything was absolutely wonderful. Thank you Halekulani for an unforgettable stay!

    An outstanding property, the room was fabulous, the amenities - superb! Upon arrival the gentleman who checked us in -Jay, was very professional, kind and efficient. He elaborated on the main features of the hotel and escorted us to our room. Lovely welcome amenity awaited us in the room and most certainly the room itself was immaculately clean, fresh and nicely appointed. The breakfast at House Without a Key and our Pool experience was also exceptional. The property has magnificent Ocean views that we enjoyed throughout our stay. Halekulani's location right on the Beach made access very easy and contributed to the joy of staying at the property! Guests have everything they need at their fingertips. Thank you Halekulani, what a memorable stay!!

    Stayed in October 2023

  • Reviewed: October 15, 2023

    9.0
    luxury
    • Leisure trip
    • Couple
    • Diamond Head Oceanfront Prime King
    • Stayed 5 nights
    • Submitted from a mobile device

    I was a little disappointed that the amenities and poolside services had changed.

    The hospitality was wonderful as always.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    9.0
    Otherwise loved the experience as always
    • Leisure trip
    • Couple
    • Ocean View King
    • Stayed 3 nights
    • Submitted from a mobile device

    Unwelcoming attitude from one of the bartenders toward my husband - he was sceptical that my husband was a guest of the hotel and required him to prove his ID and room details before he would serve him a drink at the pool bar before dinner.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    10
    Excellent
    • Leisure trip
    • Travelers with friends
    • Garden Courtyard Twins
    • Stayed 2 nights
    • Submitted from a mobile device

    I get water every time in the room at the poll and when going out Stuff are very kind

    Stayed in September 2023

  • Reviewed: September 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Ocean View King
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing.

    Everything. It was amazing

    Stayed in July 2023

  • Reviewed: September 20, 2023

    9.0
    Really enjoyed the time here can’t wait to go back
    • Leisure trip
    • Family with young children
    • Oceanfront King
    • Stayed 4 nights
    • Submitted from a mobile device

    The view of the ocean and diamond head was limit because of the location. The beach is a little narrow.

    The staff just wonderful. They were kind and did their best to offer guests the best service

    Stayed in August 2023

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Garden Courtyard Twins
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing it was perfect

    Absolutely stunning

    Stayed in September 2023

  • Reviewed: September 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Garden Courtyard King
    • Stayed 1 night
    • Submitted from a mobile device

    the pool could have been a bit better and there is no pool part that is suitable for small kids that can’t swim yet.

    Food was great but expensive. View is amazing and the music in the evening is lovely. Staff are truly fabulous

    Stayed in August 2023

  • Reviewed: September 2, 2023

    10
    We really enjoyed it and planning to visit again.
    • Leisure trip
    • Couple
    • Oceanfront King
    • Stayed 5 nights
    • Submitted from a mobile device

    No music at the pool. Its so boring Limited time for all the lounges and bars. Maximum to 9 or 11 pm. The price is highly expensive. The problem that we have solved at 4 am last night it was disaster. To our room and two other rooms. But thanks God the agent who compensated for us

    Its so clean and have a good vibes. We likes the special touches they leave daily at the room. Loved the cookies and ice cream they were offering at tge pool.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Garden Courtyard King
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing!!

    Unreal staff, unreal location, unreal facilities. An amazing experience!!

    Stayed in August 2023

Showing 1 - 25

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