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Reviews of Hampton Inn and Suites Schertz 3 stars

17702 Interstate Highway-35 North, Schertz, TX 78154, United States

#2 of 5 hotels in Schertz

Guests' Choice

Review score

Based on 239 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 28 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    David at the front desk was very friendly. He answered all of our questions and made us feel welcome.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pillows seemed kid size. Really little. Good thing we brought our own

    Stayed in February 2024

  • Reviewed: 6 February 2024

    10
    Perfect!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    NA

    The property was nice and clean. The employee at the desk was wonderful…Emrah. He was very helpful and very kind…great customer service. The rooms were exceptionally clean and the breakfast was good. We enjoyed our stay!

    Stayed in February 2024

  • Reviewed: 10 January 2024

    10
    Stayed for wurst fest
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and great breakfast service

    Stayed in November 2023

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very welcoming and friendly..I had to cancel one of my rooms due to COVID and they were very much helpful.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Very nice, convenient and accommodating
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast at my daughter's home, breakfast at LaMadeleine Bakery, breakfast at hotel.

    Stayed in December 2023

  • Reviewed: 7 October 2023

    10
    Staff very friendly. Room was clean and bed comfortable.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was awesome.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    8.0
    Stay was decent.
    • Leisure trip
    • Couple
    • King Study Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was out of everything. Batter was out, no bacon, eggs. Had to wait for everything to get refilled slowly. Even juices were watered down. I was charged for pet stay and didn’t have pets. I called and they said they charged the wrong room.

    I enjoyed the use of space in the room and the quality of the towels and blankets.

    Stayed in September 2023

  • Reviewed: 16 July 2023

    9.0
    Great stay I would recommend the hotel to everyone
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    It was a very pleasant stay. The breakfast and the staff was excellent.

    Stayed in July 2023

  • Reviewed: 2 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool towels were very small

    Although your systems were down and we had to wait in the lobby, not knowing how long it was going to be, the staff was kind to us.

    Stayed in May 2023

  • Reviewed: 17 April 2023

    10
    great hotel very comfortable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very clean

    Stayed in April 2023

  • Reviewed: 19 March 2023

    8.0
    overall pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the shampoo and conditioner ran out quickly it wasn’t filled

    clean room

    Stayed in March 2023

  • Reviewed: 19 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I'm happy 😊

    Everything was good 👍

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was not good

    Stayed in February 2023

  • Reviewed: 5 March 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The AC wasn't very good and was noisy and constantly turning on and off, the road noise was loud at times, the price was high.

    Clean, good location, good breakfast

    Stayed in March 2023

  • Reviewed: 23 February 2023

    10
    good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    cleaning service should be daily. made you ask for it which is not acceptable and would keep me from booking here again

    clean and updated

    Stayed in February 2023

  • Reviewed: 22 February 2023

    9.0
    Great experience
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was hot and fresh. Good selection

    Stayed in February 2023

  • Reviewed: 17 February 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    I like this property. And they are always friendly. It is nice and quiet generally.

    Stayed in February 2023

  • Reviewed: 12 February 2023

    8.0
    Great place to stay, one issue this time around
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We have stayed several times at this location, always get a larger room on the first floor (with desk and sofa-bed - I travel with my Dad an elderly man and my granddaughter, the extra space in the room helps immensely) our reservation was made at least 3 months in advance, asking for the same room we have stayed in for the past 3 times, but when we arrived they stated that room was not available and gave us a room on the 2nd floor that is much smaller, with only 2 queen beds. There was a vent in the hallway directly across from our room that ran constantly (for the 3 days we were there - and blew extremely cold air like a "fan on high speed" I had to place a towel at the bar of the door to block the cold air that was coming in under the door). Rather disappointing as we were used to having the extra room to move around with no issues!

    Staff (front desk is very friendly) ... the lady that does the morning breakfast is very friendly and accommodating to everyone's requests...

    Stayed in February 2023

  • Reviewed: 22 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hot water went low during shower

    Breakfast was good and location close to family that lives nearby so excellent.

    Stayed in December 2022

  • Reviewed: 6 January 2023

    10
    Relaxing
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    On the 3rd floor with no walk-in shower. Understand those rooms are located on the 1st floor only, and they were all booked.

    Greetings from the desk staff, free coffee.

    Stayed in January 2023

  • Reviewed: 5 January 2023

    10
    Very pleased and will stay here again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    All good.

    Clean, comfortable and great location.

    Stayed in January 2023

  • Reviewed: 3 January 2023

    10
    Great Stay, As Always!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was as expected...Customer service was superb

    Stayed in January 2023

  • Reviewed: 1 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    As always, Hampton Inn met our expectations. It was in the perfect location to get to and from my family

    Stayed in December 2022

Showing 1 – 25

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