1460 East Ninth Street, Cleveland, OH 44114, United States of America
#21 of 70 hotels in Cleveland
Guests' ChoiceBased on 977 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
7.8
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Kimball
United States of AmericaGreat location. Free breakfast. Good wifi.
Stayed in April 2024
Reviewed: April 10, 2024
B
United States of AmericaHaving to wait so long for valet parking
The hotel was wonderful. The location was great.
Stayed in April 2024
Reviewed: April 6, 2024
Salome
United States of AmericaCould have an agreement with a close parking, other than Valet Parking only.
Good location. Has everything you need during a short stay.
Stayed in March 2024
Reviewed: April 5, 2024
Jodie
United States of AmericaVery expensive parking
Stayed in April 2024
Reviewed: April 3, 2024
Lynette
United States of AmericaThe buffet breakfast was very good. The location of the hotel was great for walking to attractions. The room was clean and comfortable. The staff were friendly. We were very happy with our stay.
Stayed in March 2024
Reviewed: March 31, 2024
Janetta
United States of AmericaThe breakfast set up needs re-thought. Ridiculously long line, due to folks waiting on the people making waffles. Waffle maker should be placed away from the other offered items.
Location
Stayed in March 2024
Reviewed: March 24, 2024
Rob
CanadaClose to everything
It has just been refurbished
Stayed in March 2024
Reviewed: March 23, 2024
Laura
United States of AmericaThe parking is very expensive.
We walked to a restaurant. Area was very clean.
Stayed in March 2024
Reviewed: March 20, 2024
Diana
United States of AmericaExtra $45 to park. Didn't know it was under construction. Hard to find beverage machines or ice machines. No restaurant and the free breakfast wasn't good
Pretty room, view of cathedral. It was very clean
Stayed in March 2024
Reviewed: March 15, 2024
Allen
United States of AmericaDust workers commandeered elevators But passable
Staff was attentive Facility under construction yuck
Stayed in March 2024
Reviewed: March 11, 2024
Sondra
United States of AmericaParking. No valae
Stayed in February 2024
Reviewed: March 11, 2024
Maggie
United States of AmericaThe construction! 8am on a Saturday they started with the knocking, banging and drilling and it was like the walls were paper thin and we were on the 8th floor.
The updated rooms are awesome! The staff were very friendly, they were a text away if needed! The location was a great deal! There was a parking garage right around the corner for half the price of valet
Stayed in March 2024
Reviewed: March 9, 2024
Leslie
United States of AmericaConstruction!!!!!! The Hotel lobby was being redone, no where to sit, dust everywhere, noisy with drilling, workers all over the lobby.
The new room was great, location was amazing
Stayed in March 2024
Reviewed: March 4, 2024
Shadia
United States of AmericaThe valet charge was very very very inflated. I believe $20 is a good charge.
The place was ok but the valet was very expensive. I felt like you were stealing my money.
Stayed in February 2024
Reviewed: March 4, 2024
Lee
United States of AmericaFound empty beer cans in my room!
Customer service was amazing!
Stayed in March 2024
Reviewed: March 3, 2024
Virgie
United States of AmericaThe place was under construction.
Stayed in February 2024
Reviewed: February 29, 2024
Jeong
United States of AmericaDuring the remodeling work, noise is generated before evening.
It is located in the center of downtown, so it is convenient to move around. The staff is friendly and the room is clean.
Stayed in February 2024
Reviewed: February 27, 2024
Constance
United States of AmericaUnder construction, loud and expensive
Location
Stayed in February 2024
Reviewed: February 26, 2024
Rush
United States of AmericaThe lighting in the room and bathroom was not great. Definitely manageable but I prefer brighter lights when I need to get things done.
The staff members were all super friendly. The front desk staff were great, and multiple members struck up conversations while sharing the elevator.
Stayed in February 2024
Reviewed: February 22, 2024
Donna
United States of AmericaI know they did the best they could while remodeling but was still inconvenient
Room and location are always excellent
Stayed in February 2024
Reviewed: February 17, 2024
Norman
United States of AmericaMajor renovations are taking place with significant impacts on the lobby area and elevator availability. This is temporary and should be completed soon
Stayed in February 2024
Reviewed: February 1, 2024
Kevin
United States of AmericaThey were remodeling. Noisy!They also double charged us for valet parking. It was corrected a few days later.
Location
Stayed in January 2024
Reviewed: January 30, 2024
Tracy
United States of AmericaHotel location is great. Valet parking is a pain, but they were very fast and friendly. The room was clean. Breakfast was good.
Stayed in January 2024
Reviewed: January 26, 2024
Barbara
United States of AmericaNo paper bill of charges. Forgot to ask as we were in a hurry to get to Cleveland clinic
Clean, friendly, breakfast, valet service
Stayed in January 2024
Paris, France
Viareggio, Italy
Scheffau am Wilden Kaiser, Austria
Brno, Czech Republic
Kovalam, India
Valletta, Malta
Puerto Bertrand, Chile
Puerto Princesa, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content