Problems with the elevators (too many people using them at the same time). The food is quite correct.

we had a great room (view on the Empire State Building) without the noise from the street, cleaned everyday, nice people

Stayed in April 2024

Breakfast was a bit limited and there were hardly any vegetarian options for my girlfriend.

The location was absolutely perfect. The cleaning staff and kitchen staff were super friendly.

Stayed in February 2024

I was not a big fan of the area but this is not on the hotel

The staff were friendly and the rooms were at a good standard.

Stayed in February 2024

The wifi is week The housekeeping doesn’t clean the room well

Stayed in April 2024

Love everything in this hotel. I had a great stay

Location of the hotel, its near Time Square. Also all the staff are very nice and helpful. Love the free breakfast too

Stayed in January 2024

the gym equipment was broken and not attended to after reporting the issue twice - not only was this inconvenience a major disappointment as I could have gone to a near rival hotel that had no gym - this was the clincher for this hotel for me choosing it, broken equipment in a gym is a legitimate health and safety concern and a litigation magnet! Breakfast wasn't great, however it seems to be the norm in the USA at this price point/level - lack of healthy options at breakfast is a disappointment.

breakfast usual US stuff/OK. Room was good and clean. Check in & check out was excellent and very rapid - impressive! The only real gripe from me is the GYM; I didn't mind that it was small however the equipment wasn't working - both treadmills were broken and this was reported every day during the stay and not resolved...

Stayed in March 2024

Long wait for elevator . Request for lower floor at reservation and check in due to husband’s heart condition and past experience of long elevator wait times was not available . Husband not able to tolerate stairs on the 20th floor … changed to 11 th floor … still a struggle for husband . Hopefully request for lower floor will be accommodated for future trips to NYC ( December) .

Location

Stayed in April 2024

The facilities at the hotel were just ok, for the price I would've thought it would be better actually, it seems outdated and small

The breakfast is excellent, a lot of variety, great! The room was ok, nothing fancy, I was actually expecting more for some reason, the pictures I think looked different than we I saw it in person, but overall ok. I only stayed for one night, the location was great, close to Times Square, food & more. I didn't know there was no parking, so vallet is $75/night.

Stayed in March 2024

I stayed at this hotel March 29th 2024 which was Good Friday. I'm not coming back to this hotel again. Their internet service was down so they had to check us in manually meaning I had to sit and wait till they call my name to check me in. When I finally get a room they give me a room that belong to somebody else luckily the people weren't there. There was t-shirts on the bed shoes on the floor fold their clothes on the desk so I walk out and go downstairs and tell them that the room belong to someone else. When I finally get my room the refrigerator isn't really cold. The TV is horrible in there they don't hardly have any channels that work they all say lost signal you get very few channels. No channels with any TV shows to watch because of the lost signal. Honestly I don't recommend this there's a hotel across the street called the Hyatt it's better to stay there even though you check out is at 11 and not 12

I like that the room was clean.The staff it was friendly and nice. The place did look clean. I did like the fact that check out was at 12:00 instead of 11 like a lot of other hotels in that area

Stayed in March 2024

Very small breakfast seating area

Nice assortment for breakfast

Stayed in March 2024

Decor is a little dated and there was some waiting on lifts/elevators both in the lobby and on the guest floors, particularly at peak times.

Great location and ample selection for breakfast. Staff were very friendly and helpful and always there to answer questions. Overall a very positive experience.

Stayed in March 2024

Nothing

Located very close to Time square so fairly central to other tourist sites. Room was very clean and very comfortable. Breakfast provided was very good with a lot of choices. Staff were pleasant & very helpful

Stayed in March 2024

Some noise and too much light flashing all night it was not enough dark in the room

Enjoy walk around the manhanttan it was fun and see people from all over world who visit nyc it worth moment

Stayed in February 2024

The rooms were very cramped, enough space for the beds and having to pretty much shimmy between them and the dressers, but you get what you pay for. The glass bathroom shower doors were precarious and kept coming off their tracks when trying to open them. Cleanliness was so-so but it was servicable

Location was good and central to a lot of the city, free breakfast until 10 and coffee always available was also not half bad especially for being in the city. Staff was pleasant to communicate with as well

Stayed in March 2024

Pretty old, smallest shower I ever seen even in Europe with almost broken sliding door and some wear and tear signs

Location was great and inclusive breakfast

Stayed in March 2024

They didn't want to move my check in for one day and led me to cancel the full reservation only for me to find out that re-booking would cost me ove 25% extra. There were no reasons to refuse the earlier check in since the rooms were available and it was a weekday anyway. Breakfast room was packed always. Elevators during breakfast times impossible to be used.

Great location and very good price for my stay. Breakfast was great.

Stayed in February 2024

Our sink drianed slowly

We liked the breakfast.

Stayed in February 2024

Rooms a little small but expected for New York

Great location and friendly staff, good breakfast each morning.

Stayed in February 2024

Online the room said it fit 4 people, but that's really for 4 people uncomfortably. As a tourist, I wasn't expecting the room to be huge, but I envisioned it a little bigger for sure. I was disappointed about the size of the room.

The location was amazing. Everything was within walking distance. The fresh cookies were always a treat.

Stayed in February 2024

Nothing really

The accommodated our small toddler with a crib, it barely fit but it fit! The man who attended the breakfast was very friendly, as were desk clerks. Really no faults!

Stayed in January 2024

Room cleaning, breakfast

Stayed in February 2024

I think the hotel still needs some improvement in terms of maintenance for instance, the curtains were just little broken, some handle bar broken, fan door broken, shower door broken. That's all I didn't like it at all.

I like because it's close to the Times Square.

Stayed in February 2024

The shower doors were ridiculous. Needs to be replaced and the elevators are not easy to catch in the morning.

The location was very convenient.

Stayed in February 2024

waiting for elevator, cramped elevators, cleaning staff using elevator at prime times

breakfast, kind people at front desk, trouble with tv was fixed quickly

Stayed in January 2024