I was called concerning my booking while driving from DC to the hotel. Not a friendly conversation when I booked I called the hotel to explained I had put four rooms on hold through booking.com with the option pay at the property, that each person will pay for there own rooms when we arrive, I made sure to give the hotel advance notice before our arrival . We came down for a family cruise with 11 children. I was told when I called it’s okay no problem. But after receiving a nasty phone call telling me if we don’t reach them at 6 pm they will be cancelled. I explained the drive was a long one and we might be a little late. This was so disappointing being told we had to rush. The only good part about this was we got there just in time. I book with this hotel all the time never experienced any type of phone call like this yelling at me telling me they going to contact booking.com to cancel our rooms if we didn’t arrive by six. The phone call was to get the other four people credit cards to pay for our rooms in advance because the card I put them on hold with declined the deposit. I never had this issue with this hotel out off all my booking. I was so stressed about the issue I spoke with the manager on duty when we arrived she explained she hard the conversation and apologized for being yelled at by an employee. If you believe that’s how a paying guest whom have been booking at your hotel should be treated then your employee should be awarded for having people to rush to arrive on time anything could have happened to us trying to get there but she was not concerned with that even do I tried to explain we was coming and on our way. Very unhappy how I was treated on the phone on our day of arrival.

Happy we made it safe was able to rest after a long drive.

Stayed in April 2024

tub was dirty, lady got mad when i walked in the breakfast area at 10:01

good location, comfortable bed

Stayed in April 2024

Location good, breakfast ok, standard.

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

FOX News on the TV in the breakfast area, disgusting!

Friendly staff, lovely room& nice breakfast.

Stayed in April 2024

Mold on ceiling

Breakfast, price, location.

Stayed in March 2024

Nothing negative

Excellent Great location

Stayed in December 2023

More coffee cups would have been nice. 2 peòle three days 2 cups didn't do it need more handicap amenities. More rooms with shower access.

Breakfast was very nice. Beds were very comfortable .

Stayed in January 2024

All good

Clean and nice room

Stayed in January 2024

The breakfast was okay. But it wasn’t really hot, and lacked variety.

It’s a great location coming off the interstate, it has restaurants right across from the property, easy to walk to, it has a gas station right on the corner, these are all pluses for our stay, we will stay here again.

Stayed in December 2023

It’s a little outdated and the ice machine needs to be refurbished and also needs to work on all floors but our stay was comfortable.

The location was not too far from the highway and restaurants are nearby. The hotel is kept clean and the staff was pleasant. The eating area is very large so it was not overcrowded.

Stayed in October 2023

A handheld shower head will be more convenient for some travelers

Stayed in October 2023

American poor breakfest served on 1 way equipment.

Close to Cape Canaveral. All was clean.

Stayed in August 2023

A lot of ants were in our room.

Price and location, plus comfortable.

Stayed in July 2023

Not well stocked.

Location was perfect

Stayed in August 2023

There was only one washer and dryer for laundry in the hotel. It would have been nice to have several to use. Especially since you could only fill the washer halfway...it made doing laundry more time consuming. We were staying for a tournament nearby and HAD to wash team jerseys almost every evening of our stay....as were several other people. There was always a line of people trying to get their stuff washed. Ultimately we ended up taking our clothing to a nearby laundromat instead. It isn't a make or break complaint....it just would be more convenient to stay and do our laundry at the hotel.

The location was perfect for our needs. Having several restaurants and food options so close was a huge plus! The staff were great and very accommodating. The breakfasts were pretty good, with a great rotation of food options every morning, so you didn't feel like you were eating the same food everyday. The room was good sized, with TONS of storage and space for all our personal items.

Stayed in August 2023

The toilet in the rooms are extremely low to the floor. Need to have toilets slightly higher to accommodate all sizes and disabilities.

Close to the interstate and other shopping venues.

Stayed in July 2023

The Staff were exceptionally helpful and amazingly excellent in handling the guest needs.

Stayed in June 2023

wasn’t too impressed with the free breakfast choices. They were fine, just not delicious!

Stayed in June 2023

nothing

very nice and clean and staff was very helpful

Stayed in April 2023

Everything was great Manager had to step in and do Breakfast it was good

Stayed in April 2023

under construction, booked a king but they only had double queens when we arrived but they gave us a discount, breakfast was meh (but same as all other chains)

clean, modern, convenient

Stayed in March 2023

Place is under renovation.

Stayed in March 2023

The main drawback was the remodeling and construction going on at the hotel. I was not aware of this. I wish I had been warned. I think they should note it on the website or hotel description. I would have properly still booked the hotel but advance notice would have been nice.

Excellent location right off of the highway. Good restaurants very close nearby (walking distance) to the hotel. The breakfast at the hotel was very good! Several people working in the breakfast area to keep it stocked and clean. Food was fresh and plentiful. Rooms were spacious and very clean. Recently renovated room and bathroom.

Stayed in February 2023