Reviews of Hampton Inn Madison Square Garden This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
116 West 31st Street, Chelsea, New York, NY 10001, United States of America
#331 of 409 hotels in New York
Guests' ChoiceReview Score
Based on 568 hotel reviews
7.5Score breakdown
-
Cleanliness
7.7
-
Comfort
7.8
-
Location
9.1
-
Facilities
7.4
-
Staff
8.2
-
Value for money
7.4
-
Free WiFi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 19, 2024
Juan
United States of America14 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Maybe the only downside is that the rooms were not very big, which is expected in NYC. I'm not saying I was uncomfortable, I'm just saying they are smaller than in other places.
You can't beat the location. 1 block away from Penn station. The place was very clean. But the most important thing was the staff. They were super friendly and helpful. We had a situation in our room and it was fixed immediately. Literally we had some coffee downstairs and when we went back up it was resolved.
Stayed in April 2024
-
Reviewed: April 18, 2024
Alexandre
France16 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 6 nights
Location
Stayed in April 2024
-
Reviewed: April 18, 2024
Raquel
Puerto Rico1 review8.0“Overall a good stay, very nice staff”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The location
Stayed in April 2024
-
Reviewed: April 9, 2024
Rizza
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
the receptionist was not helpful with the check in.
location
Stayed in April 2024
-
Reviewed: March 12, 2024
Pavla
Switzerland5 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
The breakfast variety got smaller and smaller as the week progressed.
Comfortable and clean room.
Stayed in March 2024
-
Reviewed: March 11, 2024
Visitor
Canada2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The food
Stayed in March 2024
-
Reviewed: February 17, 2024
Orgbu
Nigeria1 review1 helpful vote8.0“It was a lovely experience”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
They did not the clean the room the two days we spent
The rooms are comfortable and also the breakfast was lovely
Stayed in February 2024
-
Reviewed: February 5, 2024
Kingsley
Nigeria5 Reviews8.0“very good”- • Business trip
- • Group
- • Premium Room with Two Double Beds
- • Stayed 1 night
rooms are small
close to the city centre, good for short trips
Stayed in February 2024
-
Reviewed: January 29, 2024
Leslie
United States of America7 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I parked in garage across the street- I had to pay for valet service- even though I parked it myself and the cost was more than the listed price of garage.
Clean, helpful staff, room was a little larger than typical hotel room in nyc, breakfast choices
Stayed in January 2024
-
Reviewed: January 18, 2024
Fox
United States of America1 review7.0“It was a pleasant one night stay and we felt safe and relaxed there.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
I hate to be little about things since I am not perfect by any means. But for the purpose of this survey I will say the room size and layout of the room. That being said the room was clean and comfortable for three adults. I missed not having a second chair in the room because I do not like sitting on beds. Any one thinking they were going to get a spacious room will be disappointed. But we slept good and we were no worse the wear from our stay. That is the least we expect.
I liked the friendliness of the staff there and how well the rest rooms were stocked with towels and other items. We are not the habitual travelers but we appreciate good service and clean rooms. Our stay at the Hampton filled the bill for us in location and need. The event we attended was but a short distance away as was a very good restaurant we wanted to go to. We had a good nights stay in comfort. I hardly ever rate any place I stay as excellent but more utile for our purposes. We have stayed at a Hamptons before and we have had no reason for complaints at any.
Stayed in January 2024
-
Reviewed: January 16, 2024
Mary
United States of America5 Reviews3 helpful votes9.0“A delightful stay in the city.”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 4 nights
Watch your pending transactions! Apparently it is general hotel policy to charge for in-room water bottles, whether used or not. This caused the property to "lose" my credit card authorization, and it appeared I was going to be charged twice for the stay! The manager was able to solve the problem and explain the situation.
Breakfast room and lobby were surprisingly large for a Manhattan hotel. Room was clean and comfy. Elevators fast. Apprecaited the extra security keycard usage to use the elevators. So convenient to Penn Station and midtown in general.
Stayed in January 2024
-
Reviewed: January 15, 2024
Seaward
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
breakfast
good location
Stayed in December 2023
-
Reviewed: January 15, 2024
Mary
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Improvement in breakfast and coffe. Basic small room. Difficult for 2 people to walk around in room.
Breakfast was fair. Front desk was very nice and welcoming. Good location.
Stayed in January 2024
-
Reviewed: January 10, 2024
Jgreenst
United States of America59 Reviews5 helpful votes8.0“Great location and staff, large and comfortable, no-frills room. Serviceable breakfast.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Breakfast is just OK, but there's a good variety of food so it's definitely worth it. It's strange that they call your room shortly after you check in to see if it's OK. The phone call was worthless since I couldn't understand the person on the other end. So it completely freaked my wife out when they called later at night—again the caller didn't identify themselves or sound professional. She thought it was someone checking to see if we were out of our room. My wife was sick so she wanted to watch TV and unlike most hotels, there was no program guide and a somewhat limited selection of channels.
The location is perfect for traveling, just 1.5 avenue blocks from Penn Station. Staff was excellent and checked us in early with no extra charge. Elevators were very fast. Everything in room worked, including the USB ports.
Stayed in January 2024
-
Reviewed: January 3, 2024
Snejana
Canada4 Reviews6.0“It was ok overall.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Missing a lot of breakfast items. No coffee no butter no cream cheese no sausages etc. Rooms very tiny.
Location
Stayed in January 2024
-
Reviewed: November 9, 2023
Fiedler
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
bathroom had hair in it. not as clean as i would expect
Stayed in November 2023
-
Reviewed: October 21, 2023
Xiaohui
Canada8 Reviews1 helpful vote8.0“Good”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Very good
Stayed in October 2023
-
Reviewed: September 17, 2023
Kerem
Israel3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
Especially the price.
The location. The breakfast. The rooms were overall reasonable.
Stayed in September 2023
-
Reviewed: September 3, 2023
Venkatesh
Canada3 Reviews1 helpful vote7.0“good staff, clean room, they have parking tie ups,”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
small restaurant for breakfast
proximity to downtown Manhattan attractions
Stayed in July 2023
-
Reviewed: September 2, 2023
Mary
United States of America4 Reviews9.0“Will stay again.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
The only thing the water went out for one night.
It was in walking distance of everything my group wanted to see and visit.
Stayed in August 2023
-
Reviewed: July 14, 2023
Michael
United Kingdom13 Reviews2 helpful votes9.0“Lovely convient hotel”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
It would of been better if a mini fridge was in the room.
Clean comfy hotel friendly staff. Not far from time square
Stayed in July 2023
-
Reviewed: July 11, 2023
Marlene
Trinidad and Tobago2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room was a bit small. Didn't have much space to move around.
Stayed in July 2023
-
Reviewed: May 15, 2023
Ivo
Croatia66 Reviews1 helpful vote8.0Very Good- • Business trip
- • Group
- • King Room - Non-Smoking
- • Stayed 6 nights
An extremely loud air conditioning system.
Stayed in May 2023
-
Reviewed: May 15, 2023
Stephanie
New Zealand25 Reviews2 helpful votes8.0“great location. very compact room. too small for 4 people. great bread”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
sink plug gets stuck and blocks drainage. extremely small room for 2 dlb beds and luggage.
location.
Stayed in May 2023
Guests also reviewed these properties:
-
Hotel Es FurióTamariu, Spain
-
Logis des Lacs d'HalcoHagetmau, France
-
Swiss Grand Hotel Seoul & Grand SuiteSeoul, South Korea
-
Starhotels Michelangelo FlorenceFlorence, Italy
-
Residence Inn by Marriott San Antonio North Stone OakSan Antonio, USA
-
Ostello TramontiLa Spezia, Italy
-
Chateau Beachside ResortGold Coast, Australia
-
Egg MotelBusan, South Korea
