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  5. Reviews of Hampton Inn New Orleans/St.Charles Ave

Reviews of Hampton Inn New Orleans/St.Charles Ave This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3626 Saint Charles Avenue, New Orleans, LA 70115, United States of America

#69 of 169 hotels in New Orleans

Guests' Choice

Review Score

Based on 211 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.3

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    All the extra fees

    Location

    Stayed in January 2024

  • Reviewed: October 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Great

    Stayed in October 2023

  • Reviewed: September 19, 2023

    8.0
    We had a very good stay at the Hampton Inn, Charles St, NOLA, with a few items that we didn't like.
    • Leisure trip
    • Couple
    • King Room with Microwave and Refrigerator
    • Stayed 5 nights

    We didn't like the back door on the first floor which opened whenever anyone walked by. That should be adjusted so it opens only when someone approaches it very closely. We did not like the hotel computer which apparently has a virus and freezes when a user tries to log into a website. There appears to be no virus scan or protection on that computer. At the continental breakfast we didn't like the selection of hot food, with hash brown or other forms of potatoes dominating the hot menu. Also, we felt that it would be better to stay with some form of eggs and a meat at each breakfast, rather than experimenting with some other hot English muffins or other types of non-straight egg dishes. We asked for a low floor, but were given the 6th floor even though the hotel was only 1/3 full. I think that the hotel website listed water bottles in rooms, but it turned out that the water bottles were only available if the guest had a high rating in Hilton Rewards.

    We liked the location, the friendliness of the staff, the continental breakfast, and the pool.

    Stayed in September 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Go to breakfast before 8:30 or nothing left. They don't replenish.

    Great location steps from St Charles st streetcar stop. Lovely area.

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Comfortable, quiet, clean and attractive
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The front sidewalk area was unattractive!

    The room was immaculate and pretty.

    Stayed in August 2023

  • Reviewed: June 22, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility and Hearing Access
    • Stayed 4 nights

    I was supposed to get my bill by email which did not work out. So I still wait for my bill to be sent to my email address.

    The location is great, right at the streetcar.

    Stayed in June 2023

  • Reviewed: April 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds were so comfortable and the room was clean. The staff was super sweet and helpful. There was a gentlemen on the housekeeping staff that was an absolute delight. He was so sweet every time we saw him and extremely helpful.

    Stayed in April 2023

  • Reviewed: March 17, 2023

    9.0
    Comfortable and convenient.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I understand that it is common to pay for parking in the larger cities but when I paid over 600.oo for 2 nights I think parking could be included.

    We enjoyed the location and how easy the trolley system was so easy to use.

    Stayed in March 2023

  • Reviewed: January 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    walls very thin. you’ll hear your neighbors for sure.

    good location, good breakfast, friendly staff.

    Stayed in January 2023

  • Reviewed: December 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good breakfast

    Stayed in December 2022

  • Reviewed: November 28, 2022

    9.0
    Nice, clean, quite hotel. Away from the hustle and bustle of the city.
    • Leisure trip
    • Couple
    • King Room with Microwave and Refrigerator
    • Stayed 1 night

    Booking.com messed up my reservation for the second time in less than 3 weeks. I updated my credit card on the site but it was not updated through the hotel. My reservation was almost cancelled. When i got there to check in they said my card couldn't be authorized. When i showed them the card on booking, the hotel had not been update. I lost my King Deluxe room and had to take a queen double. All they had left. Booking.com use to me my favorite site to book through, but after these last two incidents I don't think i will use them or refer them to anyone. Aside from Booking.com's error, the hotel was nice. Next door to Superior Grill and close proximity to a strip mall.

    Stayed in November 2022

  • Reviewed: November 20, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that I need to pay additionally for the parking, but at least I knew about it in the moment of making reservation.

    Stayed in October 2022

  • Reviewed: October 4, 2022

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    it was just a little far from the French Quater

    Loved that there was a steet car stop right infront of the hotel, a hop-on-hop-off bus stop couple of blocks away and a good grocery store nearby too. The staff was very friendly.

    Stayed in September 2022

  • Reviewed: September 11, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night

    I had trouble with my check in , but it was resolved by morning when i checked out.

    I love Hilton Hotels that serve breakfast. Hampton Inn and Embassy suites are my favorite Hotels. I don't have any thing else to say. I will be staying at Embassy Suites in the future.

    Stayed in September 2022

  • Reviewed: September 6, 2022

    8.0
    Satisfactory but very pricey room rate. It was a busy weekend I realize but still steep.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night

    We arrived in a downpour and the front entrance is uncovered. Had to go in to find out about the covered area in the back to unload.

    Stayed in September 2022

  • Reviewed: August 24, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Great Location! Quiet and beautiful area with good and cheap connection to downtown. Walking distance to Restaurants and Grocery Store.

    Stayed in August 2022

  • Reviewed: July 24, 2022

    9.0
    Enjoyed our stay in the Garden District.
    • Leisure trip
    • Family with young children
    • King Room with Microwave and Refrigerator
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was renovated since last time I stayed there. Very nice and clean. Breakfast was good. Staff were accommodating. Close to the trolley line so we could leave our car in the secured parking lot.

    Stayed in July 2022

  • Reviewed: July 21, 2022

    8.0
    pleasant with adequate accommodations for 5 people
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    bathroom lock did not work.

    trolley car

    Stayed in July 2022

  • Reviewed: July 18, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff wasn’t very welcoming.

    good location

    Stayed in July 2022

  • Reviewed: May 18, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was polite and helpful. Hotel was clean and comfortable. Easy traveling to downtown.

    Stayed in May 2022

  • Reviewed: May 17, 2022

    8.0
    Convenient location, comfortable and clean.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    My only con would be that there were only 4 lounge chairs at the pool and there was a family that would put towels out in the morning and use the chairs all day. Even if they went up to the room for an hour they would save the 4 lounges. I would have liked to have an hour or so to lay in the sun. We were able to use the other chairs to sit in but there could be more lounge chairs possibly. Other than that we loved the hotel for convenience and cleanliness.

    The Hotel was clean and the staff was knowledgeable and friendly. I would recommend this hotel. The location was great. We could go for walks down St. Charles. The on site parking lot worked well for us due to rental car. My only con would be that there were only 4 lounge chairs at the pool and there was a family that would put towels out in the morning and use the chairs all day. Even if they went up to the room for an hour they would save the 4 lounges. I would have liked to have an hour or so to lay in the sun. We were able to use the other chairs to sit in but there could be more lounge chairs possibly. Other than that we loved the hotel for convenience and cleanliness.

    Stayed in April 2022

  • Reviewed: May 10, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel was comfortable and very clean. All of the staff we encountered were helpful.

    Stayed in May 2022

  • Reviewed: May 10, 2022

    9.0
    We had a wonderful stay for Jazz Fest - staff made us feel so welcome and the room was very nice.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access
    • Stayed 10 nights
    • Submitted from a mobile device

    Great location, lovely lobby, great staff, comfy bed and good bathroom amenities

    Stayed in May 2022

  • Reviewed: May 2, 2022

    9.0
    Great place to crash after a long day exploring New Orleans
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    The wifi basically didn't work which was frustrating.

    Great location, right on the main streetcar line. Gorgeous surroundings with fun places to eat.

    Stayed in May 2022

Showing 1 - 25

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