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Reviews of Hampton Inn Philadelphia-Great Valley 3 stars

635 Lancaster Avenue, Frazer, PA 19355, USA

#1 of 3 hotels in Frazer

Guests' Choice

Review score

Based on 89 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.1

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Showing 1 - 57

  • Reviewed: 5 June 2018

    5.8
    Told front desk about these things and got a ho-hum response. You guarantee 100% satisfaction??
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 2 nights

    Had trouble with room and housekeeping. Bed undersheet kept getting loose and coming up under body both nights making for disturbed sleep. Used Bathroom towels never removed nor replenished. Sink stuffed up. Toilets set loose.

    Stayed in June 2018

  • Reviewed: 27 May 2018

    5.8
    . Coffee bar was excellent!
    • Couple
    • King Study Room with Sofa bed
    • Stayed 2 nights

    Shower wasn't adjustable and felt like needles. Room was very clean, but small. The breakfast area could have been larger and wasn't stocked with enough food for the crowd.

    . Coffee bar was excellent!

    Stayed in May 2018

  • Reviewed: 10 May 2018

    5.0
    very disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    The beds were the hardest I have ever slept in at a hotel. They felt cheap which is a shame since the place went through an upgrade. I understand some of the amenities are attractive to guests but the main reason one stays at hotel is to SLEEP - the bed is primary. The breakfast items were cold and often empty (no food in warmers, no batter for waffles, ) I will not stay there again,

    Stayed in April 2018

  • Reviewed: 9 April 2018

    8.3
    Very clean and comfortable.
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    The breakfast omelets were not good. Pre-made and tasted like eating a foam rubber pillow.

    Very clean and comfortable. Coffee was great and the breakfast area amenable to small groups of people.

    Stayed in April 2018

  • Reviewed: 12 February 2018

    10
    Great place!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast area was very busy & crowded, but still well maintained. Great coffee!

    Polite, friendly staff. Very clean and comfortable. Good breakfast included with our stay.

    Stayed in February 2018

  • Reviewed: 27 December 2017

    9.2
    We needed a room at last minute and booking.com made it simple. Wonderful supportive staff.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Earliness of construction right outside my room.

    Other than the early morning construction noise, the place was great. The front desk staff was so pleasant on this holiday night.

    Stayed in December 2017

  • Reviewed: 31 May 2017

    7.1
    It was fine, but doubt I'll return.
    • Solo traveller
    • Double Room - Disability Access/Non-Smoking
    • Stayed 2 nights

    Property is older so I suppose not a lot can be done to improve the dreariness of the lobby area and hallways. As far as the room is concerned, furniture was dated, dark wood with free-standing clothes cabinet - no closet. Room had flat screen TV, but small. Also, the coffee maker was broken - why was it in the room if it didn't work? Doesn't anyone check?

    From the young man at the front desk to the cleaning people, the staff was very friendly and helpful. The room was clean and bathroom had lots of towels. Neutrogena is nice. There was a very small "fitness center" - actually a small room with just three machines, but they were new and everything was very clean. It's a small hotel so I suppose there's no need for much more space or equipment; an inordinate number of free weights though.

    Stayed in May 2017

  • Reviewed: 7 November 2016

    9.6
    Wonderful Hotel that I would recommend to anyone.
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 2 nights

    The location wasn't ideal for what we were looking for. Not your fault.

    The staff was wonderful. Very friendly and helpful. The hotel was clean and comfortable. We are so happy we stayed. Thank you everyone. You're doing a great job!

    Stayed in November 2016

  • Reviewed: 22 October 2018

    8.8
    Clean!
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was just okay. I’ve had better at Hamptons.

    Clean!

    Stayed in October 2018

  • Reviewed: 14 October 2018

    10
    Everything.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Everything.

    Stayed in October 2018

  • Reviewed: 9 October 2018

    10
    Overall a very positive experience
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Hotel has recently been remodeled so everything looks well kept. Staff was very friendly and accommodating. Love the free breakfast!

    Stayed in October 2018

  • Reviewed: 2 October 2018

    10
    Will go back again
    • Leisure trip
    • Solo traveller
    • King Study Room with Sofa bed
    • Stayed 3 nights

    Staff and cleanlyness

    Stayed in October 2018

  • Reviewed: 4 September 2018

    9.0
    Very friendly staff especially Jen
    • Leisure trip
    • Solo traveller
    • King Study Room with Sofa bed
    • Stayed 4 nights
    • Submitted via mobile

    Very friendly staff especially Jen

    Stayed in September 2018

  • Reviewed: 13 August 2018

    10
    Great location and cleanliness
    • Leisure trip
    • People with friends
    • King Study Room with Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean

    Stayed in August 2018

  • Reviewed: 13 August 2018

    10
    Weekend stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly. Newly renovated, the breakfast was good. Would definitely stay again.

    Stayed in August 2018

  • Reviewed: 6 August 2018

    10
    Everything
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in August 2018

  • Reviewed: 4 June 2018

    10
    Very nice & affordable
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Courteous staff, snacks and breakfast were great and convenient!

    Very nicely upgraded amenities

    Stayed in June 2018

  • Reviewed: 14 May 2018

    10
    It was almost like home, very nice people, clean and cozy
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was just very pleasant and we thank you!

    Stayed in May 2018

  • Reviewed: 7 May 2018

    10
    Wonderful
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    No inside pool

    Comfort

    Stayed in May 2018

  • Reviewed: 30 April 2018

    10
    It was great. Some hamptons are sooo expensive though
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable. Excellent

    Stayed in April 2018

  • Reviewed: 18 April 2018

    10
    Excellent!
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    The sofa wasn't the most comfortable.

    Quiet, very clean & comfortable.

    Stayed in April 2018

  • Reviewed: 19 March 2018

    6.7
    Fine.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Duvet covers too hot and need a blanket alternative, even with room cold.

    Room was quiet.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    10
    very clean
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very clean

    Stayed in March 2018

  • Reviewed: 18 January 2018

    6.7
    Proximity to highway
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room size

    Proximity to highway

    Stayed in January 2018

  • Reviewed: 7 January 2018

    9.2
    Good breakfast & service.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Good breakfast & service.

    Stayed in December 2017

  • Reviewed: 5 January 2018

    9.2
    newly remodeled rooms.
    • Business trip
    • Solo traveller
    • King Study Room with Sofa bed
    • Stayed 1 night

    The door to the room stuck, and was difficult to open.

    newly remodeled rooms. clean bedding, comfortable bed.

    Stayed in January 2018

  • Reviewed: 12 October 2017

    10
    The location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The location

    Stayed in September 2017

  • Reviewed: 14 August 2017

    9.6
    Nice staff, breakfast was very good, a lot of extras you...
    • Leisure trip
    • Solo traveller
    • King Study Room with Sofa bed
    • Stayed 3 nights
    • Submitted via mobile

    was a little pricey .

    Nice staff, breakfast was very good, a lot of extras you don't find at other hotels. Overall was a pleasant experience.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    9.2
    Quiet, bed comfortable except for the pillows
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pillows were not comfortable or not enough pillows and the room seemed to get too warm at night

    Quiet, bed comfortable except for the pillows

    Stayed in August 2017

  • Reviewed: 3 August 2017

    9.6
    comforters are to heavy did not sleep well till they changed...
    • Couple
    • King Study Room with Sofa bed
    • Stayed 7 nights

    comforters are to heavy did not sleep well till they changed them

    Stayed in August 2017

  • Reviewed: 26 July 2017

    8.3
    Size of pool
    • Leisure trip
    • Couple
    • King Study Room with Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Size of pool

    Stayed in July 2017

  • Reviewed: 18 July 2017

    10
    Great hotel
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Comfortable room and bed.

    Stayed in July 2017

  • Reviewed: 28 June 2017

    10
    5 star stay
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean, staff friendly and awesome breakfast !!! Tks

    Stayed in June 2017

  • Reviewed: 19 June 2017

    10
    Impressive
    • Leisure trip
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Pool was clean & was being checked for chemicals every couple of hrs.

    Stayed in June 2017

  • Reviewed: 15 May 2017

    8.8
    Awesome stay ...can't wait till next time
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Spacious rooms ...very clean and friendly staff

    Stayed in May 2017

  • Reviewed: 15 May 2017

    10
    Tv had no signal.
    • Family with young children
    • King Study Room with Sofa bed
    • Stayed 2 nights
    • Submitted via mobile

    Tv had no signal. Good thing we don't have cable at home so it wasn't a big deal

    Stayed in May 2017

  • Reviewed: 6 May 2017

    10
    best hotel ever
    • Group
    • Double Room - Disability Access/Non-Smoking
    • Stayed 2 nights

    There wasn't a thing I didn't like.

    I liked everything about it

    Stayed in April 2017

  • Reviewed: 20 February 2017

    6.7
    Shower in the bathroom was cheap and leaked all over the...
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower in the bathroom was cheap and leaked all over the floor and they charged me extra for no reason

    Stayed in February 2017

  • Reviewed: 15 January 2017

    9.6
    Beautiful room
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Better price

    Beautiful room

    Stayed in January 2017

  • Reviewed: 3 November 2016

    7.5
    Quiet, good nights sleep
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Flat pillows. Brought my own.

    Good breakfast

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 31 March 2016

    6.7
    Staff was friendly.
    • Business trip
    • Solo traveller

    Heat was not on in the room when I checked in (but all the lights were, strangely) so the room was cold. Shampoo was missing. Refrigerator was noisy throughout the night. Shower head was loose.

    Staff was friendly.

  • Reviewed: 21 November 2015

    7.9
    Staff very friendly.
    • Business trip
    • Couple

    Nothing. Overall a very pleasant stay.

    Staff very friendly. Arrived late at Night. Helped with WiFi. Recommended good restaurant. Brought to my company next morning in Courtesy Car. Good breakfast. Coffee to take away.

  • Reviewed: 8 November 2015

    5.8
    Morning front desk employee was extremely kind and helpful.
    • Family with older children

    Evening employee on duty when I was checking in was rude. Room had a damp, musty odor to it.

    Morning front desk employee was extremely kind and helpful.

  • Reviewed: 15 June 2015

    7.1
    Very close to our exits/on ramps and many options close...
    • Family with young children

    The sheets and pillow cases were very polyester like which wasn't very comfortable. The room felt a little stuffy when we went to bed, like the A.C. was struggling to cool it off, though it felt cool when we woke in the morning.

    Very close to our exits/on ramps and many options close by for snacks/food/dining.

  • Reviewed: 9 June 2015

    7.5
    A comfortable, clean and affordable room was provided to my...
    • Leisure trip
    • Couple

    At checkout, I was unable to get a receipt for my room charges because the room was booked online, according to the clerk. I traveled a lot in the past, and this has never happened to me before. Also no complimentary newspaper was available to me for the weekend, which was disappointing.

    A comfortable, clean and affordable room was provided to my wife and me. A very nice hot complimentary breakfast was served each morning.

  • Reviewed: 21 April 2015

    9.2
    The staff were exceptionally nice, especially the breakfast...
    • Leisure trip
    • Couple

    Nothing really.

    The staff were exceptionally nice, especially the breakfast staff. They specifically made time to state "please ask if you need anything". And, the place was full. I'd hire those girls in a heart beat.

  • Reviewed: 1 December 2015

    7.9
    Close to our relatives in West Chester.
    • Leisure trip
    • Couple

    Very slow running bathtub drain. Water is extremely "soft".

    Close to our relatives in West Chester.

  • Reviewed: 8 September 2015

    9.6
    Staff
    • Leisure trip
    • Couple

    Hilton music at night. Too loud

    Staff

  • Reviewed: 19 August 2015

    10
    Everything
    • Leisure trip
    • Couple

    breakfast area could have been a little cleaner.

    Everything

  • Reviewed: 9 August 2015

    2.9
    The staff is not friendly, they ignore you, and seem very...
    • Business trip
    • Solo traveller

    The staff is not friendly, they ignore you, and seem very bored.

  • Reviewed: 8 July 2015

    7.5
    Very clean and comfortable
    • Leisure trip
    • Family with older children

    Wifi was very slow and the breakfast lacked variety and was not very good overall

    Very clean and comfortable

  • Reviewed: 28 June 2015

    10
    Location to QVC Studio was good.
    • Leisure trip
    • Group

    Location to QVC Studio was good. Staff very helpful.

  • Reviewed: 24 May 2015

    2.5
    Staff is rude
    • Leisure trip
    • Family with older children

    Staff is rude

  • Reviewed: 21 May 2015

    10
    Confort of the room
    • Business trip
    • Solo traveller

    Confort of the room

  • Reviewed: 14 May 2015

    9.2
    Personnel very helpful and Friendly.
    • Business trip
    • Solo traveller

    Personnel very helpful and Friendly. Breakfast very good.

  • Reviewed: 19 March 2015

    9.6
    Clean, reasonable, friendly staff, good breakfast.
    • Business trip
    • Solo traveller

    Clean, reasonable, friendly staff, good breakfast.

  • Reviewed: 5 January 2015

    10
    I just love your breakfast.
    • Business trip
    • Group

    Nothing can be said.

    I just love your breakfast.

There are also 41 reviews without text. These impact the overall review score.

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