27102 Towne Center Drive, Foothill Ranch, CA 92610, United States of America
#2 of 4 hotels in Foothill Ranch
Guests' ChoiceBased on 80 hotel reviews
7.3Cleanliness
8.2
Comfort
7.9
Location
8.5
Facilities
7.8
Staff
8.3
Value for money
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 5, 2024
Ivy
United States of AmericaRoom was a little small.
Did not have breakfast
Stayed in April 2024
Reviewed: February 13, 2024
Bridget
United States of AmericaThe room was very small and a bit outdated.
Breakfast was Fabulous. The staff was very nice. Lots of Parking. Lots of restaurants nearby.
Stayed in February 2024
Reviewed: November 26, 2023
Carmelita
United States of AmericaHotel can use a little refresher here and there like new sheets. They were clean but not crisp, same with towels.
Location, friendly and helpful staff , breakfast was good and ambiance is nice and quiet. Also liked the microwave and fridge in the room.
Stayed in November 2023
Reviewed: June 19, 2023
Steve
United States of AmericaConstruction going on. Bathroom wasn't the cleanest
Bed was comfortable and clean
Stayed in June 2023
Reviewed: March 26, 2023
David
United States of Americathe breakfast
Stayed in February 2023
Reviewed: January 2, 2023
Clair
United States of Americalack of housekeeping services.
location, breakfast
Stayed in December 2022
Reviewed: September 25, 2022
Reveche
United States of Americabed looked like someone had just laid on it and there were 2 conditioners and no shampoos limited parking! semi trucks took several spots!
location was nice, continental breakfast was good
Stayed in August 2022
Reviewed: September 12, 2022
Cheryl
United States of AmericaVery loud music playing late in the parking lot, loud guests in the hallway, very noisy elevator right next to our room, stains on bed linens
Easy access and parking. Good breakfast.
Stayed in September 2022
Reviewed: July 12, 2022
Joseph
United States of AmericaNine months pregnant and asked for 2 extra pillows in the reservation and even called down to front desk to be told they didn’t have any. Very miserable night of sleep.
Stayed in July 2022
Reviewed: May 10, 2022
Deanna
United States of AmericaDoors slam so you hear them constantly.
Nice staff. Nice room. Had enough coffee in room for entire stay. Comfortable bed.
Stayed in May 2022
Reviewed: February 25, 2022
Sarah
United States of AmericaNo one at front desk when we arrived. Had to go looking for someone. Room was clean but needed some upgrading.
Room was clean.
Stayed in February 2022
Reviewed: December 20, 2021
Kathy
United States of Americahall noise was excessive. TV was not easy to figure out.
clean, convenient
Stayed in December 2021
Reviewed: October 24, 2021
Robert
United States of AmericaThe Hotel was being remodeled so we had to go next door for breakfast.
Stayed in October 2021
Reviewed: August 4, 2021
Elizabeth
United States of AmericaThe pool was open but dirty. Had to go downstairs for ice, only 1 ice machine located on first floor. The lady at check-in was a little standoffish at first
Room was clean. They offered grab n go breakfast. There’s a gas station walking distance. Located in between businesses so not much car traffic. Beds were super comfortable
Stayed in August 2021
Reviewed: July 25, 2021
Liermann
United States of AmericaNo
Stayed in July 2021
Reviewed: May 7, 2021
Reyden
United States of AmericaQuiet sorroundings
Stayed in May 2021
Reviewed: April 23, 2024
Judi
United States of AmericaFirst visit was put in handicapped room when reserved way in advanced. 5 days later it took 45 minutes to check into the right room!!! First assigned to unmade room!!
The breakfast was good!
Stayed in April 2024
Reviewed: January 11, 2024
Richard
United KingdomHeating in the room was broken. We were offered another room but my wife required a roll in shower. This was the only room in the hotel which suited my wife’s needs. The adjustment for the temperature of the shower was nearly 6 feet up the wall, way beyond my wife’s reach. The shower seat was hanging off the wall when we arrived. A shower seat was provided but the rubber feet slipped on the wet smooth tile floor! My wife used her own wheelchair to get a shower for safety which git wet!
One day there was no milk for the cereal provided. When I asked where the milk was the reply was it hadn’t been delivered. Yet 2 miles down the road was a huge food shop. “Some people like dry cereal” was the comment. Not helpful.
Stayed in January 2024
Reviewed: January 2, 2024
Jeffrey
United States of AmericaDid have a problem checkingin,I usually book with booking.com and all I say is my name and I'm checked in,clerk kept telling me even after I showed him conformation number that there was no record of my reservation,Told him to call manager and Aiden I think that was his name did and manager told him how to do it over phone,I think he wasn't trained on how to do booking.com
Breakfast was good,the room they gave me was really nice and comfortable
Stayed in January 2024
Reviewed: December 27, 2023
Laura
United States of AmericaNothing
Very clean and comfortable. Breakfast good!
Stayed in December 2023
Reviewed: October 10, 2023
Alan
United States of America-
Everything! Not kidding. The room, the staff, the pool, the gym, the breakfast, etc. were all exceptional. I highly recommend this place. ⭐⭐⭐⭐⭐
Stayed in September 2023
Reviewed: October 9, 2023
Donna
United States of AmericaQuiet and wonderful facility for disabled guests
Stayed in October 2023
Reviewed: September 15, 2023
Acosta
United States of AmericaIf I would've got a free night because you mDe me stay up till almost 2 Am to get my room at the Hamptons
Nothing .....about Booking. Com
Stayed in August 2023
Reviewed: September 4, 2023
Chris
United States of AmericaSome broken handles in room
Clean. Good breakfast
Stayed in September 2023
Mâcon, France
Weyarn, Germany
Porto-Vecchio, France
Gifu, Japan
Saint Petersburg, Russia
Placer, Philippines
Volgograd, Russia
Genoa, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content