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Reviews of Hampton Inn San Antonio Northwoods 3 stars

2127 Gold Canyon Drive, San Antonio, TX 78232, USA

#129 of 301 hotels in San Antonio

Guests' Choice

Review score

Based on 52 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    9.7

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Showing 1 - 41

  • Reviewed: 15 July 2018

    10
    Comfortable and relaxing stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    We expected to see a microwave and refrigerator, but did not have either one in the room we got.

    Breakfast was excellent. Bed and pillows were so soft, we slept very comfortable.

    Stayed in July 2018

  • Reviewed: 12 April 2018

    5.0
    Waiting for four hours after we let them know we were...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Waiting for four hours after we let them know we were available in restaurant two minutes away. Then to find they admitted others while waited darkened all the qualities of your staff and facility. We had a flight leaving at Seven am and we did not get into our room until almost seven pm. We wanted to relax and have an early night. Did not happen.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    10
    Overall, I had a great time after we got the rooms situated! Austin the manager was awesome!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that the rooms were not ready upon arrival. I arrived at four o’clock and had to wait until 6 to check into my room.

    I loved the breakfast! It was really delicious! Nice and friendly staff!

    Stayed in March 2018

  • Reviewed: 25 February 2018

    8.3
    Hotel facilities and location are okay.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    1. desk clerk (HHampton Inn staff) made mistake on check in; I had to rectify it by spending 45 minutes on phone with booking.com 2. one morning ran out of breakfast food by 8:30 although breakfast service advertised from 6 - 10

    room clean and comfortable; staff generally helpful and friendly

    Stayed in February 2018

  • Reviewed: 18 December 2017

    6.7
    I like that there is coffee all day and snacks available fur...
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We left about 11:30am on Saturday from our room 225 for the day and upon our return at 11:45pm the room had not been cleaned, bed still unmade, and no additional towels left. The person at the front desk found 2 bath and wash towels and two trash can liners. We were told that the housekeeping manager would be notified (period). No apology and when I checked out I was acknowledged with “you’re all done.” We stayed here last year on the same weekend and we had a great experience. I want to mention that the female and male on staff at 7:30 Friday night, 12/15/17, were fantastic and very helpful! I wish I had paid attention to their names.

    I like that there is coffee all day and snacks available fur purchase plus the breakfast.

    Stayed in December 2017

  • Reviewed: 9 October 2017

    9.6
    Very nice place, very clean and classy! Comfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was very convenient and very clean and classy! I feel like I got a great price for my stay. I will stay there again in the future and will book through bookings.com

    Stayed in October 2017

  • Reviewed: 30 July 2017

    7.5
    -Beds were comfy, plenty of room for 5.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    -More breakfast...and choices (i.e. bisquits & gravy:D) -There were people using the pool that were not renting a room!... that was very awkward!

    -Beds were comfy, plenty of room for 5...(6 would be too crowded) -Pool was clean! -Staff was nice! -Good quality of complimentary hygiene products! -Bathroom was clean and up to date! -Good parking lot! (Spaces not too narrow)

    Stayed in July 2017

  • Reviewed: 7 July 2017

    8.3
    Staff was very friendly and courteous.
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room I was given had a strong odor of pets having been in that room. I asked to be moved to a different room. My second room also had pet odors, but not as bad as the first room. I was too tired to move at that point and kept the room.

    Staff was very friendly and courteous.

    Stayed in July 2017

  • Reviewed: 30 May 2017

    9.6
    The breakfast was awesome and the beds super comfy, room was...
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I wanted the sheets to be changed and took them off the bed cause my son had peed on them and went ahead and placed them on the floor, they just picked them up and placed them again, hotel was understaffed and coffee in lobby was warm but good

    The breakfast was awesome and the beds super comfy, room was very clean and staff was very attentive

    Stayed in May 2017

  • Reviewed: 21 December 2016

    8.3
    Quick Trip to San Antonio
    • Leisure trip
    • Family with older children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No issues! Good stay.

    Great location & easy to access off of Loop 1604. The room was as advertised and very clean. There was a typical U.S. breakfast bar. The staff was very friendly and helpful.

    Stayed in December 2016

  • Reviewed: 16 October 2016

    6.7
    Okay
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was never at the desk -not for check-in nor checkout; room smelled; water in tub would not drain; and breakfast was almost impossible bc the staff could not keep up due to the students saying there. Staff can estimate number of people staying there and should be prepared.

    Love the hotel itself and the location

    Stayed in October 2016

  • Reviewed: 29 August 2018

    7.1
    Quiet
    • Business trip
    • Solo traveller
    • King Room - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Food, old restroom

    Quiet

    Stayed in August 2018

  • Reviewed: 21 August 2018

    9.6
    Cleanliness and breakfast were the best.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Cleanliness and breakfast were the best. Staff was great also

    Stayed in August 2018

  • Reviewed: 24 May 2018

    2.9
    Disgusting place
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had ants and roaches and wasn't clown and we were never moved after complaining

    The breakfast

    Stayed in April 2018

  • Reviewed: 13 March 2018

    10
    Breakfast was really good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was really good

    Stayed in March 2018

  • Reviewed: 1 February 2018

    7.9
    Overall it was good. I would consider it for the next trip.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bath tub did not drain well. The water from the shower head was very weak.

    the breakfast was good.

    Stayed in January 2018

  • Reviewed: 27 December 2017

    10
    Location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in December 2017

  • Reviewed: 6 December 2017

    10
    5 nights felt like home
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The gal that did the complimentary breakfast serve was delightful

    Stayed in December 2017

  • Reviewed: 23 October 2017

    10
    Best hotel i have stayed at in a long time
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn't anything I didn't like.

    Staff was great signed me up for Hampton rewards and made sure my room was the way I asked.

    Stayed in October 2017

  • Reviewed: 10 October 2017

    8.8
    Breakfast was amazing.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not all that comfortable but doable for two days.

    Breakfast was amazing.

    Stayed in October 2017

  • Reviewed: 23 August 2017

    7.5
    Easy access and very close to where we needed to be
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Had to replace key daily- got de-magnetized

    Very good breakfast and room

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    I will definitely stay there again
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very clean. Friendly staff. Very close to shopping

    Stayed in August 2017

  • Reviewed: 11 July 2017

    3.3
    Not a good place for families
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was dirty

    Appeared dirty. There was lots of hair in the pool. The staff said "well we have to clean it"

    Stayed in July 2017

  • Reviewed: 10 June 2017

    10
    The breakfast was great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No complaints I was very satisfied.

    The breakfast was great! And the hotel was so clean.

    Stayed in May 2017

  • Reviewed: 22 March 2017

    9.6
    Great Place to Stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We enjoyed everything .!

    Breakfast was great. Large variety and plenty of it. The beds were really nice and comfy .

    Stayed in February 2017

  • Reviewed: 15 January 2017

    9.2
    Great hotel
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Old danish and muffins

    Waffles

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 April 2016

    4.6
    Coffee was good!
    • Business trip
    • Couple

    Hotel cleaning crew started talking outside of our door before 8:00 AM very loudly. Began vacuuming hallways right then as well. Hotel staff did not tell us the building was under construction and parking spots were taken by construction crews. Lack of communication here left a bad taste for any hopes of a return.

    Coffee was good!

  • Reviewed: 21 February 2016

    2.9
    The desk personnel said they never received a confirmation...
    • Leisure trip
    • Solo traveller

    The desk personnel said they never received a confirmation from booking.com. They stated they did not have any rooms when your site said they had two left. No disabled room avail either. I had should them your email to me showing I had reserved a king disability room ! But they also said they did not accept 3rd party reservations so after they called a lady who reserved a queen room was not going to make it that when they gave me her room at a much higher cost !!! I am not happy with booking or Hilton hotels

  • Reviewed: 16 November 2015

    9.2
    Breakfast was really good and the employees were all really...
    • Leisure trip
    • Family with older children

    The sheets had yellow spots on them but they may have been bleach stains. the beds were not very comfortable, my back started hurting during the night.

    Breakfast was really good and the employees were all really nice. the hotel was really clean and well maintained

  • Reviewed: 19 August 2015

    4.2
    The staff were friendly
    • Couple

    I booked the hotel with microwave & frige, but there was none. The room welcome us with a strong offensive odor, I had to go to the store to buy lysol disinfectant spray & air freshner. I was charage $21.50, $25.00 which I still do not have any idea about the charges. And charged $129.00 instead of the $115.58 as surposed to be. I still need someone to explain the charges to me.

    The staff were friendly

  • Reviewed: 23 March 2016

    10
    Breakfast was excellent.
    • Leisure trip
    • Family with young children

    No xtra bed was provide

    Breakfast was excellent. Nice staff

  • Reviewed: 21 March 2016

    9.2
    My kids like the breakfast
    • Leisure trip
    • Family with young children

    The outside renovation

    My kids like the breakfast

  • Reviewed: 16 February 2016

    7.9
    Eggs were a little rubbery and oatmeal is gummy but overall...
    • Leisure trip
    • Couple

    Eggs were a little rubbery and oatmeal is gummy but overall it was very good breakfast

  • Reviewed: 15 December 2015

    10
    The bed
    • Leisure trip
    • Couple

    The bed

  • Reviewed: 12 December 2015

    7.9
    The location is very convenient
    • Leisure trip
    • Couple

    The hotel needs renovation, it's too old!!

    The location is very convenient

  • Reviewed: 25 August 2015

    8.3
    I had a nice peaceful night
    • Leisure trip
    • Family with older children

    I had a nice peaceful night

  • Reviewed: 20 August 2015

    10
    Staff was great!
    • Business trip
    • Solo traveller

    Staff was great!

  • Reviewed: 28 July 2015

    9.2
    Very comfortable and clean.
    • Leisure trip
    • Family with older children

    Ended up having to stay in a smoking room after requesting non with the reservation.

    Very comfortable and clean.

  • Reviewed: 15 July 2015

    10
    No Problems at all.
    • Family with older children

    No Problems at all.comfortable though small for 3 persons.We survived. would definetely use you again

  • Reviewed: 10 July 2015

    7.5
    Felt safe in the nice and clean room especially with the...
    • Leisure trip
    • Family with older children

    It was raining and the floors at the entrance were very slippery.

    Felt safe in the nice and clean room especially with the nasty storm outside.

  • Reviewed: 31 March 2015

    7.5
    Bed was not comfortable.
    • Leisure trip
    • Couple

    Bed was not comfortable. Wifi was very slow or never worked at all.

There are also 21 reviews without text. These impact the overall review score.

Showing 1 - 41

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