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Reviews of Hampton Inn & Suites Ontario 3 stars

4500 East Mills Circle, Ontario, CA 91764, USA

#4 of 35 hotels in Ontario

Guests' Choice

Review score

Based on 86 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    9.2

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.4

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Showing 1 - 64

  • Reviewed: 14 August 2018

    10
    Easy check-in and asked if I needed anything as part of my...
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints!

    Easy check-in and asked if I needed anything as part of my welcom. Room was clean and bed was super comfortable. Appreciated that it was quiet and got a good night's sleep!

    Stayed in August 2018

  • Reviewed: 24 April 2018

    7.5
    Overall the location was good but for what i did get it was extremely overpriced.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was bad and no fridge in room also a poor idea, price of hotel too much for what was offered.

    Breakfast was not good, all the bread items were stale and the fruit was on the verge of being spoiled. I went elsewhere for breakfast. Front lobby staff were great. No fridge in room was a disappointment.

    Stayed in April 2018

  • Reviewed: 7 November 2017

    7.1
    Re breakfast was good.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When my husband and I arrived.. We could not get Hilton award points. although my visa card had not been charged yet. And the rates change so much. Busy weekends or not. Expensive.

    Re breakfast was good. Thank you. My husband missed the bacon but I was happy with the meal.

    Stayed in November 2017

  • Reviewed: 24 October 2017

    10
    Overall I had a great stay.
    • Leisure trip
    • Group
    • Family Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the lighting in the room . Bathroom light was dim hard to see when putting make up on.

    Easy access to freeway, great shopping nearby.Clean rooms Quiet at night for a good nights sleep.Good selection of items for breakfast. Loved the waffles.

    Stayed in October 2017

  • Reviewed: 26 June 2017

    8.8
    Weekend Getaway
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Seemed 2 guys came in drunk around 1-2am cussing and arguing. Their voices woke me up. It was coming from the room across from ours. I was a bit frightened thinking it might escalate into a fight.

    Very comfortable and modern

    Stayed in June 2017

  • Reviewed: 19 June 2017

    9.6
    WONDERFUL
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Needs were met I requested a mini fridge and microwave and without hesitation they delivered right away. Great experience will visit again please email me perks and or coupons when availiable..

    Stayed in June 2017

  • Reviewed: 11 May 2017

    10
    Customer Friendly from start to finish
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is rare to come across customer service these days that exceeds your own standards. I was impressed by the care and genuine kindness of the clerk who helped us check in. As I was traveling with my sister, who has cerebral palsy and special needs, it was comforting to me to have someone care for me during a difficult travel day.

    Stayed in May 2017

  • Reviewed: 17 April 2017

    6.3
    Beware of False Advertising
    • Leisure trip
    • Family with young children
    • Family Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like the fact that via Booking.com I had booked a "Family Room" which showed a picture of two queen beds, a separate sitting area with a sofa bed and chairs as well as a fridge and a microwave, only to show up and be given a Two Queen room, with nothing more than the two beds and a coffee maker. What made things worse is I wasn't allowed to pay the difference for an upgraded Studio Suite which evidently was the actual room shown in the pictures on the website. So our stay was far from comfortable having to share two beds between 5 people.

    I enjoyed the great breakfast. Also, always fresh coffee available in the lobby.

    Stayed in April 2017

  • Reviewed: 6 April 2017

    8.3
    Overpriced for just a bed and small television.
    • Business trip
    • Group
    • Family Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No microwave or refrigerator in the room. I have stayed in cheaper and less luxurious hotels that had at least a microwave. At that price, both should be inclouded in the room with a larger television.

    It was close to a lot of things and the breakfast was amazing. Something different daily!

    Stayed in April 2017

  • Reviewed: 2 January 2017

    6.7
    There was always tea and coffee available and the room size...
    • Leisure trip
    • Group
    • Family Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They screwed up my booking and told me I only had one room when I had two booked and then when they finally found the second booking they only had rooms that were on separate floors from each other so my whole group was split up.

    There was always tea and coffee available and the room size was decent. Rooms were also very clean.

    Stayed in January 2017

  • Reviewed: 6 September 2018

    7.9
    Free breakfast which was more than pastries.
    • Family with young children
    • Non-Smoking King Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    Parking

    Free breakfast which was more than pastries. Also flexible with check out time as my family and I were there due to a fire evacuation.

    Stayed in August 2018

  • Reviewed: 8 August 2018

    7.9
    Sleep so good and woke up refreshed
    • Leisure trip
    • Family with young children
    • Family Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very nice place

    Stayed in July 2018

  • Reviewed: 8 May 2018

    7.1
    Location, cleanliness, friendly staff
    • Leisure trip
    • Family with young children
    • Family Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No roll away beds

    Location, cleanliness, friendly staff

    Stayed in May 2018

  • Reviewed: 22 April 2018

    7.5
    Pleasant
    • Business trip
    • Group
    • Non-Smoking Queen Studio Suite
    • Stayed 3 nights
    • Submitted via mobile

    Only except cards

    Pillows

    Stayed in April 2018

  • Reviewed: 26 February 2018

    10
    Convenient location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No negatives I can think of.

    The property was close to the mall, movies and restaurants. Very clean and comfy with a helpful staff.

    Stayed in February 2018

  • Reviewed: 18 January 2018

    10
    Good coffee, eggs and waffles were very good.
    • Couple
    • Family Room - Non-Smoking
    • Stayed 2 nights

    Noise.

    Good coffee, eggs and waffles were very good.

    Stayed in January 2018

  • Reviewed: 23 November 2017

    10
    Free breakfast
    • Leisure trip
    • Group
    • Non-Smoking King Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    There weren’t enough food options

    Free breakfast

    Stayed in October 2017

  • Reviewed: 9 November 2017

    9.2
    Awesome
    • Leisure trip
    • Couple
    • Family Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was horrible . I parked at the mall and I was worried about my car all night

    The bed was everything and the cleanliness was amazing

    Stayed in October 2017

  • Reviewed: 28 October 2017

    9.2
    Great location.
    • Solo traveller
    • Non-Smoking Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    Great location. Close to everything and nice hotel.

    Stayed in October 2017

  • Reviewed: 22 August 2017

    7.5
    There's not enough parking we had to park at the mall...
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There's not enough parking we had to park at the mall parking.

    Stayed in August 2017

  • Reviewed: 17 July 2017

    10
    continental breakfast was great and the bed was literally a...
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    TV - Need a bigger one

    continental breakfast was great and the bed was literally a cloud...slept like a baby

    Stayed in July 2017

  • Reviewed: 12 July 2017

    10
    Great Stay!
    • Leisure trip
    • Group
    • Family Room - Non-Smoking
    • Stayed 3 nights

    Nothing at all

    Loved everything about the hotel

    Stayed in July 2017

  • Reviewed: 8 May 2017

    10
    Very Clean and friendly staff
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Studio Suite
    • Stayed 1 night

    Nothing

    Everything

    Stayed in April 2017

  • Reviewed: 20 April 2017

    7.1
    Comfortable bed; slightly slow in replacing hot food
    • Family with young children
    • Family Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Takes time for hot food/breakfast to replace

    Comfy bed

    Stayed in April 2017

  • Reviewed: 16 April 2017

    10
    I will be booking this hotel soon:)
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints!:)

    Everything!:)

    Stayed in April 2017

  • Reviewed: 5 April 2017

    8.8
    Applebee's
    • Leisure trip
    • Group
    • Non-Smoking King Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    Location

    Applebee's

    Stayed in April 2017

  • Reviewed: 27 March 2017

    10
    Clean spacious very comfortable
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Studio Suite
    • Stayed 2 nights
    • Submitted via mobile

    Clean spacious very comfortable

    Stayed in March 2017

  • Reviewed: 20 March 2017

    10
    Hampton Inn was awesome
    • Family with young children
    • Non-Smoking Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    N/a

    How the staff accomdated my family for early check in on, we arrived early from driving so many hours

    Stayed in March 2017

  • Reviewed: 16 January 2017

    10
    Clean and Nice bed for good sleep.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Breakfast should be more differentiate from the others.

    Clean and Nice bed for good sleep.

    Stayed in January 2017

  • Reviewed: 9 December 2016

    8.8
    Good location and value for money
    • Leisure trip
    • Family with young children
    • Non-Smoking Queen Studio Suite
    • Stayed 1 night
    • Submitted via mobile

    None

    Location and good value for money

    Stayed in December 2016

  • Reviewed: 1 November 2016

    9.2
    great
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the price of the room

    everything esle was nice

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 March 2016

    10
    I had just tried checking in to another hotel down the road...
    • Leisure trip
    • Family with young children

    Nothing everything was perfect!

    I had just tried checking in to another hotel down the road and found out to my dismay the hotel was scummy.thank god Hampton inn had some rooms available.they saved our night.

  • Reviewed: 11 March 2016

    9.6
    The bed was so comfy I wanted to take it home.
    • Leisure trip
    • Family with young children

    I wish the breakfast had a few more choices. Vegetarian friendly perhaps.

    The bed was so comfy I wanted to take it home. It was a last minute decision to stay overnight, so I loved that you guys offered simple things like toothbrush, toothpaste, razor and shaving cream!

  • Reviewed: 4 January 2016

    8.3
    The staff were very welcoming!
    • Leisure trip
    • Group

    not enough parking - had to park across in the shopping complex. no refrigerator and microwave. price was a little too much for what ammenities it can offer.

    The staff were very welcoming! The room was spacious. The beds were truly comfortable. It was next to a huge shopping complex with several good restaurants.

  • Reviewed: 22 August 2015

    7.5
    The staff were very good
    • Business trip
    • Solo traveller

    Breakfast was poor against other hotel of a similar type. They need more parking I never once was able to park in the Hotel lots this needs to be addressed.

    The staff were very good

  • Reviewed: 30 July 2015

    5.8
    The convenience of the I-10 and the I-15 were great.
    • Leisure trip
    • Family with young children

    I booked online for a family of 5 but the room was made for only 4 people. I made a special request for a roll-away bed a month in advance but was first told it was taken because it was first come first served. My 6 year old had to sleep on the floor. Then they told us fire code wouldn't allow us to have the roll-away bed. The carpet was wet and our feet were black from walking around on it without shoes. The entire room felt moist. Breakfast was always good and the staff was friendly. We wouldn't stay there again.

    The convenience of the I-10 and the I-15 were great.

  • Reviewed: 9 July 2015

    6.5
    The breakfast was delicious and I loved the mall they have...
    • Leisure trip
    • Family with older children

    -Customer service -They don't have a jacuzzi and the pool was very small and not very clean

    The breakfast was delicious and I loved the mall they have really close.

  • Reviewed: 16 June 2015

    10
    Eduardo and Cynthia Roman at the front desk were very...
    • Leisure trip
    • Family with older children

    Could do well with a more modern lift

    Eduardo and Cynthia Roman at the front desk were very pleasant and helpful. Free cookies were a treat for my kids and me. Close proximity to Premium outlets was great.

  • Reviewed: 5 May 2015

    6.0
    The location was excellent for us, very close to the Citizen...
    • Couple

    We did not get the room that we reserved and while the staff were pleasant they did not offer any help or compensation because the hotel was full. We did not get the suite room but were given a regular room. The beds were very uncomfortable, the furniture was minimal with a small TV. The room did not have a microwave or a refrigerator. We have always had good experiences with this brand hotel until this one. I would choose another hotel if we need to return to this area.

    The location was excellent for us, very close to the Citizen Bank Arena and there is a large shopping mall right across from the hotel. The breakfast was very good with a large variety of items, both hot and cold, to choose from and there was something for everyone.

  • Reviewed: 21 March 2015

    9.6
    We liked the beds very comfortable staff was really nice...
    • Leisure trip
    • Family with young children

    Just wish the pool was bigger

    We liked the beds very comfortable staff was really nice and helpful if I ever have to get a room for the night again this is the place I will go again I didn't want to leave and the breakfast was great I expected cereal and some kind of danish but they have a big variety of food you can eat it was great!

  • Reviewed: 15 February 2015

    9.2
    Staff are very friendly, breakfast is good and it's...
    • Leisure trip
    • Couple

    Hotel staff made an incorrect charge at time of booking, however was all sorted later by management.

    Staff are very friendly, breakfast is good and it's close to the big mall.

  • Reviewed: 8 May 2016

    5.8
    The staff went out of their way to be as accommodating as...
    • Business trip
    • Couple

    Room quality was not worth the cost.

    The staff went out of their way to be as accommodating as possible.

  • Reviewed: 11 April 2016

    9.2
    Comfortable bed.
    • Business trip
    • Couple

    Pool was outside. Housekeeping didn't make the room until 3:30 pm.

    Comfortable bed. Quiet room. Good breakfast

  • Reviewed: 29 March 2016

    10
    They were great
    • Couple

    I enjoy everything

    They were great

  • Reviewed: 28 March 2016

    10
    The staff was very friendly & helpful, the room &...
    • Leisure trip
    • Couple

    The staff was very friendly & helpful, the room & bed very comfortable and the breakfast great.

  • Reviewed: 15 March 2016

    8.3
    The staff was.
    • Leisure trip
    • Couple

    Hotel could use some updates with thicker walls. Otherwise okay

    The staff was.excellent. Food fine. Bed wonderful.

  • Reviewed: 17 February 2016

    10
    Very comfortable beds.
    • Leisure trip
    • Couple

    Very comfortable beds. Location close to restaurants and shopping.

  • Reviewed: 11 January 2016

    9.6
    Great local.
    • Leisure trip
    • Family with older children

    .

    Great local. Next to airport, mall, and food. Staff very helpful.

  • Reviewed: 28 December 2015

    9.2
    Ease of check in check out
    • Leisure trip
    • Family with older children

    Reserved 2 king beds, got 2 queen beds

    Ease of check in check out

  • Reviewed: 10 November 2015

    10
    Very clean, excellent breakfast, friendly staff.
    • Leisure trip
    • Family with young children

    Very clean, excellent breakfast, friendly staff. We were treated like family.

  • Reviewed: 8 September 2015

    4.5
    my room was not available for an hour and 45 mins after...
    • Leisure trip
    • Group

    my room was not available for an hour and 45 mins after regular check in

  • Reviewed: 8 September 2015

    9.2
    Room super comfy and clean
    • Leisure trip
    • Group

    They charged me an extra $80 and didn't tell me.

    Room super comfy and clean

  • Reviewed: 25 August 2015

    9.2
    location and comfort
    • Leisure trip
    • Family with older children

    location and comfort

  • Reviewed: 22 August 2015

    10
    The staff, the location and the whole experience.
    • Leisure trip
    • Family with older children

    The staff, the location and the whole experience. Such a clean hotel and loved, loved, loved it!!!

  • Reviewed: 18 August 2015

    10
    Friendly staff and comfortable bed
    • Leisure trip
    • Family with older children

    Friendly staff and comfortable bed

  • Reviewed: 4 August 2015

    9.6
    Very friendly staff!
    • Leisure trip
    • Family with older children

    Liked everything!

    Very friendly staff! Clean comfortable room! Nice size room!

  • Reviewed: 23 June 2015

    7.9
    it was clean and very nice
    • Family with young children

    The whole experience with booking.com I don't like it ..

    it was clean and very nice

  • Reviewed: 30 May 2015

    7.9
    Position of the hotel for the shopping Mall
    • Leisure trip
    • Couple

    Slow to fix the AC we had one very warm night

    Position of the hotel for the shopping Mall

  • Reviewed: 21 April 2015

    9.2
    Room was absolutely clean and comfortable.
    • Leisure trip
    • Couple

    Room was absolutely clean and comfortable. Anemities of the hotel were all a plus!

  • Reviewed: 16 April 2015

    10
    Location, close to mall and freeway
    • Business trip
    • Couple

    Nothing

    Location, close to mall and freeway

  • Reviewed: 22 March 2015

    8.3
    Breakfast choices were awesome!
    • Leisure trip
    • Family with young children

    No wine opener in the room or at front desk

    Breakfast choices were awesome!!! Something for everyone

  • Reviewed: 22 February 2015

    10
    Breakfast
    • Business trip
    • Couple

    Breakfast

  • Reviewed: 21 January 2015

    10
    Everything was great, clean and tidy.
    • Business trip
    • Family with older children

    Everything was great, clean and tidy. Well maintained rooms and grounds. Staff were very pleasant. Will definately stay again.

  • Reviewed: 11 January 2015

    8.3
    In great shopping and food location.
    • Leisure trip
    • Family with older children

    No frig in the bedroom.

    In great shopping and food location.

There are also 36 reviews without text. These impact the overall review score.

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