14783 West Grand Avenue, Surprise, AZ 85374, United States
#4 of 9 hotels in Surprise
Guests' ChoiceBased on 264 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.1
Staff
9.3
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 29 March 2024
Kimberly
United StatesBed pillows are too soft and squishy
Stayed in March 2024
Reviewed: 25 March 2024
Juan
United StatesNo ventilation in the bathroom.
Everything was good
Stayed in March 2024
Reviewed: 12 March 2024
Dan
United StatesIt was a great breakfast with many choices.
Stayed in March 2024
Reviewed: 11 March 2024
Ronald
United StatesWish the price was a little less.
We didn’t really like the breakfast, a little to spicey.
Stayed in February 2024
Reviewed: 27 February 2024
Craig
CanadaLocation
Stayed in February 2024
Reviewed: 6 February 2024
Abigail
United StatesAbsolutely nothing.
Everything. I didn’t find a single thing I didn’t like.
Stayed in November 2023
Reviewed: 1 February 2024
Cherish
United StatesNone
The staff was very nice and helpful
Stayed in January 2024
Reviewed: 8 January 2024
Katherine
United StatesBreakfast was mediocre and water pressure in the shower was pretty low but those are pretty minor complaints. Rooms are a bit pricey.
Rooms are very spacious and have a lot of amenities including lots of outlets and usb ports, lighting, drawers, and closet space. Very quiet as well.
Stayed in January 2024
Reviewed: 13 December 2023
Patsy
United StatesThe breakfast was ok. The sausage looked and tasted like the type that is boiled in water. I wish the sausage tasted more like fried or baked sausage. It would have been nice to bacon also. The eggs were ok but scrambled would have been better. I didn't see hot water for tea.
The staff at the front desk and the evening wine, snack time as great! The hotel and our room was clean. No bad odors. As a whole the breakfast was good. See below for more about the breakfast. The evening wine and snack time was a nice touch. The children love the cookies.
Stayed in December 2023
Reviewed: 7 December 2023
Kim
United StatesThis was so much better than the Holiday inn I stayed at that I cannot think of any improvements
The breakfast was good. The access to the hotel was good. Staff was friendly and helpful
Stayed in December 2023
Reviewed: 3 December 2023
Doug
United StatesNothing
The facility was immaculate. Our room was extremely comfortable and the staff was fantastic
Stayed in December 2023
Reviewed: 28 November 2023
Paul
United StatesRoom looked a little tired
Staff
Stayed in November 2023
Reviewed: 30 October 2023
Carla
United StatesIt was fine!
Close to our friends home
Stayed in October 2023
Reviewed: 15 September 2023
Brunsting
United StatesAll staff and people in Az. were very freindly
Stayed in September 2023
Reviewed: 8 September 2023
Mckay
United StatesNice amenities and friendly staff.
Stayed in July 2023
Reviewed: 31 August 2023
Steven
United StatesEverything was clean and the staff is amazing.
Stayed in August 2023
Reviewed: 6 August 2023
Thomas
United StatesClean quiet good breakfast and the ac worked great.
Stayed in August 2023
Reviewed: 5 August 2023
Larry
United StatesRoom was clean, beds were comfortable. Pillows were comfortable. Quiet, no road noise. Traveled with small dog - the doggie bag with treats and toys was a nice touch.
Stayed in August 2023
Reviewed: 3 August 2023
Cynthia
United States4th floor Breakfast was so bland and looked so unappetizing that I noticed most people us included didn't eat it, But did have 2 banana?? And apples and yogurt
Good check in, however my request was 1st floor and we got 4th floor. Being a Hilton member does not seem to be a perk??
Stayed in August 2023
Reviewed: 26 July 2023
Carolyn
United States4 nights and they never had any regular black tea 😞breakfast was fine. Only one night did our room get freshened up ( we requested it) room very nice!
Breakfast was fine but stayed
Stayed in July 2023
Reviewed: 14 July 2023
Genevieve
United StatesShade at outside pool.
Sanitize available at breakfast and hotel.
Stayed in July 2023
Reviewed: 10 July 2023
Gregory
United StatesNothing
Upon arrival we were given waters and greeted by Paula. She was very genuine and helpful. Great person, felt welcomed! Gave great area and restaurant advice. Facility was very clean and neat. The hallways were and smelled clean and the rooms were clean as well. Hampton uses great, comfortable mattresses. Love this place!!!!
Stayed in July 2023
Reviewed: 7 July 2023
Shawna
United StatesUpstairs was very noisy, sounded like a bowling alley and maybe moving furniture around, louder than I’ve ever had in my life. Can’t control noisy neighbors but that’s all I can think of
Pet friendly, nearby during home renovations, friendly staff, clean, free breakfast
Stayed in July 2023
Reviewed: 29 June 2023
Castaneda
United StatesPets allowed - dog barking next door all night
Clean rooms, comfortable beds, and great location
Stayed in June 2023
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