2720 Hotel Terrace Drive, Santa Ana, CA 92705, United States
#15 of 25 hotels in Santa Ana
Guests' ChoiceBased on 513 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
8.2
Facilities
7.3
Staff
8.2
Value for money
7.4
Free WiFi
6.6
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End of dialog contentReviewed: 21 April 2024
Cristina
United StatesIn the process of renovations. Paint smell in hallways was a bit uncomfortable.
Breakfast is great! Staff is superb 👌 👏.
Stayed in April 2024
Reviewed: 19 April 2024
Cathy
United StatesThey were gone when I decided to grab one and came back.
Go bags of breakfast were available.
Stayed in March 2024
Reviewed: 29 February 2024
Luciano
United StatesGoing into the bathroom felt awkward the door was too close to the sink. I felt squished trying to get in. Other than that it was okay. It’s a nice bathroom!
friendly staff and such comfortable rooms!
Stayed in February 2024
Reviewed: 23 January 2024
Kevin
United Statesbath room was too small especially vanity area, pillow was too soft for me
breakfast was good, staff was friendly, room and bed was comfortable.
Stayed in January 2024
Reviewed: 12 January 2024
Williams
United StatesThe air conditioning
The breakfast was very good.
Stayed in December 2023
Reviewed: 30 December 2023
Maureen
United StatesWe were surprised at the high parking fee. Some of the lights in the room didn't work.
Receptionist at entry was very friendly. Breakfast was a nice variety. The room was nicely spacious.
Stayed in December 2023
Reviewed: 11 December 2023
Araceli
United StatesOnly problem i had was that there were a lot of outlets that were not working. We had to share a couple in order for us to charge our phones
Place was clean, nice. The family and I enjoyed our stay
Stayed in December 2023
Reviewed: 3 December 2023
Miles
United StatesThe WiFi wasn’t working
Stayed in November 2023
Reviewed: 26 November 2023
Jocelyn
United StatesBreakfast could have been better
Room was spacious
Stayed in November 2023
Reviewed: 15 November 2023
Scherba
United StatesThe rooms needed some repair. The lightswitch was broken in the bathroom in rm 108. The coffee pot was broken and the hair dryer was missing. The maintenance guy gave me a new coffee pot and a hair dryer. The 2nd room we booked had mud on the sofa chair and candy wrapper stuffed behind the furniture. The bathroom door scraped on the floor. There was soap stuffed in the overflow of the bathroom sink. Needed a deep clean.
The staff was wonderful and helpful. The front desk gal was awesome both days. The kitchen gal was kind and thoughtful, very busy getting all the food in order. The repair guy was quick to respond.
Stayed in November 2023
Reviewed: 6 November 2023
Martin
United StatesLetting folks know about the additional cost of the parking fee per night up front not when you check in
Breakfast ok
Stayed in November 2023
Reviewed: 31 October 2023
Trevor
United StatesParking was tight, so you better be back early to get a spot. Hope you aren't in need of a plunger. I asked for one of the front desk at night and they had no clue where to find one. They said all the maintenance staff went home, they've tried looking without success and so there trying to make calls on where one is.......are we serious, a plunger, we can't find one? Also, watch out for the parking fee. The price was just right but then they sneak in the parking fee in the details, so don't miss that extra charge.
Room was nice, Breakfast was wonderful.
Stayed in October 2023
Reviewed: 28 October 2023
Berry
United StatesBeds are just ok.
The breakfast was very good. The lady that takes care of everything there did a very good job. This hotel has a great location. Kept clean and nice. Staff all seemed to do their best. We were there for a wedding with a lot of family and friends and we had a great time.
Stayed in October 2023
Reviewed: 18 October 2023
Glenn
CanadaThe sofa bed was horrible
Stayed in October 2023
Reviewed: 1 October 2023
Liz
United StatesOur room smelled very strongly of weed. The smell died down after we all showered. There were no towels at the pool and no staff to be found when we were looking for them at that time.
The rooms were nice, breakfast was great! Fresh food!
Stayed in September 2023
Reviewed: 28 September 2023
Marie
United StatesI had reserved a suite with two queens, but we were given a king suite, so my mother-in-law slept on the couch. Also things were broken - the doorknob to the bedroom and the toilet paper holder were the two I noticed. Finally, the bed was very soft and felt a bit broken down on the side. I think this hotel is okay, but they could do a bit of upkeep and make it better.
The people on the front desk were wonderful and very helpful and the breakfast was great.
Stayed in September 2023
Reviewed: 25 September 2023
Pamela
United Statesac not working on the king suite room, broken chair
Stayed in September 2023
Reviewed: 25 September 2023
Maria
United StatesParking charge I don’t like the fact I have to trust my car to somebody to park it or drive. Cool water 💦 on the shower
Stayed in September 2023
Reviewed: 25 September 2023
Linda
United StatesCharge for parking. Mistake with the cost.
Stayed in August 2023
Reviewed: 19 August 2023
Goldor
United StatesWater didn't get cold, lighting is not good, blinds didn't work on windows,
Big room
Stayed in August 2023
Reviewed: 1 August 2023
Poli
United StatesHard time to get parking
Close to freeway
Stayed in July 2023
Reviewed: 16 June 2023
Louis
United StatesLocation was totally fine
clean,
Stayed in April 2023
Reviewed: 15 June 2023
Anne
United StatesThe bed mattresses
The staff was very welcoming
Stayed in June 2023
Reviewed: 26 May 2023
Chasade
United Statesthe elevator was out of service
the room was great
Stayed in March 2023
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