nothing

The breakfast was fantastic. The room was close to the airport. Our beds were comfortable.

Stayed in April 2024

The EV charging station in parking lot was broken. I went across the street and used Hyatts In addition, every Hilton product I stay,, including this one, something is always a problem with shampoo/conditioner/body gel dispensers. Most of the time one is empty With these newish dispensers, somebody needs to monitor better

Cleanliness

Stayed in April 2024

breakfasy, the cuality

Facilities the Bed

Stayed in April 2024

Huge numbers of kids on soccer tour were making a mess and very loud on our corridor.

Was good value, nice breakfast and in a good location for exploring the area.

Stayed in April 2024

N/A

Location

Stayed in April 2024

Nothing!

Quality construction of whole facility. Large size of the room. Breakfast food was spectacular.

Stayed in April 2024

It can be better

Stayed in March 2024

Nothing wrong at all

We had an issue with our TV and their maintenance man stayed until it was fixed. Friendly service all the time. Fresh cookies when we got back from dinner. Good breakfast. Highly recommend this hotel!

Stayed in April 2024

Property could use some serious attention. Mold visible in shower around soap tray and little "shelf"; all except one or two of our towels plus bath mat were threadbare in areas and, although they clearly had been freshly laundered, appeared soiled or dingy; the outdoor area around pool and the adjacent patio were borderline hazardous--massive visible rust on many outdoor chairs right on the seat area, all outdoor cushioned seating was dirty/moldy, mismatched tables that didn't look like they were cleaned the entire time we were there (3 days/2 nights), an umbrella patio table that was cracked in many spots and also slimy/sticky/dirty with food and other "organic" matter from birds and animals (remained so the entire time we were there), pool looked potentially enticing, but noticing those kinds of oversights, we shied away from swimming (lack of attention elsewhere made us wonder about how well pool is being maintained). Also, this is more of a personal gripe, and not limited to this brand or location, but not everyone eats breakfast before 10. It was nice that we could still get some coffee, but wish there were options for those that don't fit the 9 to 5 mold. Knowing this about ourselves, we opted for a room that touted a mini-bar and a special Keurig coffee maker featuring teas, coffees and hot chocolate--we got neither of those things, but were offered a $10 voucher (which gained us one bottled soda and two bottled waters), and it appears that, after our inquiry about the missing mini-bar and Keurig, we were charged the non-premium room fee instead of the premium, so that was appreciated.

The staff was exceptional, day and night! We liked the availability of breakfast, and the hospitality of the hotel offering complimetary cookies and flavored water for guests (although we didn't personally have opportunity to taste-test, so cannot comment on quality or value). We loved the overall esthetic of the property and its noticeable updates, and the room and bed/bedding were extremely comfortable and functional for travelers.

Stayed in April 2024

Facilities are clean but dated. curtains did not hang level and were difficult to operate

airport shuttle was excellent, even picked us up after midnight on arrival.

Stayed in April 2024

Breakfast on the next day wasn’t so great maybe get some better quality of a breakfast meat

Front desk staff Drew was amazing He was very helpful. He gave us some ideas where to go where to eat just very nice all the around One morning the breakfast was OK. The egg omelette with the peppers was really good. Rooms were nice fitness room was awesome. We would return.

Stayed in April 2024

Everything was wonderful

Next to airport 3 minute ride

Stayed in April 2024

Location to the Van Wezel theater.

Stayed in April 2024

All good!

Proximity to the airport!

Stayed in March 2024

Everything was great.

My husband and I loved this hotel. The location being close to the airport was perfect. We loved the housekeeping staff they were in our room everyday cleaning and the beds were very comfortable. The front service desk Ariella (not sure of spelling) and Drew were the most friendliest with people. They made us feel welcomed to the area. Even the maintenance person was friendly and very nice to us each morning we came down from our room. The breakfast was fabulous we loved everything they had on their including the fresh fruit. The outside pool was very enjoyable very nice size and warm due to the warmer temps. We will definitely be back at this hotel in the future. Also the welcome of water bottles when we came in was much appreciated. Thank you to Hampton Inn & Suites for putting your customers first :)

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

Proximity to airport and baseball stadium

Stayed in March 2024

Drew the main man! He is a treasure and should be rewarded for his excellence!!!

Stayed in March 2024

The pillows were the best, and the bed was amazing!!

Stayed in March 2024

No improvements needed.

Lovely room. Right at the airport. Helpful staff. Good breakfast. Nice pool.

Stayed in March 2024

The breakfast taste is out of flavor.

The facility is very clean and good location

Stayed in February 2024

Rude visitors

Friendliness and staff did a great job

Stayed in March 2024

Coffee was never hot. Accommodations were very basic. TV cable box and controls did not work properly and constantly had to reboot the box to get it to connect. Shuttle service was very hit or miss. Waited 20 minutes to be picked up and not told that he could not stop at arrivals and that we had to walk around the building to be picked up.

Waffle station. Fruit options - gym access.

Stayed in March 2024

Bar and Restaurant didn’t have

Stayed in February 2024